chp 21 Information Technology and ECommerce Developed by

chp 21 Information Technology and E-Commerce Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Information Technology • The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Data versus Information • Data- Raw, non-summarized , and unanalyzed facts and figures • Information- Data that have been converted into a meaningful and useful context for the receiver Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Information and Management Challenge 1. Effectively identify needed information 2. Access useful information Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Useful Information Characteristics Time Currency Time Period Content Accuracy Relevance Completeness Conciseness Form Clarity Detail Presentation Fed. Ex is one of the world's great success stories, the start-up that revolutionized the delivery of packages and information. Source: Adapted from James A. O’Brien, Introduction To Information Systems, 8 th ed. (Burr Ridge, Il: Irwin, 1997), pp 284 -285 Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Information Systems Operations Information Systems Transaction-processing systems Process control systems Office automation systems Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Information Systems Management Information Systems Information-reporting systems Decision support systems Group decision support systems Executive information systems Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Information Systems Other Organizational Support Systems Expert systems Geographic information systems Enterprise resource-planning (ERP) systems Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Basic Elements of Management Information Systems Operations Information Systems Source: Adapted from Ralph M. Stair and George W. Reynolds, Principles of Information Systems: A Managerial Approach, 4 th ed. (Cambridge, Mass. : Course Technology, 1999), 391. Developed by Cool Pictures & Multi. Media Presentations Corporate and External Databases Decision Support Systems Management Information Systems Executive Information Systems Reporting Systems Group Decision Support System Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Internet and E-Business • Internet, global collection of computer networks linked together • World Wide Web, a collection of central servers for accessing information Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

E-Business Strategies In-House Internet Division Spin-Off Strategic Partnerships Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

E-Business Information Management ERP, integrate and optimize all the various business processes across the entire firm Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Knowledge Management • Three Keys; – Data warehousing – Data mining – Knowledge management portals Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

Information Technology Implications Improved employee effectiveness Increased efficiency Empowered employees Information overload Enhanced collaboration Organizational learning Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

The Workplace & IT • Instant Messaging • Wireless Internet • Peer-to-Peer File Sharing Developed by Cool Pictures & Multi. Media Presentations Copyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.