CHECKOUT PROCEDURE Tuesday February 23 2021 Gautam Kumar

CHECK-OUT PROCEDURE Tuesday, February 23, 2021 Gautam Kumar Slide : 1/15

Scope • • • Introduction Types Process Information to concerned Departments Methods of Payment HMCT - 503 FRONT OFFICE OPERATION-V Slide : 2/15

Introduction Ø Check out is the process in which, Ø 1. The guest vacates the room, Ø 2. Receives an accurate statement of account for settlement, Ø 3. Returns the room keys and Ø 4. Departs from the hotel. HMCT - 503 FRONT OFFICE OPERATION-V Slide : 3/15

Types Self Counter Check - Out Express Lobby HMCT - 503 FRONT OFFICE OPERATION-V Slide : 4/15

Process of Check - Out 1/4 Enquiring about additional recent charges INFORMED TO ALL CONCERNED DEPARTMENTS Posting outstanding charges Verifying account information HMCT - 503 FRONT OFFICE OPERATION-V Slide : 5/15

Process of Check - Out 2/4. What shall I use for payment ? Presenting the guest folio Check for method of Payment Checking for mail, messages and faxes HMCT - 503 FRONT OFFICE OPERATION-V Slide : 6/15

Process of Check - Out 3/4 Checking for safe deposit box or in room safe keys Securing the room key Updating room status HMCT - 503 FRONT OFFICE OPERATION-V Slide : 7/15

Process of Check - Out 4/4 Inquiring about the guest stay and experience Requesting the guest to complete a guest satisfaction survey Updating the guest history file HMCT - 503 FRONT OFFICE OPERATION-V Slide : 8/15

Information to concerned Departments 1/2 F&B Service House Keeping Front Office Why all Department need to be informed ? Food Production Other Points of Sale HMCT - 503 FRONT OFFICE OPERATION-V Slide : 9/15

Information to concerned Departments 2/2 F&B Servic e For Collection of Bills Food Production To close inventory of the stuff for the concerned guest. Housekee ping For room inspection Spa For Collection of Bills. Business Centre For Collection of Bills. HMCT - 503 FRONT OFFICE OPERATION-V Slide : 10/15

Methods of Payment Cash Bill to Company Card What may be the other option for payment ? Payment Mode Travelers Cheque Voucher Electronic Transfer HMCT - 503 FRONT OFFICE OPERATION-V Slide : 11/15

Summary So, This much I Learn today about INTRODUCTIO N TYPES CHECK OUT PROCESS INFORMATION TO DEPARTMENTS Methods of Payment HMCT - 503 FRONT OFFICE OPERATION-V Slide : 12/15

Home Work Ø Make individual report on types of check out in detail ? Ø Make individual report on methods of payment in detail ? Ø Send the reports on tp@teamhiht. com before next class ? HMCT - 503 FRONT OFFICE OPERATION-V Slide : 13/15