Chapter Nine Small Group Communication This multimedia product

Chapter Nine Goals l l Communicate in groups with an understanding of the unique

Small Group Characteristics l l Collection of individuals Connected by a common purpose Are

Teams l l Constructed for a specific task Members have clearly defined roles Goal

Virtual Groups and Teams l l l Groups and teams among members who are

Small Group Stages l l l Opening Feedforward Business Feedback Closing Emphasis shifts from

Small Group Formats Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Small Group Apprehension l l Small group apprehension varies depending on the nature of

Small Group Culture l Group norms – – l Rules or standards identifying which

Brainstorming Groups l Two stages: brainstorming period and evaluation period Copyright © 2014, 2011,

Brainstorming Groups cont… l l l Rules No evaluations in brainstorming phase Quantity, not

Information-Sharing Groups l l Educational/Learning Groups: Acquire new skills and knowledge Focus Groups: In-depth

Personal Growth Groups l l The Encounter Group The Assertiveness Training Group The Consciousness-Raising

Problem-Solving Groups l l l Meet to solve particular problems or make a decision

John Dewey’s Problem. Solving Sequence Copyright © 2014, 2011, 2008 Pearson Education, Inc. All

John Dewey’s Problem-Solving Sequence 1. 2. 3. 4. 5. Define and analyze the problem

Putting Solutions to the Test l l Poll affected persons Analyze early results If

Problem Solving at Work l l l Nominal Group Technique – Limited discussion, secret

End Show Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

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Chapter Nine: Small Group Communication This multimedia product and its contents are protected under copyright law. The following are prohibited by law: - any public performance or display, including transmission of any image over a network; - preparation of any derivative work, including the extraction, in whole or in part, of any images; - any rental, lease, or lending of the program. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Chapter Nine Goals l l Communicate in groups with an understanding of the unique nature of the small group Brainstorm more creatively and effectively Learn and teach in groups more effectively Engage in problem solving groups more effectively Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Small Group Characteristics l l Collection of individuals Connected by a common purpose Are interdependent Have organizing rules and perceive themselves as a group Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Virtual Groups and Teams l l l Groups and teams among members who are geographically separated Social networking sites Perform business tasks – – – Finding jobs Solving organizational problems Working at home Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Small Group Apprehension l l Small group apprehension varies depending on the nature of the group How apprehensive are you in group discussions? Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Small Group Culture l Group norms – – l Rules or standards identifying which behaviors are considered appropriate Sometime explicitly stated and sometimes unwritten High- and low-context cultures – – High context: much of the information is communicated in the context Low context: information is much more explict Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Brainstorming Groups cont… l l l Rules No evaluations in brainstorming phase Quantity, not quality, is goal Combinations and extensions of ideas are encouraged Freewheeling thought is desired After a set period of brainstorming time, ideas are then evaluated according to relevance, workability Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Information-Sharing Groups l l Educational/Learning Groups: Acquire new skills and knowledge Focus Groups: In-depth interviewing with a small population of people Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Personal Growth Groups l l The Encounter Group The Assertiveness Training Group The Consciousness-Raising Group The Intervention Group Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Problem-Solving Groups l l l Meet to solve particular problems or make a decision about some issue Members must possess knowledge about the problem Members must adhere to a set of procedural rules Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

John Dewey’s Problem-Solving Sequence 1. 2. 3. 4. 5. Define and analyze the problem Establish criteria for evaluating solutions Identify possible solutions Evaluate solutions Select best solution – – – 6. Authority Majority Consensus Test selected solutions Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Putting Solutions to the Test l l Poll affected persons Analyze early results If effective, maintain the course If ineffective, return to problem solving process Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

Problem Solving at Work l l l Nominal Group Technique – Limited discussion, secret ballot Delphi Method – Experts repeatedly answer questionnaires Quality Circles – Utilizing workers to investigate and improve organizational functions of environment, procedures Copyright © 2014, 2011, 2008 Pearson Education, Inc. All rights reserved.