Charting Your Organizations Bring Your Own Device Voyage

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Charting Your Organization’s Bring Your Own Device Voyage Organizations are increasingly adopting bring-your-own-device (BYOD) policies. Based on in-depth case studies at Cisco, Wal-Mart and the Arkansas Department of Information Systems, we have developed a four-wave model for the evolution of BYOD. Four lessons are identified from the cases and illustrated through each wave of an organization’s voyage. These lessons will help CIOs identify important BYOD issues and chart their own BYOD voyages Page 1/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Agenda Ø Setting Sail on BYOD Journeys Ø The Four-Wave BYOD Voyage Ø First Wave: “Drop a Light Anchor” Ø Second Wave: “Increase Hull Speed” Ø Third Wave: “Let Loose the Sails” Ø Fourth Wave: “Make Way for New Waters” Ø Mapping out Your Organization’s BYOD Voyage Page 2/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Setting Sail on BYOD Journeys Ø Employees are becoming increasingly creative in using personal devices along with their organizations’ IT for work. Ø This consumerization of IT refers to technologies originally marketed to individuals being used for business activities within organizations. Ø One prevalent form of IT consumerization is the emergence of bring-your-own-device (BYOD) phenomena. Ø We foresee BYOD eventually evolving into BYOE —bring-your-own-everything. Page 3/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Sample BYOD Technologies Page 4/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Overview of the Case Organizations Industry Estimated Annual Revenue, 2014 Approximate No. of Employees Organizational Type Year of Initial BYOD Policy Current Wave in BYOD Journey (2 Q 2014) Adoption Level Cisco Wal-Mart Technology Retail $48 billion $486 billion $118 million 70, 000 2, 200, 000 270 Public 2008 Public 2011 Government 2014 Fourth Third Second Organization. Head office wide ADIS Government Information Services Few employees Page 5/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Agenda Ø Setting Sail on BYOD Journeys Ø The Four-Wave BYOD Voyage Ø First Wave: “Drop a Light Anchor” Ø Second Wave: “Increase Hull Speed” Ø Third Wave: “Let Loose the Sails” Ø Fourth Wave: “Make Way for New Waters” Ø Mapping out Your Organization’s BYOD Voyage Page 6/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 The Four-Wave Model of the BYOD Voyage 1/2 Page 7/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 The Four-Wave Model of the BYOD Voyage 2/2 Page 8/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Agenda Ø Setting Sail on BYOD Journeys Ø The Four-Wave BYOD Voyage Ø First Wave: “Drop a Light Anchor” Ø Second Wave: “Increase Hull Speed” Ø Third Wave: “Let Loose the Sails” Ø Fourth Wave: “Make Way for New Waters” Ø Mapping out Your Organization’s BYOD Voyage Page 9/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 First Wave: “Drop a Light Anchor” Ø The decision to embark on the BYOD voyage typically begins with the introduction of consumer technologies into the organizational IT infrastructure, both formally and informally. Ø Each of the three companies studied began its voyage by examining how consumer-based technologies would impact the organization’s IT infrastructure and employee productivity. Ø How did each company respond to consumer based technologies? Page 10/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Comparison of Case Organizations during the First Wave Page 11/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Agenda Ø Setting Sail on BYOD Journeys Ø The Four-Wave BYOD Voyage Ø First Wave: “Drop a Light Anchor” Ø Second Wave: “Increase Hull Speed” Ø Third Wave: “Let Loose the Sails” Ø Fourth Wave: “Make Way for New Waters” Ø Mapping out Your Organization’s BYOD Voyage Page 12/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Second Wave: “Increase Hull Speed” Ø After embarking on the BYOD voyage, each organization began collecting detailed feedback from stakeholders to determine the issues and opportunities arising from the initial policy. Ø As employees began to use their personal devices to access corporate systems and IT services, the case organizations began noticing unauthorized technologies and usage that were not covered by the BYOD policy. Page 13/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Comparison of Case Organizations during the Second Wave Page 14/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Agenda Ø Setting Sail on BYOD Journeys Ø The Four-Wave BYOD Voyage Ø First Wave: “Drop a Light Anchor” Ø Second Wave: “Increase Hull Speed” Ø Third Wave: “Let Loose the Sails” Ø Fourth Wave: “Make Way for New Waters” Ø Mapping out Your Organization’s BYOD Voyage Page 15/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Third Wave: “Let Loose the Sails” Ø Adoption of personal devices at both Cisco and Wal-Mart increased as the implementation of an MDM (mobile device management) and a clear and concise policy streamlined the process. Ø At this point both companies began to consider whether their BYOD growth should be pushed further with a full-scale rollout and organizational encouragement. Page 16/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Comparison of Case Organizations during the Third Wave Page 17/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Agenda Ø Setting Sail on BYOD Journeys Ø The Four-Wave BYOD Voyage Ø First Wave: “Drop a Light Anchor” Ø Second Wave: “Increase Hull Speed” Ø Third Wave: “Let Loose the Sails” Ø Fourth Wave: “Make Way for New Waters” Ø Mapping out Your Organization’s BYOD Voyage Page 18/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Fourth Wave: “Make Way for New Waters” Ø After developing a large network of connected individuals in the first three waves of the BYOD voyage, Cisco began to look toward the horizon and identify innovations. Ø Significant resources were devoted to providing and supporting the technologies employees needed and requested. Ø The innovations were driven by employees and led to a variety of enhancements in performing tasks, which were then rolled out across the organization. Page 19/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 BYOD at Cisco during the Fourth Wave Page 20/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Agenda Ø Setting Sail on BYOD Journeys Ø The Four-Wave BYOD Voyage Ø First Wave: “Drop a Light Anchor” Ø Second Wave: “Increase Hull Speed” Ø Third Wave: “Let Loose the Sails” Ø Fourth Wave: “Make Way for New Waters” Ø Mapping out Your Organization’s BYOD Voyage Page 21/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Navigation of the BYOD Voyage Page 22/23

Charting Your Organization’s Bring Your Own Device Voyage Steelman, Lacity & Sabherwal – June 2016 Lessons learned Ø Lesson 1: Explore Opportunities by Testing the Waters of BYOD Initiatives Ø Lesson 2: Balance Freedom, Control, Compatibilities and Security in Technology Choices Ø Lesson 3: Provide Incentives for Widespread BYOD Adoption Ø Lesson 4: Encourage Employees to Innovate Page 23/23