Chapter Three Project Stakeholders Management Who are the

Chapter Three Project Stakeholders Management

Who are the Stakeholders �Stakeholders are all individuals or groups who have an active stake in the project and can potentially impact, either positively or negatively, its development.

Who are the Stakeholders �Project manager �Customer �Performing organization �Sponsor �Team �End User �Society �Citizens

Project Management team and Stakeholders �Identify Stakeholders �Determine their needs and expectations �Manage and influence those expectations

Internal and External Stakeholders �Internal Stakeholders �Top Management �Accountant �Other Functional Managers �Project Team members �External Stakeholders �Clients �Competitors �Suppliers �Environmental, Political, Interveners Group Consumer, and Other

Managing Stakeholders �Assess the environment �Identify the goals of the principal actors �Assess your own capabilities �Define the problem �Develop solutions �Test and refine the solutions

Project Stakeholder Management Cycle Identify Stakeholders Implement Stakeholder management strategy Gather Information on Stakeholders Predict Stakeholder behaviour Identify Stakeholders Mission Identify Stakeholder Strategy Determine Stakeholder Strengths and Weaknesses

Meeting Stakeholders Objectives �Balancing competing demands �Scope, time, cost and quality �Stakeholders’ different needs and expectations �Identified requirements (needs) and unidentified requirements (expectations)

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