CIGNEX Capability Demonstration Liferay Cloud Services Big Data

CIGNEX Capability Demonstration Liferay | Cloud Services | Big Data | RPA | AI/ML CIGNEX Datamatics Confidential www. cignex. com

An Overview About CIGNEX Our Capability & Success Stories Liferay DXP & Cloud Migration Big Data Analytics /Mongo. DB Robotic Process Automation AI/ML (Chatbot) 2 CIGNEX Datamatics Confidential www. cignex. com

Founded – 2000 | Locations – USA : UK : Singapore : India 2 Strategic Investments 100+ 13+ Clients with Billion USD Revenue Global Offices 700+ $150 M Deployments 16 Countries 600+ 5000+ Open Source Consultants Community Contribution 16 Open Source Books Authored Subsidiary of Datamatics Group 3 Group Revenue CIGNEX Datamatics Confidential Global Offices Delivery Centers Michigan, USA Ahmedabad, India Santa Clara, USA NCR, India United Kingdom Bengaluru, India Singapore www. cignex. com

CIGNEX Technology Offerings Portals & Collaboration Liferay, Drupal, UI/UX , Angular, React. JS, Magento, JBoss Cloud & Infrastructure ERP, ECM & Integration Salesforce, Medallia, Service. Now, Workday, Dev. Ops, Puppet, Chef, Docker, AWS, Nagios, Jenkins, Ansible, Maven, Ant, Gradle, Hudson, New Relic SAP, Oracle, Alfresco, RM, Ephesoft, Nuxeo, JBPM, Activiti, Kaleo, Drools, Mulesoft, Forgerock Blockchain, Automation, AI/ML Big Data & Analytics Blockchain, RPA, Chat. Bots, Work. Bots, Apache Tika, Caffe, Tensorflow, Stanford NLP, Mallet, DL 4 J, Decision Tree QA & Mobility Io. T, Mongo. DB, Hadoop, HDFS Cloudera, Zookeeper, Mahout, Storm, Spark, Teradata, Talend, Pentaho, Tableau, Jaspersoft, Kafka Enterprise Search Junit, Selenium, Dartanium, Loadrunner, Phonegap, Outsystems, Native apps 4 CIGNEX Datamatics Confidential www. cignex. com

Technology Partners Advanced Partner Platinum Partner Authorized Partner Supporting Partner Certified Partner Strategic Integrator Silver Partner Delivering Solutions for Next-Gen Enterprises 5 CIGNEX Datamatics Confidential www. cignex. com Registered Partner Elasticsearch Partner Teaming Partner Select Partner

Clients We Serve* Travel & Hospitality Healthcare & Life sciences BFSI Manufacturing & Hi Tech Media & Publishing *Partial List of Clients 6 CIGNEX Datamatics Confidential www. cignex. com

An Overview About CIGNEX Our Capability & Success Stories Liferay DXP & Cloud Migration Big Data Analytics /Mongo. DB Robotic Process Automation AI/ML (Chatbot) 7 CIGNEX Datamatics Confidential www. cignex. com

Liferay Capability Solutions Intranet Platform (Product/Company/ Brand) Web Experience Management Collaboration (Employee, Customer, Supplier) Idea/Knowledge Management Custom Portal Services Liferay Consulting 8 Application Modernization CIGNEX Datamatics Confidential Development and Management www. cignex. com Performance Tuning Migration/ Upgrade

Liferay Practice Liferay Platinum Partner 350+ Global Implementations 125+ Resources | Average Resource Experience: 7 Years Experience DEPTH 45 % Resources Cross Trained in Portal, Middleware, DB Technologies 85 % Resources hold Technology or PM Certifications Accelerators Portals 40% Resources have at least 1 year of Client Facing Experience Community Recognition 9 CIGNEX Datamatics Confidential 100+ Reusable Components Franchise Management | Intranet | | Liferay Connectors www. cignex. com 4000+ Community Contributions 7 Books Quarterly Webinars Innovation & Community Excellence Awards by Partners

Liferay DXP – What’s new Speed Enterprise Social Networking SPA – Increase productivity with quicker content access. Lower load and render time on browser Aesthetic blogs ( at par with Wordpress ) – feature laden interface. Superior image & media selection - Google, Flickr, You. Tube images can be added. @mentions supported Secure Managing Internal and External Security threats. Encryptions & SSL Liferay DXP Smart Searches Geo tagged content, documents, data & images. Intelligent and smart searches – autosuggest & autocomplete Mobility Contemporary Interfaces Flat & Clean. Modern UI & App frameworks Quick interface and app development Native mobile experiences - Mobile SDK for i. OS and Android along with Liferay Screens Audience Targeting: Segment your audience, target specific content to different user segments based on devices, previous page visited, browser, history, geographic location and many more such attributes 10 CIGNEX Datamatics Confidential www. cignex. com

Benefits of LR DXP • Excellent portal administration features of DXP • State of the Art theme development of DXP shall facilitate development of cutting edge UI for end users. The theming architecture has changed such that theme developers need not know Life. Ray to develop state of the art themes • The new configuration API in DXP shall facilitate Schneider to develop more sophisticated Personalization oriented apps • More powerful workflow system that shall ease using the Workflow infrastructure of Liferay for custom Portlets. • DXP is completely modular in nature with OSGi platform being used to plug and play services. • Most importantly DXP provides SPA (Single Page Application) development OOTB. Developing SPAs is a breeze now in DXP • Powerful Application Display Templates (ADT) is now available for most of the assets. It is also available for Login page so that you don’t have to create a hook to customize the look and feel of Login page. Similar is the case with Blogs, etc. • On Mobile Front • DXP is mobile first which can help Schneider in its mobile initiatives. OOTB Responsive Liferay Screens provides a strong and enterprise grade mobile back end Liferay Push technology facilitates sending notifications to mobile apps (android, i. OS) using Liferay API right from your custom code – Liferay Mobile SDK to make calls to APIs hosted on Liferay Leverage Audience Targeting to target content to different user segments – – 11 CIGNEX Datamatics Confidential www. cignex. com

Liferay DXP Upgrade – our Experience speaks • Gap Analysis – Existing Features and their existing state vs. Features in Liferay DXP • • • Example: Remote Publishing or Alloy Editor - amount of existing code in existing version. How to manage them when moved to DXP. Common Challenges – Major challenges were in migrating themes, template and layouts as there are major changes in DXP theme and layouts. – Configurations made to Application Display Template (ADT) was not reflected when moved to production. – Mobile Applications – APIs needed to be refactored Best Practices/Suggestions – Liferay is yet to publish their performance benchmarks. Good to complete a hardware sizing with the new version before progressing for upgrade • 12 – Keep things simple – maintain fewer ext. and minimum hooks. Approach would make the upgrade seamless. – Avoid maintaining an ext. environment Post Upgrade – Trained content creators with respect to “how to” update training guide CIGNEX Datamatics Confidential www. cignex. com

How and where to start • • • Analyse the number of portlets being used (how many are custom built) Analyse - The UI rendering mechanism current used. Analyse the Liferay API used in order to leverage the usage of Liferay Assets Analyse - How much of customization is done through hooks and through ext Analyse - The authentication mechanism currently being used Analyse - How much of content is being stored in LR schema Analyse - Number of sites provisioned After all analysis is done, we will chalk out the database upgrade plan Next will be to prepare the EXT Upgrade design Next we will design Hooks upgrade Finally we upgrade the code Next Steps: • Two weeks onsite discovery assignment by Sr. Liferay Architect • Outcome – Techno-commercial Upgrade evaluation approach 13 CIGNEX Datamatics Confidential www. cignex. com Liferay Portal Upgrade Cookbook Author: Muhammed Shakir, Rajesh Rathod, Vishal Rangras Your simple and easy guide to help you travel the much contemplated upgrade journey

Upgrade of Intranet & 16 Web Platforms to Liferay DXP Leading Global Pharmaceutical Company Japan-based; 100+ year-old global pharmaceutical company with revenues exceeding ¥ 900 Billion and 28, 000 employees Business Need Solution Highlights: • Well-defined content management & page management work flow resulting into fast turnaround time • Smoother Integration leveraging Liferay APIs • Performance Testing (up to 200 concurrent users. Plan to scale to 100, 000 concurrent users) Upgrade of 16 external facing Marketing Websites and Digital Employee Engagement Platform to Liferay DXP Benefits • Improve time to market (websites up in 5 -6 weeks, content changes 1 -2 days) • Richer end-user experience through rich UI, simplified content management & extensive search capabilities • Complete control over data and enabled establishing standards across agencies 14 CIGNEX Datamatics Confidential www. cignex. com

Upgrade of Product Website to Liferay DXP Semiconductor Company $5. 5 billion semiconductor manufacturing and design corporation with 15, 000 employees worldwide Business Need: Replace custom PHPbased website with a digital marketing portal to increase online revenue contributions and improve collaboration with customer through personalized online account services Customers Electronics product companies – OEM & ODM Product Website with User Account – Liferay Web Responsive Theme Product Information Multilingual Support Solr – Parametric & Faceted Search Engine Employees IT, BU CIGNEX Datamatics Confidential • Mongo. DB – Search Repository • WSDL/SOAP Integration External Systems Vendor Portal Design simulation Tool Analytics - Site. Catalyst Social Media Channels Benefits • 200% increase in online revenue within 6 months o Ranked # 4 most visited technology site in Japan (moved up from # 158 in 2012) o Reduced page load time from 20 -30 seconds to 3 -4 seconds • 25% reduction in technology spend with cloud deployment 15 Key Features: • Rich user experience with www. cignex. com • • • faster contextual search results and support for 9 languages Parametric 360 degree view of products Integrated analytics and social Media Responsive website Real time Inventory look up Liferay 6. 0 to Liferay DXP

Products and Solutions Platform Global Leader In The Field of Automation Japan-based; $8. 2 billion Manufacturer and seller of sensing and control products corporation with 39, 000 employees Business Need Solution Highlights: • Migration of HTML based website to Liferay DXP based portal platform • Optimized site structure to provide better user experience and easy accessibility of the content & products • Multilingual - Global (English) and Local (Japanese, Korean and Chinese) sites • Parametric Search and Product Catalog Search • Public Cloud using Amazon Web Services • Pro-active monitoring/ support using Nagios Create a portal platform to build future sites • Redesign the website to provide personalization and intuitive user interface for site visitors to easily access Products, Applications and other information • Launch sites for 5 regions sites viz. America, Japan, China, Korea, Asia. Singapore Benefits • Business owners in control of content • Allows client to easily set up a fresh website if they enter into a new market 16 CIGNEX Datamatics Confidential www. cignex. com

Cloud Services 17 CIGNEX Datamatics Confidential www. cignex. com

Managed Cloud Services Offering Core Cloud Infrastructure Services • Elastic Computing • Storage & Archival • CDN Setup • Database & Data Warehouse • VPN • Caching & Load Balancing • DNS 18 CIGNEX Datamatics Confidential Productivity and Operational Efficiency Rich Application Services • • Application Modernization Support & Maintenance Dev-Ops Enterprise Mobility Identity Management Testing Performance Optimization www. cignex. com • • Source Code Management Code Deployment & Continuous Delivery Monitoring & Logs Security & Audits SSL/TLS Certificates Identity & Access Control Notifications

Infra Advisory Services Triad On-site Infra Management • On Premise Hardware Assessment • On Premise Application Assessment • Hybrid Infrastructure Integration • Monitoring & Optimization services • SLA based resolutions • Cost effective Support models • 24 x 7 Support 19 CIGNEX Datamatics Confidential Cloud Management Dev. Ops Solutions • • Dev. Ops Readiness Assessments Dev. Ops Transformation Support Process Consulting Tools & Product Evaluation Continuous Delivery set-up Application Onboarding Change & QA management 24 x 7 Support www. cignex. com • • Cloud Migration assessment Cloud service fitment analysis Hardware rightsizing Legacy application migration SLA based resolutions Cost Optimization & Advisory 24 x 7 support

Case Study - Cloud Migration to Azure Cloud Global Pharmaceutical Company 100+ year-old company in Japan with over ¥ 900 Billion and 32, 000+ employees Challenges o Application unavailability due to power outage and redundancy at each layer of components o Time to market for new release or site o Higher SLAs in identifying resources for priority resolutions o Limitations of on premise resources and Capital investments o Limitation of Security Appliance to mitigate DDOS Attacks o High Capital Investments for upgrading Infrastructure to leverage new Generation Computing Power Migration Activities o Provided time/effort estimation for migration activity along with cost estimation o Successful migration of Digital Platform (QA env. of 15+ sites) on Azure Cloud o Performed Po. C for migration to Amazon Cloud o Performance improvement to cater 5000 concurrent users with 1 -2 sec response time o Setup Virtual Network on Azure Cloud and establish connectivity between Data center and cloud infrastructure o Setup servers for Liferay, Elastic, and web services o Code and Configuration migration to cloud servers o Database migration to Azure SQL Services o Setup load balancer, security policy and backups. 20 CIGNEX Datamatics Confidential Results www. cignex. com o High Availability and Scalable with Object based Storage of documents in Azure Files o Used AWS/Azure services that are HIPPA compliant o Used Azure Managed services that are Highly Available & Managed

An Overview About CIGNEX Our Capability & Success Stories Liferay DXP & Cloud Migration Big Data Analytics /Mongo. DB Robotic Process Automation AI/ML (Chatbot) 21 CIGNEX Datamatics Confidential www. cignex. com

Big Data Offerings Advanced Analytics Tools & Technologies Dev. Ops & Cloud Computing Automation Stanford NLP Libraries – D 3. js Data Processing Data Visualization Data Storage SERVICE OFFERING TECHNOLOGY Business & Data Analysis Data Integration/ Acquisition Infrastructure as a Service 22 CIGNEX Datamatics Confidential Data as a Service Software as a Service www. cignex. com PLATFORM

Open Source Solutions – Big Data Analytics Experience 10+ Global Implementations – Cloud based Saa. S Platforms 50+ Big Data Experts Average Resource Experience: 5 Years DEPTH 20+ No. SQL Certified Professionals 20+ Full Stack BDA Professional 5+ Business Analysts Solutions Big Data Mongo. DB Advanced Partner Elasticsearch Partner Community Recognition 23 CIGNEX Datamatics Confidential Customer 360 Degree View Social Listening & Engagement Enterprise Search www. cignex. com Reusable Components 10+ Media Articles Mongo. DB World Sponsor Quarterly Webinars Thought Leadership – Blogs, Articles, Forum Contributions etc. Best Analytics Service in Sales Analytics – February 2016

Big Data Analytics Use Cases Sales and Marketing Intelligence Platform: Our solution uses big data analytics and predictive modelling techniques to target the right customers, identify dissatisfied customers, uncover buying pattern and behaviors and address customer service issues faster by correlating and analyzing a variety of data Social Listening and Engagement Platform: Provides aggregated and micro-level analysis (positive, negative or neutral) of opinions and experiences expressed by millions of users online over the digital channels including social media channels, websites, application records, emails, forms, surveys, internal files, reports and more. Enterprise Search: Over the years, we have built numerous search engines for enterprises on their websites, intranets, e -commerce platforms, content management systems, databases and other enterprise applications using platforms including Elastic, Apache Solr, Google, and No. SQL based technologies. Data Lakes: We have built Enterprise level Data Lakes using leading Data Management platforms such as Hadoop Ecosystem, Mongo. DB helping our customers get a 360 degree view of the business, Sales Intelligence Platforms and more Business/Operational Intelligence Platform: We leverage leading No. SQL & real time data processing technologies to develop operational intelligence platforms including Supply Chain Optimization, Data Driven Marketing Intelligence and Fraud Detection that would help enterprise save costs and improve efficiency 24 CIGNEX Datamatics Confidential www. cignex. com

Case Study : Sales and Market Intelligence Platform Social Data Linked. In Indeed Dice Monster 7 TB of Data ( Process on Demand) 40 million + Businesses Customer & Market research DNB Elastic Hardware Step 1: BLENDING Merge company & contacts data Associate data sets – Alteryx, Mongo. DB, JS Step 2: DE-DUPLICATION Elasticsearch & Jaspersoft Company and contact replication & validation checks to consolidate list of companies Location Data Google Maps Step 3: ANALYSIS Interface with filters – company size, revenue, business vertical Targeted Lead Generation End to End Automation of Leads funnel Increased Accuracy Reduced Cost Faster time to market Targeted Selling Business Intelligence driven platform that generates best leads and contacts for selling your products. End to end automation in data crunching lead generation. 25 CIGNEX Datamatics Confidential www. cignex. com

Screenshots Customer Insights 26 CIGNEX Datamatics Confidential Customer Management www. cignex. com Search Results

Social Listening & Engagement Platform Trend Analysis Map social trends around identified Keywords Sentiment Analysis Social Listening & Engagement Measure sentiments around products & Services in social networks Sentiport Platforms browses terabytes of social and news data to identify key influencers on social media in addition to measuring social media sentiment. In addition it manages your engagement with key influencers. NLP B a volum sed Sentim e “rel e evant nt Analys is ” soci al dat from high a stre ams Message “resonance” for each individual or group of influencers igh t for h month n e m e anag f 1 TB/ Data m data loads o e volum 27 CIGNEX Datamatics Confidential Key Influencers Data Management Store and manage large volumes of data Using Cloud Up to 70% of consumers rely on Key influencers of making buying Decisions. O www. cignex. com Technology Data Collection & Processing Engines Mongo. DB, DATASIFT, Alchemy. API Engagement Portal Liferay

Data Analysis for Decision Making Software Company US-based company specialized in analyzing streaming data & data at rest for telecoms Business Need: Collect, aggregate & analyze telecom call data records for making business decisions/ marketing promotion plans Extract & Collect CMP | MPE | MRA | PCRF Nagios (System Monitoring & Administration Ingest & Process Hadoop HDFS Apache Oozie Map Reduce Apache Tomcat Cloudera CDH Aggregate Infini. DB JDBC LDAP Analyze & Decide Apache Tomcat – Blaze DS Benefits • Analytics enabling data-drive business decisions 28 CIGNEX Datamatics Confidential www. cignex. com Flex Client Key Features: • Dashboard • ~10 TB data maintained in cluster • ~500 GB data processed every hour • ~ 70 files loaded /processed per hour • Multi node Infini. DB cluster holding ~250 GB aggregated data • UI queries with 10 -15 secs responsiveness

Mongo. DB Capability 29 CIGNEX Datamatics Confidential www. cignex. com

Our Mongo. DB Expertise Single View of “X” Reputation Management 20+ Certified Mongo. DB Consultants (Customer, Employee, Partner and more) 8+ Global Mongo. DB Productions Product Catalogue Data Hub Content Management & Delivery Personalization User Data Management Social Listening Use Cases RDBMS to Mongo. DB Migration 30 Internet of Things CIGNEX Datamatics Confidential Design & Develop & Deploy Mongo. DB Integration www. cignex. com Support & Maintenance Assessment & Health Check

Case Study : Faster Data Access with Mongo. DB Customer Care Portal Corporate Data Access layer IBM DB 2 OLTP Database Mongo. DB No. SQL Database Fetch required Data Structure in Mongo, write to DB 2 on commit Avg. End to End Transaction SLA reduced to Avg. End to End Transaction SLA 5 mins 30 mins $2 M 31 Cost Saving over 3 yrs (Productivity gains) CIGNEX Datamatics Confidential 2 x Customer Registration (More Business) www. cignex. com 4 x Order Volume Handling (Increased Sales)

Case Study : Mongo for Cross Geo Content Delivery Training Management Portal Corporate Data Access layer Postgres RDBMS Mongo. DB No. SQL Database Multi Geo Data – Slow Queries Mongod 1 - Geog. 1 Read optimized instance expedite migration queries. Mongod 2 - Geog. 2 7 x 32 Performance Improvement CIGNEX Datamatics Confidential 4 x Newer geography Rollout (More Business) www. cignex. com 3 x Volume Handling Registrations) (Increased

An Overview About CIGNEX Our Capability & Success Stories Liferay DXP & Cloud Migration Big Data Analytics /Mongo. DB Robotic Process Automation AI/ML (Chatbot) 33 CIGNEX Datamatics Confidential www. cignex. com

Robotic Process Automation (RPA) Practice & Offerings RPA Practice • 30+ RPA Professionals Ui. Path Certified RPA Developers • CMMi Level 3 Processes, Guidelines and Templates • ISO 27001 (Information Security Management System) Compliance • Tools: Ui. Path, Automation Anywhere, Blue Prism • CIGNEX Datamatics- Official Partner of Ui. Path System Automation SFDC Automation CAD Automation SAP/ERP Automation Excel Automation Product Automation BPO Automation Call Center Automation Back Office Automation Support Process Automation • Desktop Automation • Web Automation • GUI Automation • • • ROI > 100% 34 CIGNEX Datamatics Confidential www. cignex. com Automation Consultancy • System Analysis • Process Identification for Automation • RPA Tool Selection • RPA Architecture and Strategy Design • RPA Roadmap • RPA Development, Implementation and Support

RPA Framework Complete end-to-end Automation Assessment Client Documents Set-up Execution Candidate Process Execution & Automation Document Data Detection in Multi Language Employee Activities KPI Definition Workflow Management Define success in FTEs of Efficiency Transactions Transformation Intelligent process Automation Error Handling Human Supervision NLP Machine Learning Tool Infrastructure Scaling New Processes Productivity Capture Knowledge Base KPI Management Governance People Enablement Change Management Flexible & Elastic Infrastructure Security 35 Data Mining/Dashboards CIGNEX Datamatics Confidential Orchestration Learning www. cignex. com Business Continuity Monitoring

RPA for Insurance 36 CIGNEX Datamatics Confidential www. cignex. com

RPA for Insurance – Eligibility Verification Client/Context US-based Leading Payer Business Challenge • Improve customer experience by doing faster verification • Reduce manual error and toggling between multiple Carrier’s Websites • Reduce Turn Around Time(TAT) by increasing the efficiency • Reduce costs and cycle time while adhering to standards regulations • Been processing 450, 000 per month – manually • Unstructured layout of different carriers • Each carrier has its own validation rules Process Flow 37 Project Approach • • • RPA enabled operators to verify policy information from various Carrier’s portal by click of a button RPA Bot navigated to desired screen to get policy details & Reads data and keeps in Memory Opens the specified carrier’s portal Searches using various permutations and combinations like Policy ID, Name, SSN, DOB etc. Performed all the steps for verification, which involved multiple combinations of scenarios to get desired output It reads beneficiary and dependent details as well as finer policy terms & Final output gets updated in the internal portal Value Delivered • Enhanced Customer experience • Faster processing turn-around & cycle time – by 2 x times • Accuracy of information capture from Carrier’s portal at 100% CIGNEX Datamatics Confidential www. cignex. com • Eliminated manual errors, typing error and copying error • Improved auto-verification of policy 100% • Compliance to regulatory standards like HIPAA

RPA for Insurance – Termination Payout 38 Client/Context • Client is One of the leading Life insurance company. • To create Payout instruction for the Terminated insurance policies. Business Challenge • Manual process that is repeated a number of times • Error prone due to manual intervention for search and match and update. • Low productivity and Time consuming • High overhead cost Project Approach • Request for the Payout for the Terminated policies comes in to CRM. • Datamatics i-Bridge Robot logs in CRM and Core-Insurance system • It automatically downloads the requests in XLS file from the CRM. • It does validation , data massaging & identifies unclaimed and claimed fund. • As per the business rules robots fetches data from core- insurance system and also updates back key information for payments like, bank account number, payee name , claim amount etc. • Robot generates payee code and payment voucher details for the payment in the Core-Insurance system. • Payment voucher details forwarded to the accounting team for the final payout. • Exception are pushed to the workflow for resolution • Integration to client’s CRM system and Core. Insurance system. • Close the request Value Delivered • Time Saving in comparison to manual process • Manual error reduction CIGNEX Datamatics Confidential www. cignex. com

RPA for Insurance – New Insurance Policy Application Verification 39 Client/Context • Client is One of the leading General insurance company. • Verification of the New Insurance Policy Application verification Business Challenge • Manual process that is repeated a number of times • Error prone due to manual intervention for searching , match and updating the data. • Low productivity and Time consuming • High overhead cost Project Approach • Company executive takes the details of the new customer to enroll for the policy in e-format along with the necessary age proof , address proof , income proof documents and uploads it to workflow for further approval. • Datamatics i-Bridge application opens the workflow and logs into it and opens the ‘Verification’ Queue in the workflow. • Robot opens one application at a time and verifies the electronic filled up data with the scanned document attached with the insurance application. • Robot also cross validates other information as per the business rules in case of any exceptions, robot moves the application to ‘exception’ queue with writing appropriate comments. • Successful cases gets moves to further approval and policy gets issued to the customer. • Exception are pushed to the workflow for resolution • Integration to client’s Workflow and Core-Insurance system. • Verification of the new customers enrollment data with the age proof, address proof , income proof documents. Value Delivered • Time Saving in comparison to manual process • Manual error reduction CIGNEX Datamatics Confidential www. cignex. com

An Overview About CIGNEX Our Capability & Success Stories Liferay DXP & Cloud Migration Big Data Analytics /Mongo. DB Robotic Process Automation AI/ML (Chatbot) 40 CIGNEX Datamatics Confidential www. cignex. com

Chat. Bots for Customer Service Management Features First level case management Derive intelligence from cases Reduce CSR workload Integrate with CRM tools like Salesforce Provide Efficient SLAs Use multiple data sources for responses Use most updated Knowledge Provide personalized recommendations Redirect to CSM at critical junctures Microservices for integrations Increased revenue & productivity 41 CIGNEX Datamatics Confidential www. cignex. com

Conversational AI for BFSI - Triniti Artificial Intelligence CA NLP AI + Language Processing + Conversation Agent Triniti APIs allow financial institutions to build intuitive conversational services for multiple financial services industry verticals like Retail Banking, Virtual Agents, Brokerage, Insurance, Mobile Commerce, SME Banking and Private Banking 42 CIGNEX Datamatics Confidential www. cignex. com

Platform Details Channels SME Banking Pvt. Banking Agent Assist Conversational Commerce Virtual Assistant Retail Banking Insurance Trading Financial APIs MORFEUS Conversational Middleware API TRINITI Conversational AI Developer Community Predictive Engagement * Cloud 43 CIGNEX Datamatics Confidential Email Agents * Document Insights * www. cignex. com Enterprise

Sample Use Cases Check accounts 44 CIGNEX Datamatics Confidential Budget spend Transfer to friends www. cignex. com Pay bills

Thank you Contact Us Sales: sales@cignex. com | Jobs – jobs@cignex. com | Others – info@cignex. com www. cignex. com facebook. com/CIGNEXTechnologies CIGNEX Datamatics Confidential www. cignex. com twitter. com/cignex youtube. com/cignexglobal