CHCOMMITILProposedRolloutReference20070712post TAB ppt ITIL Change Configuration Release Processes

CH_COMM_ITIL_Proposed_Rollout_Reference_20070712_post TAB. ppt ITIL Change, Configuration, Release Processes Staged Roll Out Plan 0

ITIL_CCR_Rollout_20070830 Revised Change, Configuration, Release (CCR) Rollout Overview 4 Objectives: – – Update CCR rollout plan to address specific agency concerns Mature the CCR processes internally within ITP Allow adequate time to develop effective agency to ITP change management interface Optimize rollout stages for ITP change management and full agency integration 4 Stage 1: ITP Infrastructure Change Management – – Objective: To create a solid following and adoption of ITIL processes within the partnership. Consists of six distinct phases (a – f) Participation levels increase as processes mature over time Scheduled to be phased in throughout 2007 4 Stage 2: Agency Change Management Integration – – – Objective: ITP infrastructure changes and agency application changes requested before moving to production infrastructure Consists of three main phases (pilot, feedback, agency by agency rollout) Scheduled to commence pilot in January 2008 1

ITIL_CCR_Rollout_20070830 The objective of Stage (1) is to create a solid following and adoption of ITIL processes within the partnership Stage (1) IT Infrastructure Partnership Implementation “Go Live” Pilot Deployment Feedback a b Internal Change Management – No agency CAB representation c ITIL Compliant: DOC/DGIF CAB participation d ITIL Compliant: all agency CAB representation Feedback f e Phase I Change, Config, Release Continuous Feedback from employees, agencies and KPIs STAGE (1): Infrastructure Changes only – No Agency change submission. ITP will continue to use any existing agency change management process, in addition to the new ITP process a, b: Pilot with ITP employees supporting (DOC, DGIF) – Convene CABs internally c: Internal Change Management: Rollout to all ITP staff – Convene CABs internally. Changes communicated to agencies via existing process. d, e: ITIL Compliant Change Management: Rollout the CAB to all agencies f: Gather feedback and analyze KPIs Start: 08/06/2007 --- End 08/31/2007 08/06/2007 09/03/2007 --- 09/28/2007 Time 10/01/2007 --- 10/26//2007 Start: 10/29/2007 --- End 12/21/2007 2

ITIL_CCR_Rollout_20070830 What is the role of the Change Advisory Board (CAB)? 4 The CAB provides advice to the Change Manager regarding the Change Request – Members of the CAB are chosen based on the nature of the Change Request and the IT service that the change will impact. CAB members include the change submitter and all the stakeholders that have responsibility for a component of the impacted IT service, and they act in an advisory capacity. – The CAB evaluates the impact and risk of pending changes to IT Services and the production IT Infrastructure. – The Change Manager is the chairman of the CAB and evaluates the Change Request based on advice from the CAB members. When there is non-concurrence the Change Manager will manage the escalation process. – Not all classifications of Change Requests require a CABs are required for changes classified as Major, required for Minor changes with a high priority and never required for Standard changes. Emergency changes require the immediate meeting of an Emergency CAB that includes the ITP Change Manager and a pre-named Agency stakeholder. – The ITP will schedule time with each Agency to detail the members of the Emergency CAB or CAB. 3

ITIL_CCR_Rollout_20070830 The objective of Stage (2) is to implement Phase I processes with all agency employees over a period of time Stage (2) Agency Change Management Integration “Go Live” Pilot Deployment Feedback Scheduled Deployment a b c Phase I Change, Config, Release Continuous Feedback from employees, agencies and KPIs STAGE (2): ITP Infrastructure Changes and Agency Application Changes Requested before moving to Production Infrastructure a: Pilot with ITP and Agency employees – Convene CABs with Agencies b: Gather feedback c: Begin scheduled rollout of ITIL processes to all agencies. Gather continuous feedback. Start: 01/07/2008 --- End 01/31/2008 01/07/2008 Start: 02/04/2008 --- End TBD/2008 Time TBD/2008 4

ITIL_CCR_Rollout_20070830 Agency Change Management Integration Planning Focus Group 4 Objectives: – – – – Achieve a common understanding of the ITP change process & vocabulary Lay the foundation to achieve mutual objectives of stability and flexibility of IT services through a collaborative effort with select COV agencies doing software development Create awareness and validation of ITP agency change management integration process, procedures, tools, approach Estimate typical agency change management Integration duration Understand the change management needs & concerns of agencies participating in the focus group Determine what is required to obtain maximum participation with agency change management integration Incorporate lessons learned into plans, approach and tools for Stage 2 4 Approach: – – – Facilitated workshop format with clearly defined objectives, agenda, roles, meeting norms. X number of weeks before start of Stage 2 (agency change management integration pilot) in January Select ~ 5 -6 agencies performing software development to participate – no more than 10 -12 participants 5

ITIL_CCR_Rollout_20070830 ITIL Change, Configuration and Release Staged Implementation Plan Stage (1) IT Infrastructure Partnership Implementation Pilot “Go Live” Deployment Feedback a b Internal Change Mgt c Pilot Agencies Feedback use CAB e d Phase I Change, Config, Release Phased “Go Live” Deployment Feedback a b Phased Deployment c Objectives of Stage (2) ITP Infrastructure Changes and Agency application Changes Requested before moving to Production Infrastructure a: Pilot with ITP and Agency employees – Convene CABs with Agencies b: Gather feedback c: Begin phased rollout of ITIL processes to all agencies. Gather continuous feedback Objectives of Stage (1) Infrastructure Changes only – No Agency change submission. ITP will continue to use any existing agency change management process, in addition to the new ITP process a, b: Pilot with ITP employees supporting (DOC, DGIF) – Convene CABs without Agencies c: Internal Change Management: Rollout to all ITP staff – Convene CABs without Agencies d: ITIL Compliant Change Management: Rollout the CAB to all agencies e: Gather feedback and analyze KPIs 08/06/2007 Stage (2) Agency Integration Time TBD/2008 6

ITIL_CCR_Rollout_20070830 Channels for additional information 4 Sources for more information about ITIL: – Go to http: //www. vita. virginia. gov/itpartnership/default. aspx? id=455#itil – COIN meetings – Publications (e. g. Network News, IT Partnership Web site) – VITA Transformation POC – ITIL Change Champions 7

CH_COMM_ITIL_Proposed_Rollout_Reference_20070712_post TAB. ppt Questions 8