CHIEF MILITARY PERSONNEL Strength through personnel CHEF PERSONNEL

CHIEF MILITARY PERSONNEL Strength through personnel CHEF - PERSONNEL MILITAIRE Le personnel fait la force Joint Personnel Support Unit (JPSU) Post deployment support Commander Lucille Boettger Director Casualty Support Management 2 31 September 2010

Outline • Joint Personnel Support Unit • Provision of services to all injured and ill Canadian Forces members and former members, their families and the families of the deceased • Questions CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 2

Casualty Support in the Canadian Forces 1998: Standing Committee On National Defence and Veterans Affairs 1999: Stand-Up of Joint DNDVeterans Affairs Canada Centre 2001: Implementation of CF Case Mgt program 2001: Operational Stress Injury Social Support (OSISS) 2006: Introduction of the New Veterans Charter 2007: Stand-Up of Casualty Support Detachments 2008: Chief Military Personnel Symposium on Care of the Injured 2009: Creation of the Joint Personnel Support Unit (JPSU) CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 3

Joint Personnel Support Unit MND announcement 2 March 2009, Halifax 4

MISSION STATEMENT • Through an integrated and individual-centric service delivery model, ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Forces members and former members, their families and the families of the deceased CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 5

JPSU – GUIDING PRINCIPLES • Joint DND/CF and VAC service delivery model • Provide standardized, consistent personal and administrative support to CF personnel, veterans, families and the families of the deceased • One-Stop-Service with walk in services • Provide ability for local Unit COs to focus on operational imperatives • Individual-centric service delivery model for ill and injured personnel CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 6

CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 7

Joint Personnel Support Unit STRUCTURE JPSU regional OC Maj/LCol – LCdr/Cdr Regional element Regional OSISS Coord Regional SO Capt/Lt(N) Regional MWO/CPO 2 Regional Resource Mgr Civ (AS 02) Regional Supt Clk WO/Sgt (PRes) RAFS IPSC Services Mgr Civ (AS 05) IPSC Pl Comd Capt/Lt(N) IPSC OR Reception-Referral MCpl/MS – Cpl/LS (PRes) IPSC RTW Coord (AS 04) IPSC Outreach Coord (AS 04) IPSC Cas Tracking Coord (AS 04) IPSC Pl WO(s)/PO 1(s) IPSC Partner Organizations IPSC Sect Comd(s) Sgt/PO 2 VAC Liaison Office CF Case Mgr LO Responsiveness to the local Commanders SISIP Services PSP/DMFS Base/Wing agencies (Release Section, PSO, Chap) CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 8

Joint Personnel Support Unit Provision of Services Outreach & education services to all ill and injured members and their families • • Total outreach activities averages out to 54 JPSU briefings a month across the country Training of approx 1, 100 Assisting Officers per year Centralized tracking of all personnel supported for as long as required • Currently providing support to 2, 946 individuals Standardized Support Platoon operation and levels of service across the country • The JPSU has assumed command control of 696 Regular Force personnel and 45 Res Force personnel Transition services • • Priority Entitlement for the Public Service (approx 250 applications per year) Priority Hiring for spouses of fallen members (new program) Vocational Rehab Program for Serving Members (VRPSM) Initiatives: Entrepreneurship Bootcamp/Based in Business Memorial University CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 9

Joint Personnel Support Unit Provision of Services Standardized Return to Work program with dedicated staff • • Approx 595 personnel currently on Return To Work program Many of these personnel are returned to full time duty and others move on to transition out of the Canadian Forces Casualty administration and advocacy including accessibility to all services and assistance in navigating through complex network • • • Home adaptations/special needs equipment, Vehicle adaptations, Home assistance Assistance through Funds (on average 60 requests a year to charitable organizations) Family visitation Fund Assisting Officers disengagement • 72 families of the fallen are in receipt of support from the IPSCs Service managers across the country, therefore enabling Assisting Officers to return to their functions CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 10

Walk-ins vs Supported 2, 961 individuals are being actively supported by IPSC staff • Increased awareness of programs and benefits • No one falls through the cracks CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 11

Postings To The JPSU Retention • Formerly, retention was not possible for those who breached U of S and for whom a position did not exist • CMP has approved MMO positions to cover the gap • Work with career manager and local IPSC when gainful employment can be found for member when period of retention is possible CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 12

CF Return To Work 1. Retention of experienced CF members, Reg and Reserve 2. Reintegration of CF members on long term sick leave and/or SPHL to workforce and/or transition 3. Help member & supervisor design effective plan (modified work plan) to facilitate early & safe RTW 4. Provide guidance to chain of command in order to apply RTW with fairness & consistency across CF at large CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 13

Programs and Policy achievements ü New methodology for Home adaptations on new builds ü Creation of Reserve SPHL ü Support to untrained ill and injured CF pers ü Career management Coord for ill and injured ü Families of the fallen are in receipt of support from the IPSCs ü Priority hiring status for spouses ü Creation of RAFS positions – positive impact CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 14

Reserve Force SPHL • • CO JPSU appointed CO SPHL Reserve Force SPHL UIC 9933 (100 posns) AR/MEL under DMCA’s authority Management of Res F ill and injured personnel – JPSU HQ – Posting: Pers in receipt of RFC, on extension of Class C, or on VRPSM – Pers ill or injured non attribuable to service – assessment still ongoing CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 15

Assistance through Funds Name of Fund Primary Purpose • DCSM Contingency Fund of last resort • DCSM Family Visitation Fund Expense travel assistance • CFPSA Military Families Fund Family related issues • IMT Military Casualty Support Foundation Aid casualties of SDA/SDO • SISIP – Grant or Loan or LTD Relieve Financial distress • Spectrum of Care Medical Issues (serving member) • Veterans Affairs Canada Programs/Benefits related to injury • Legion – Poppy Fund Emergency assistance (food, bills) • Military Family Resource Centre Fund At discretion of MFRC • Royal Canadian Navy Benevolent Fund General assistance (education) • Unit Funds – Canteen, Chaplains At discretion of unit • The Canadian Hero Fund Assist with education • Wounded Warriors Hospital comforts • New Mobility Compensation & Benefits Instr for 2008 Formalize existing practices 16 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES

Casualty Administration and benefits Casualty Administration • • • Condolence letters to families of deceased Production of Casualty Notification Reports Administrative investigation approval and closure Next of Kin Travel benefits • • Approve family travel for funeral/interment Next of Kin trips to Afghanistan Canadian Comfort Remembrance program • Provision of momentos to families of fallen soldiers (quilts, carvings, wallhangings) Reserve Force Compensation and extension of service contracts • Compensation program for injury/illness attributable to military service; payable until declared fit to return to work, school or released CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 17

“Maple Leaf” Quilt” CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 18

Wildrose Scrollers CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 19

Reserve Force – Compensation during a period of Injury, disease or illness. It is a compensation for an injury, disease or illness and is payable when the disability continues beyond the termination of the class of Reserve Service during which it occurred. CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 20 20

Compensation In order to receive Compensation: • Injury attributable to military svc • Must be on duty • Period of Incapacitation Compensation will be paid at rate of pay at time of injury. Recent decision to extend pay raises to compensation (700 pers) CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 21 21

STAFFING A DISABILITY COMPENSATION REQUEST 1. 2. 3. 4. The member is injured. The CO orders an SI into the injury to determine if the injury is attributable to Military Service. The CO appoints an Assisting Officer (usually the supervisor) to help the member complete the DND 2398 and gathers all pertinent info in a timely manner. (CF 98, Medical Doctor's Statement, Civilian Employer's Statement, Accounting Officer's Statement). When all info has been gathered and the DND 2398 is completed and signed off by the CO, it is forwarded up the Chain of Command for approval. (It is usually at this point that can slow down the process, to speed things up, a copy of the completed DND 2398 can be fwd to DCSM 2) CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 22 22

Issues • Units employing mbrs during incapacitation period • Period of incapacitation not correctly identified • Time required for staffing a request • Understanding the benefits CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 23 23

Extension of Class C Service • For the purpose of effective reintegration into the workforce, all Res pers who sustain an injury or illness while serving on Class C Special Duty Service will be eligible for Ext of Class C up to a max of 24 months. • Applicable only to injuries/illness incurred in SDA or SDO Ref: CANFORGEN 174/07 271856 Z NOV 07 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 24 24

Peer support Injured Soldier Network (ISN) • • Peer support and Peer mentoring for the traumatically injured and recovering ill personnel Encourage to live life without limitations Promote empowerment Use own experience to share advices Operational Stress Injury Social Support (OSISS) • • Peer support for members and families affected by Operational Stress Injuries Assist with early intervention by encouraging individual to seek help earlier Assist in treatment adherence Peer and family outreach Bereavement peer support • • Provision of support to grieving families by trained volunteers; matched by relationship 25 trained volunteers CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 25

Joint Speakers Bureau • In collaboration with Director of Mental Health Training and Education • Model of joint development and delivery of Mental Health curriculum for Canadian Forces personnel; leadership and prevention focus including pre-deployment training • Key formula is credibility of educator team – combining operational and leadership expertise with specialist knowledge • Pre and post course evaluations consistently demonstrate statistically significant results in 3 main areas of stigma reduction, leadership confidence and improved knowledge of Mental Health CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 26

Soldier On – Sans Limites Soldier On – Sans limites • Improve the quality of life of ill and injured military personnel and their families, through active participation and peer interaction in fitness, recreation or sport. CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 27

National Military Cemetery Beechwood Cemetery CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 28

Established in 1873, Beechwood Cemetery is one of the oldest and largest cemetery in Canada, covering more than 65 hectares in central Ottawa. Beechwood was declared a National Historic Site in 2001. CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 29

To contact us Director Casualty Support Management/ Commanding Officer Joint personnel Support Unit – Colonel Gerard Blais – 613 -995 -0972 – GERARD. BLAIS@forces. gc. ca Our Help Line 1 -800 -883 -6094 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 30