Cisco Business Edition 6000 Affordable Simple Scalable Arun

Cisco Business Edition 6000 Solution Overview Feature-rich, Enterprise-class Collaboration Solution Optimized for midsize business Easy-to-quote & order Enterprise-class features Cost-effective bundles Simplified provisioning Cisco Business Edition 6000 § 5 Applications on a single server, 1000 users, 100 agents & 50 sites • High availability with a secondary Cisco UCS or Cisco MCS server • Simplified provisioning using Cisco Unified Provisioning Manager § Attractive low-entry point, license bundles • VMware & Cisco Unified Provisioning Manager included at no additional cost • Optional bundles for Cisco Unified Contact Center Express & Cisco Web. Ex Meeting Center § 99% Investment protection migrating to Cisco Unified Communications Manager Enterprise Edition © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

Cisco Business Edition 6000 Procurement & Deployment Model § Available with User Connect (UCL) or Cisco Unified Workspace (CUWL) licensing § Starter bundles of 50 or 100 users include: § UCS C 220 M 3 hardware New § UCM, Unity Cn, Presence, Hypervisor, UPM software § Unified Provisioning Manager 1000 - user license at no additional cost § VMware Hypervisor license at no additional cost § Optional add-ons: § Conferencing: Web. Ex Meeting Center value bundles § Customer Collaboration: Unified Contact Center Express value bundles New © 2012 Cisco &/or its affiliates. All rights reserved. Unified CM + Unity Connection + IM & Presence + Unified Provisioning Manager BE Optionally add: CCX or CUx. AC Cisco Confidential

Cisco BE 6000 Enhancements in the past 6 months Unified Provisioning Manager (Simplified unified management) UPM co-residency (Simplify deployment) CUx. AC co-residency, WAN redundancy Support for 5 applications & VMware 5. X (Single server for core apps) Embedded VMware/UPM (Reduce cost) Jabber for everyone (Extend IM/presence for all users) CCX/ Webex MC bundles (More value) © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 4

Cisco Business Edition 6000 New! Embedded Simplified Management Cisco Unified Provisioning Manager § Streamlined - Single interface for managing subscriber MACS & speeding infrastructure setup & configuration §Unified – One interface, single sign-on §Simplified - Business-process & user-oriented § Rapid - 1 minute or less for service activation § Accurate - Manual & duplicate entry errors reduction § Role-based – Delegated access for customer MACS § Localized - Available in German & French (currently) § Enabling - View simple management demos © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

Cisco Jabber for Everyone New Available Now! § IM & Presence available at no additional cost • Available for all users, not only those with a Cisco IP Phone • Enables all “click-to-x” user experiences § Cisco Jabber IM client licenses at no additional • Available for all users, any device PC, Mac, Tablet or Smartphone • Included in Business Edition 6000 top-level SKU for ease of ordering © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

Cisco Business Edition 6000 Now! Embedded VMware v. Sphere Hypervisor Collaboration applications deployed in a virtualized environment § VMware ESXi included at no additional cost • Average savings of $2, 980+$900 = $3, 980! • No Cisco UCSS/Cisco ESW, upgrade/service entitlement included with Business Edition 6000 • Available for Business Edition 6000 installed-base through PUT § Optional VMware Foundation license (with v. Center UCS C 200 M 2 server compatibility), sold/available separately • Requires Cisco UCSS/Cisco ESW service agreements © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

Cisco Unified Contact Center Express Agent Seat License Value Bundles New & Extended § Easy Button Contact Center Bundles • Ease of ordering with single SKU • Discounted 10 or 25 agent seat licenses (Enhanced or Premium configurations) • Included in Business Edition 6000 top-level SKU for ease of ordering • Available with both Cisco UCL & CUWL bundles § 5 agent seat license bundle offer extended through February 2013 • Single SKU $2, 995 now includes appliance/OS entitlement © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

Webex Meeting Center Optional Add-on Value Bundles Conference Bundle add-ons 1 year subscription for Web. Ex Meeting Center for 10 or 20 named hosts @ 20% off GPL pricing! Lowers minimum number of Meeting Center hosts from 25 to 10 Integrated Vo. IP 1 yr service included (limited) Maximum capacity 25 participants per session Unlimited number of meetings/1 meeting per host at any time Renew subscriptions using regular GPL SKUs. © 2010 Cisco &/or its affiliates. All rights reserved. © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 9

Cisco BE 6000 Available September 2012 Release 9. 0 At-a-glance Turn-key Appliance - Factory loaded sw (Reduce install time by 3 -4 hrs) Unified Provisioning Manager Business Edition 9. 0 (Simplified unified management) Enterprise license manager (Streamline license operations) Intelligent Vmail/Email Notification (Improved user experience) Native Call Queuing (Reduce complexity) CER & VCS co-residency (Simplify deployment) VCS Commercial video Bundle (More value) **Ordering enhancements (Ease migration, address leadtime, simplify ordering) © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 10

Cisco Business Edition 6000 Turn-key appliance 1) 15 min - unpack 2) 15 min – hw setup 3 a) 15 -30 Min – setup bios, firmware, drivers etc 3 b) 30 -45 min – disk setup + battery cache 4) 15 -30 min – Vmware hypervisor setup 5) 15 -60 min / app - load app/install app (4 worst case – 1 -4 hours) 30 mins per app Cisco UCS C 220 Appliance Reduce install time by ~3 -4 Hours © 2010 Cisco &/or its affiliates. All rights reserved. © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 11

Cisco Business Edition 6000 Feature Spotlight Single Screen Subscriber management Ease of phone deployment End user self-care Initial Site Setup Cisco Unified Provisioning Manager Business Edition 9. 0 © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

Cisco Enterprise License Manager Feature Spotlight Simplified License Management § Consistent commercial & product license – Cisco UCL & CUWL § Centralize/pool of UC licenses, simple fulfillment, reporting § No license blockage to install, upgrade, add, trial/demo § Reduce ordering cycle – wizard gives you licenses to purchase © 2010 Cisco &/or its affiliates. All rights reserved. © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 13

Cisco Business Edition 6000 Feature Spotlight Native Call Queuing § Hold hunt pilot callers while they wait for an employee to become available § Play Announcements & Music in Queue § Longest call waiting distribution § View queue information on Cisco IP Phones § Enhanced call detail records & monitoring tools Cisco Unified CM Subscriber © 2010 Cisco &/or its affiliates. All rights reserved. © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 14

Cisco Business Edition 6000 Feature Spotlight Intelligent Voicemail Notification § Rich Customized Notifications • Look, feel, images & info displayed • HTML templates supported § HTML Marked-up Messages • Delivered via SMTP (email agnostic) • Notifications are voicemail-specific • Provides actionable links to act on specific message (must be inside firewall) © 2010 Cisco &/or its affiliates. All rights reserved. © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 15

Embedded Video communication Server Release 9. 0 Feature Spotlight Promotional Offer § Virtualized VCS (VCS-VM) bundles at no cost § License for 10 non–traversal, 5 traversal calls included § Flexible deployment options, co-resident application, or as secondary/separate server Customer Value § Enables cost-effective migrations for legacy video customers § Extends video beyond firewall ( © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

9. 0 Commercial Licensing l l l N/A N/A Single / Dual Multiple # of Device Support Analog / Voice Video Device Type Support 1 1 1 UCL Essential UCL Basic UCL Enh / Enh+ CUWL Business CUWL Professional $40 $125 $210 / $295 $315 $500 Deskless Desk. Bound Worker Desk. Bound Hybrid Collab Workers Worker l l CPE or Hosted Workers © 2012 Cisco &/or its affiliates. All rights reserved. CPE or Hosted Webex Conferencing Webex Social Messaging (UCXN) Jabber Mobile Jabber Desktop Jabber IM/Presence # of User Profile License Type Price Workers Cisco Confidential Legend Included Optional

Licensing Simplification Device Support Tele. Presence Room Enhanced/Enhanced Plus UCL; CUWL Business; CUWL Professional CTS-3000/3200 Basic UCL 99 xx Jabber Desktop Essential UCL CTS-500/1000/1100 Jabber Mobile 89 xx CTS-1300 Fax Analog 694 x/696 x 6911 79 xx 3905 6901 6921 7937 © 2012 Cisco &/or its affiliates. All rights reserved. EX 60 / EX 90 Third Party SIP Profile Series Solution Platforms Cisco Confidential

BE 6000 Ordering Enhancements § Single top level for both CUWL and UCL § Cost effective migration bundle to support 5 K->6 K migrations § Redundant power supply option § Stockable UCL bundles (50 and 100 users) to reduce leadtime. © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

UPM Business Edition 9. 0 – Feature list § Simplified Day 0 & Day 1 Administration and configuration for all BE 6 K components for Green field deployment § One UI step to add and modify CUCM, Unity Connect, CUP server, Exchange server, LDAP server & SRST with required configurations in the system § Quick test to confirm the access and availability of all these applications and devices § Simplified approach for managing services and users in the system § Ability to create, modify, copy and delete sites § Ability to create, modify, copy and delete Usage profiles for the Sites § Faster deployment of Sites with pre-configured North American dial plans for Local, International & Emergency services calls © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

UPM BE Features… § Support for customization of dial plan & custom dial plans § Complete Day 1 provisioning of CUCM, Unity Connect and CUP Server 9. 0 version applications § Support for additional Help Desk role § Zero touch Day 2 provisioning of users and services § One step to add user and services § Batch addition of users and serves using file import § One step to import users from LDAP Server and adding services © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 21

UPM BE Features. . Complete User management features § Ability to move users between sites § Ability to provision additional services or removes services for users § Ability to delete users and services in one step § Ability to enable and disable self care privileges per user § Support for additional day 2 provisioning § Support for Shared line & shared phone provisioning § Zero touch support for Single Number Reach services & Extension Mobility support § CTI support § Phone Button Template import from CCM and selection while provisioning § Support for more than 20 types of phones models including i. Phone, Nokia phone and soft phone © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

UPM BE features… § New self care portal support for end users § Plug-in of MAC address by users themselves § Users can re-provision their Phone settings and line settings. § Users can add and update remote destinations and call forwarding options § Users can unlock their voice mail accounts § Support for re-branding option in the self care portal © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

Cisco UPM BE 9. 0 Home Screen “Subscriber” refers to how many users are

Cisco UPM BE 9. 0 Initial Site Setup – Define Devices Single page/single login

Cisco UPM BE 9. 0 Initial Site Setup – Collect Site/Dial Plan Out-of-the box

Cisco UPM BE 9. 0 Initial Site Setup – User Profiles Auto provision LDAP users © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential Usage profiles define services/dial plans/phones enabled for specific types of users 27

Cisco UPM BE 9. 0 Simplified Day 2 MACs © 2012 Cisco &/or its

Cisco UPM BE 9. 0 End-user Self-Care End-user phone provisioning Single portal for end-user preference settings – speed dials, SNR, DND, etc. © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 29

Additional Resources § cisco. com/go/midmarket < Cisco Small and Midsize Solutions § cisco. com/go/be 6000 < Cisco Business Edition 6000 § cisco. com/en/US/products/sw/netmgtsw < Cisco Unified Provisioning Manager § cisco. com/go/srnd < Cisco Validated Design Zone § cisco. com/cug < Cisco Collaboration User Group § communities. cisco. com/community/technology/collaboration/product/uc < Cisco Unified Communications Community § be 6000@cisco. com < Contact Us © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential 30

Presentation_ID © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential

Cisco Business Edition Solutions Portfolio Overview Support User 300| 1000 Supported Users 300 Low Collaboration Capabilities High • Supports Tele. Presence, Virtual Desk • Optional Redundancy & Survivable Branch • User Workspace Value Bundles Cisco Business Edition 3000 • Value Priced UC Solution • Partner Profitability Focus • Easy Installation & Administration • Right set of Features for SMB on i t c e t t Pro en m t s nve I © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential High Partner Entrance Criteria Low • Professional Collaboration Solution High Operation Simplicity Low Cisco Business Edition 6000

UC 9. 0 Licensing Model Legend Included l N/A l l l N/A ADD l Video l ADD N/A • Multiple Devices • Jabber Softphone ADD • Jabber Mobile • 2 More Devices l ADD Messaging N/A l l N/A Optional ADD • Conferencing • 6 More Devices l Conferencing Jabber Mobile Messaging (UCXN) Jabber Desktop N/A N/A 1 1 1 2 2 4 10 # of Device Support Analog / Voice Video Video Device Type Support 1 1 1 1 UCL Essential UCL Basic UCL Enhanced UCL Advanced CUWL Standard CUWL Premium CUWL Professional $40 $125 $210 $295 $325 $415 $500 CPE or Hosted Deskless Desk-Bound Hybrid Mobile Workers © 2012 Cisco &/or its affiliates. All rights reserved. Cisco Confidential Jabber IM/Presence # of User Profile License Type Price