Ciena Learning Overview Ann Cantrell Learning Consultant December

Ciena Learning Key Contacts Ann Cantrell – acantrel@ciena. com Learning Consultant • Advises account teams and customers on all aspects of learning subscriptions (content alignment, marketing/promotion to end users, utilization and metrics, etc. ) • Engages other Ciena Learning team members as needed • Collaborates with SPLM on learning initiatives, sharing customer feedback and industry best practices to continuously improve our learning solutions Learning Consulting Dan Cook– dcook@ciena. com Delivery Manager • Aligns content and resources to customer needs • Recommends learning plan and creates quote • Coordinates with Laurie Kovolew for scheduling Technical Advisement Aanchal Manaktala - amanakta@ciena. com Commercial Manager • Training Credits • PO’s • Pricing Operational Support For all other Ciena Learning issues: support@cienalearning. freshdesk. com Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. Laurie Kovolew- lkovolew@ciena. com Training Coordinator Global scheduler instructor-led classes & lab resources • Instructor-led class scheduling • Registration for instructor-led classes • Class Rosters 2

Ciena Learning Portfolio Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary.

Ciena Learning On-Demand Collection Self-paced e. Learning Virtual Instructor-Led Discover Series Develop Series Achieve Series FREE Annual Subscription • Master introductory content, such as HW/SW introductions and technology overviews. • Includes preassessment aptitude tests to gauge general knowledge before HW/SW training • Unlimited access, anytime, anywhere. • Explore deeper content on Ciena’s Converged Packet Optical, Packet, and Software solutions. • Web-based courses, videos, and resources that develop skill sets and enable cross training for experienced or advanced levels. Instructor-Led Individual Courses • Perform hands-on activities in our virtual lab environment, guided by a Ciena expert. • Engage in theoretical and practical exercises in a virtual instructor-led classroom environment. • The self-paced elearning courses provide the basic knowledge required for the virtual labs. • Dedicated or public virtual classes using Cisco Web. Ex. • Engage in theoretical and practical exercises in a traditional instructorled classroom environment. • Unlimited access, anytime, anywhere. • Typically 2 -day lab sessions • 12 -month license (PAID) • Durations vary from 1 -5 days (PAID) • Dedicated classes at a customer site or at a Ciena Learning Lab. • Durations vary from 15 days (PAID) • (FREE) • Engineering & Planning • Install & Commission • FLM • Technical Support Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 4

Online Training Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 5

Ciena’s Discover Series FREE Courses Discover Series Topic Coverage 75+ free courses • • • Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 6500 5400 Waveserver 8700 39 xx/51 xx One. Control Blue Planet Technology Overviews 4200 Blue Planet MCP 6

Develop Series All Access Topic Coverage Over 150 On-Demand Courses Available in a 12 -month Subscription • • • Packet Optical Packet 50+ courses 6500 5000 Series 6100 4200 Waveserver Z-Series Ciena Product & Technology Training MCP One. Control Ethernet Services Manager One. Planner One. Connect Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. • • 8700 Packet Networking MCP One. Control Ethernet Services Manager One. Planner One. Connect 7

Achieve Series Topic Coverage Over 150 On-Demand Courses PLUS Hands-on Virtual Labs in a 12 -month Subscription Packet Optical 60+ courses • • • 6500, including Virtual Labs 5400 Waveserver, including Virtual Labs Z- Series Ciena Product and Technology Training MCP, including Virtual Labs One. Control Ethernet Services Manager One. Planner One. Connect Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. Packet 50+ courses • 8700, including Virtual Labs • Packet Networking Products, including Virtual Labs • MCP, including Virtual Labs • One. Control • Ethernet Services Manager • One. Planner • One. Connect 8

6500 PTS Role Based Learning Paths Copyright © Ciena Corporation 2019. All rights reserved.

6500 PTS Installation, Commissioning and Provisioning Path Instructor Lead Elearning and VILT • Requires the purchase of 6500 PTS Install Commission & Provision Learning program • Program ID: S 192 • Link: to Totara • Duration: 4 days • Contains 2 ILT courses: OR • O 900 - 6500 PTS Product Fundamentals (1 day) • O 901 - 6500 PTS Installation, Commissioning, and Provisioning (3 days) • Requires the purchase of 6500 PTS Install Commission & Provision (Virtual) Learning program • Program ID: S 207 • Link: to Totara • 2 elearning courses: • • O 912 - 6500 PTS Product Fundamentals WBT • O 913 - 6500 PTS Installation, Commissioning, and Provisioning WBT • Total duration: 6 hours 45 minutes 1 VILT Lab Course: • O 918 - 6500 PTS Installing, Commissioning, and Provisioning Hands On Lab • Duration: approx. 10 hrs Certification Exam • 6500 PTS Installation, Commissioning, and Provisioning Exam (O 906) – Optional, separate purchase Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 10

6500 PTS Troubleshooting, Administration and Monitoring Instructor Lead Elearning and VILT • Requires the purchase of 6500 PTS Troubleshoot Administer & Monitor Learning program • Program ID: S 193 • Link to Totara • Duration: 3 days • Contains 2 ILT courses: OR • O 900 - 6500 PTS Product Fundamentals (1 day) • O 902 - 6500 PTS Troubleshooting, Administration, and Monitoring (2 days) • Requires the purchase of 6500 PTS Troubleshoot Administer & Monitor (Virtual) Learning program • Program ID: S 208 • Link to Totara • 2 elearning courses: • • O 912 - 6500 PTS Product Fundamentals WBT • O 914 - 6500 PTS Troubleshooting, Administration and Monitoring WBT • Total duration: 5 hours 1 VILT Lab Course: • O 919 - 6500 PTS Troubleshooting, Administering, and Monitoring Hands On Lab • Duration: 2 hours Certification Exam • 6500 PTS Troubleshooting, Administration, and Monitoring Exam (O 907) – Optional, separate purchase Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 11

6500 PTS Troubleshooting, Monitoring and Maintenance Instructor Lead Elearning and VILT • Requires the purchase of 6500 PTS Troubleshoot Monitor & Maintain Learning program • Program ID: S 194 • Link to Totara • Duration: 3 days • Contains 2 ILT courses: OR • O 900 - 6500 PTS Product Fundamentals (1 day) • O 903 - 6500 PTS Troubleshooting, Monitoring and Maintenance (1 day) • Requires the purchase of 6500 PTS Troubleshoot Monitor & Maintain (Virtual) Learning program • Program ID: S 209 • Link to Totara • 2 elearning courses: • • O 912 - 6500 PTS Product Fundamentals WBT • O 915 - 6500 PTS Troubleshooting, Monitoring, and Maintenance WBT • Total duration: 4 hours 50 minutes 1 VILT Lab Course: • O 920 - 6500 PTS Troubleshooting, Monitoring & Maintenance Hands On Lab • Duration: 2 hours Certification Exam • 6500 PTS Troubleshooting, Monitoring and Maintenance Exam (O 908) – Optional, separate purchase Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 12

6500 PTS for First Line Maintenance Technicians Instructor Lead Elearning and VILT • Requires the purchase of 6500 PTS for FLM Technicians Learning program • Program ID: S 195 • Link to Totara • Duration: 3 days • Contains 2 ILT courses: OR • O 900 - 6500 PTS Product Fundamentals (1 day) • O 904 - 6500 PTS for First Line Maintenance Technicians (2 days) • Requires the purchase of 6500 PTS for FLM Technicians (Virtual) Learning program • Program ID: S 210 • Link to Totara • 2 elearning courses: • • O 912 - 6500 PTS Product Fundamentals WBT • O 916 - 6500 PTS for First Line Maintenance Technicians WBT • Total duration: 4 hours 5 minutes 1 VILT Lab Course: • O 921 - 6500 PTS for First Line Maintenance Technicians Hands On Lab • Duration: 1 hour 30 minutes Certification Exam • 6500 PTS for First Line Maintenance Technicians Exam (O 909) – Optional, separate purchase Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 13

6500 PTS for Network Planners Instructor Lead Elearning and VILT • Requires the purchase of 6500 PTS for Network Planners Learning Program • Requires the purchase of 6500 PTS for Network Planners (Virtual) Learning program • Program ID: S 196 • Program ID: S 211 • Link to Totara • Duration: 3 days • 2 elearning courses: • Contains 2 ILT courses: OR • O 912 - 6500 PTS Product Fundamentals WBT • O 917 - 6500 PTS for Network Planners WBT • O 900 - 6500 PTS Product Fundamentals (1 day) • Total duration: 4 hours 5 minutes • O 905 - 6500 PTS for Network Planners (2 days) • Note: At this time, there is no VILT Lab course for the Network Planner role. One may be added at a future release. Certification Exam • 6500 PTS for Network Planners Exam (O 911) – Optional, separate purchase Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 14

Certifications Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 15

Carrier Ethernet Certification The CE-A online course offers an alternative to the five-day, instructor-led session, and contains the same modules and content presented in the face-to-face course. Features mobile-friendly ease; take it when and where you want. Instructor Led Courses Take the free Carrier Ethernet Associate (CE-A) Pre-Assessment to determine your readiness Score 90% or higher and bypass the Associate level training alltogether Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 16

Optical Communications Certification The certification program has been designed to provide training in optical technologies while also enabling students to pursue the Professional or Consultant specialization path that best aligns with their needs and interests. Delivered by Ciena certified expert instructors. Tailored programs based on job roles. Instructor Led Courses Take the free Optical Communications Associate (OC-A) Pre-Assessment to determine your readiness Score 90% or higher and bypass the Associate level training alltogether Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 17

Premier Learning Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 18

Premier Learning Services SERVICES Premier Learning DETAILS Content § Achieve Series (includes Develop Series) § Additional discount on ILT sessions (15%)* Access § Up to 5 customized and branded pages/programs Reporting § On-demand reporting § Analytics – bi-annual impact studies / program review Communications § Video overview and demonstration of how to access content Development § Host network-specific online content (including SCORM) § Tailor Ciena training content to their needs Integration § Monthly report to upload student records into your LMS * Excluding Certification Courses/Exams Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 19

How to Access Ciena Learning Copyright © Ciena Corporation 2019. All rights reserved. Confidential

New Learners Must Register for Access to the Ciena Learning Portal How do I get access to Ciena Learning? Active Ciena customers have single sign on (SSO) access to Ciena Learning from the Customer portal. If you don’t currently have a Ciena Customer Portal login you will be prompted to Register to Create an Account. Be sure to use your customer email address. Click Here to Access the Portal my. ciena. com NOTE: The my. ciena. com portal is not IE friendly. Chrome or Firefox are recommended. Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 21

The Learning Portal is Available from my. ciena. com 1. Log into my. ciena. com 2. Click Learning on the right side of the page 4. My Learning is the default landing page. Here you will find free online courses and other content. Copyright © Ciena Corporation 2019. All rights reserved. Confidential & Proprietary. 22