Chapter Training Coordinators Kickoff Chapter Training Kickoff Jan

Chapter Training Coordinators Kickoff Chapter Training Kickoff Jan. 1, 2011 1

Agenda • Scope of this training • Roles of the CTC • Implementation Release Dates • Training Phases & Schedule • Training Materials • Getting Help • Questions Chapter Training Kickoff

Scope of this training • Roles involved in migration of web services – National Training Team – Chapter Training Coordinators (CTC) • This training to help CTCs prepare their chapters for go-live on new web services using – Use materials provided by National Training Team – CTCs may customize training to meet Chapter requirements • Migration of Chapter websites not covered – Responsibility of Chapter webmaster – Migration on a different schedule – Will be covered by separate National team Chapter Training Kickoff

Roles of the CTC • Provide training to Chapter volunteers in use of new web services – Ensure members have ready access to training materials – Provide specialized training for groups such as Admins, DDs, CCs & workshop coordinators • Provide local support to Chapter volunteers in use of new web services – National Support team will be in place to help identify & report defects Chapter Training Kickoff

Implementation Release Dates • Introduction of new concepts – Ongoing – by SCORE National Leaders • March 21 st: – Early testing available for web services, limited integration, no data • March 28 th: – Early testing available for integrated web services with sample data • March 31 st: – New SCORE National Website with web services available for volunteer testing – Client data available for testing (changes won’t be saved at go-live) • April 25 th: – – New SCORE National Website online for clients & volunteers New web services available for all; Web. It discontinued Client data loaded from Web. It Volunteer profiles created from Web. It Chapter Training Kickoff

Training Materials Available (for each Phase) 1. 2. SCORE Newsletters & Webinars on new SCORE processes Webinar overview of various functions to be covered by this phase – Gives CTC overview of tasks and processes covered – Presented twice, once am, once pm with Q & A – Recorded for later playback 3. Pre-recorded webcasts detailing major volunteer tasks – Available to all volunteers, directed by CTC – Can not be modified by CTC 4. Scripted Power. Point presentations for each process – Available to all volunteers, directed by CTC – Can be viewed online or downloaded and distributed – Can be customized by CTC for groups or individuals Chapter Training Kickoff

Training Phases & Schedule • Dates when training materials available to CTC – Kicked off by interactive webinars for CTCs – Approximately 2 weeks between phases for CTCs to train Chapter members • Pilot Phase (week of 3/14/11) – Constant Contact / Event Management • Phase 1 (week of 4/4/11) – Critical volunteer processes, primarily client related • Phase 2 (week of 4/18/11) – Administrative & management functions • Phase 3 (week of 5/2/11) – Remaining functions Chapter Training Kickoff

Getting Help • Listserv for CTC and National Training Team trainers-join@ctc. score. org • Eastern U. S. Diane Barbour (dbarb 9214@aol. com) (CT, DC, DE, FL, GA, IN, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WI, WV) • Western U. S. Jeff Hendy (jeffhendy@sbcglobal. net) (AL, AK, AR, AZ, CA, CO, HI, IA, ID, IL, KS, KY, LA, MN, MO, MS, MT, ND, NE, NM, NV, OK, OR, SD, TN, TX, UT, WA, WY) • General Training Email: i. SCORE. Training@SCOREvolunteer. org Chapter Training Kickoff