Chapter Nine Information Technology and ECommerce Mc GrawHillIrwin

Chapter Nine Information Technology and E-Commerce Mc. Graw-Hill/Irwin Introduction to Business © 2007 The Mc. Graw-Hill Companies, Inc. , All Rights Reserved.

Learning Objectives 1. Distinguish between data, information, and knowledge and identify the characteristics of useful information. 2. Explain the relationship between IT, competitive advantage, and profitability. 3. Discuss five major IT applications used by companies today to build competitive advantage. 4. Identify the major hardware and software components of IT and E-Commerce and describe how they have evolved over time. 9 -3

Information Technology and Profitability • Information • Knowledge • Learning • Information technology • Organizational learning 9 -4

Information Technology and Profitability • Useful Information and Knowledge • Gaining a Competitive Advantage with IT 9 -5

Useful Information and Knowledge • Complete • Accurate and reliable • Relevant • Timely 9 -6

Useful Information and Knowledge • Information overload • Real-time information 9 -7

Gaining a Competitive Advantage with IT • Superior productivity • Superior quality • Superior innovation • Superior customer responsiveness 9 -8

Major Information Technology Applications • Chief information officer 9 -9

Major Information Technology Applications • Transaction processing systems • Knowledge management systems • Expert systems and artificial intelligence • Enterprise resource planning systems • E-commerce systems 9 - 10

Knowledge Management Systems • Best practices • IT consultants 9 - 11

Expert Systems and Artificial Intelligence • Expert systems • Artificial intelligence 9 - 12

Enterprise Resource Planning Systems • Enterprise resource planning systems • ERP and the Value Chain 9 - 13

E-commerce Systems • E-commerce • B 2 B marketplace • Intranet 9 - 14

Hardware Components of IT and E-Commerce • Legacy systems • Mainframe computers • Microprocessors and personal computers • Network computers: servers and clients • The world wide web and the Internet • Wired and wireless broadband technology 9 - 15

The World Wide Web and the Internet • Router • Ethernet 9 - 16

Wired and wireless broadband technology • Broadband technology • Wi-Fi 9 - 17

Software Components of Information Technology • PC software • Networking software • Computer security software • Wireless hand-held software • IT and business occupation 9 - 18

Software Components of Information Technology • Best-of-breed solution 9 - 19

PC Software • Industry standard 9 - 20

Computer Security Software • Firewall • Hackers • Computer virus 9 - 21