CISCO INTERNET LEARNING SOLUTIONS FOR PRODUCTIVITY AND PROFITABILITY

Training is a Part of an Integrated Solution • Product • Software • Service

Cisco Learning Credits • The Cisco Learning Credit Program is a way to simplify training procurement, enabling customers to: Identify training requirements Develop a training plan Prepay for training in the form of credits • These credits provide access to high quality, authorized training delivered by participating Cisco Learning Partners worldwide. February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 3

What Are Cisco Learning Credits? • Prepaid training bought in bulk • Each credit is worth US$100 • Sold in packs of 10, 100, 500, 1500 (TRN-CLC 000, TRN-CLC 001, TRN-CLC 002, TRN-CLC 003) • Redeem credits throughout the year at 150+ Cisco Learning Partners • Credits can apply to all Cisco Courses All e-learning and instructor led courseware February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 4

Cisco Makes it Easy to Add Training to Your Purchase • Simple Packaging – Cisco Learning Credits Part numbers for various packs of credits are listed on the global, wholesale and services price list. • Tap capital expenditure funds One approval One budget cycle One PO • Powerful web-based management tool Simplifies usage Tracks account balances February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 5

How Customers Purchase Cisco Learning Credits February, 2004 © 2004 Cisco Systems, Inc. All

Learning Credit Management Tool • Powerful web-based management tool simplifies usage and tracks account balances • Provides monthly statements and transaction notifications • Assists in managing and tracking training dollars, provides audit trail • Allows Learning Partner to debit customer accounts while maintaining customer privacy • Unique in the industry; customized solution February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 7

Learning Credit Home Page February, 2004 © 2004 Cisco Systems, Inc. All rights reserved.

Learning Credit Part Numbers and Pricing Part Number Credits List Price TRN-CLC-000 10 $ TRN-CLC-001 100 $ 10, 000 TRN-CLC-002 500 $ 50, 000 TRN-CLC-003 1500 $150, 000 1, 000 • Each credit is worth US$100 of training • Credits valid for one year • Credits redeemed with participating Cisco Learning Partners • Training dollars managed with on-line management tool February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 9

How to Redeem Credits February, 2004 © 2004 Cisco Systems, Inc. All rights reserved.

Credit Tool Access February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 11

Estimating Learning Credits • Training Needs Assessment Tool to help define skills required to deploy and maintain Cisco networks Added-value service from Cisco Learning Partners • Training Maps CLP offerings to Cisco products and technology/solution areas Offerings are linked to course description and registration Estimator helps determine number of credits needed to purchase training February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 12

Training Map February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 13

Training Expert is Cisco Learning Partner Training from a Cisco Learning Partner • Define needs with free Training Needs Assessment • Customers redeem credits for education from authorized training providers • More than 190 courses delivered by over 140 Learning Partners worldwide in 250 locations across the world • Courses include ILT, e-learning, labs, simulations, and customized training • Anytime, anyplace learning with web-based learning • Use Training Map for specifics February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 14

Who Are Cisco Learning Partners? Ascolta Knowledge. Net IMS IBM Learning Services CTT USA Tech Data Education Azlan Global Knowledge Tech 2000 Giga. Wave ANI Telcordia Learning Services Element K Skill. Soft February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. CCTI ARS 15

Sample Training Offerings from Learning Partners • ICND – prep class for the CCNA exam • CVOICE – live e-learning course for Cisco voice over Frame Relay • CCNP boot camp • Aironet seminars • Customized courses February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 16

Learning Credit Resources • Visit www. cisco. com/go/learningcredits Brochure, guidelines, FAQs available • Questions or opportunities, send an email to Web-help@cisco. com February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 17

In Summary… Cisco Learning Credits Program Offers • Complete Network Solution • Access to Cisco Training Experts • On-line Credit Management Tool • Administrative Efficiencies • Cost Savings February, 2004 © 2004 Cisco Systems, Inc. All rights reserved. 18