Chapter Interpersonal Relationship Skills Interpersonal Relationships Are Important
- Slides: 19
Chapter Interpersonal Relationship Skills
Interpersonal Relationships Are Important l Family members, friends, co-workers l Range from intimate to casual l Communication is a key element to ensure interpersonal satisfaction.
Supportive and Defensive Relationships l Description (Supportive) – Messages to explain feelings, reactions and needs – Ex. “I need to take a break. ” l Evaluation (Defensive) – Messages that judge, blame or criticize – Ex. “You gave me unclear directions. ”
Supportive and Defensive Relationships l Problem orientation (Supportive) – Point of view you share that says “we” have a problem and “we” can find a solution. l Control (Defensive) – Conflict situation where you expect the other person to change – Does not result in a win-win outcome
Supportive and Defensive Relationships l Spontaneity (Supportive) – Genuine, natural way of communicating with honesty and openness l Strategy (Defensive) – Involves manipulation, tricks or a planned script rather than free-flowing, open communication
Supportive and Defensive Relationships l Empathy (Supportive) – Communicates respect, understanding and acceptance – Consider “If I were you, how would I feel? ” l Neutrality (Defensive) – Expresses a lack of concern with a detached, impersonal tone – Can result from a lack of first-hand experience or selfcenteredness
Supportive and Defensive Relationships l Equality (Supportive) – Sense of value and mutual respect regardless of power, status or position – You perceive worth regardless of differences that may exist l Superiority (Defensive) – Involves looking down on others, creating feelings of inadequacy, fault or failure
Supportive and Defensive Relationships l Provisionalism (Supportive) – Refers to an open-minded view of new ideas, trying new behaviors and seeking new solutions – Made possible by creative solutions to problems l Certainty (Defensive) – Characterized by a closed-minded, know-it-all view of the world with no need for changes
Be Assertive l Assertive – Stating what you think, feel, want or need in a way that is direct, honest and respectful of others – Builds trust, helps prevent conflicts, gets needs met – Most conducive to a supportive style of communication l Aggressive – Stating thoughts, feelings, wants or needs directly and honestly but disrespectfully – Can prevent conflict by fostering avoidance – Type A v. Type B
Be Assertive l Non-Assertive – Respecting others while stating your thoughts, feelings, wants or needs indirectly or not at all – Avoid conflict, easy to please, cooperative team players – Can’t get needs met, may feel resentful
Four-Part Assertion Messages l Behavior Descriptions – Factual description of the behavior causing the problem – Observation’s of another’s action in specific and observable terms – Receiver knows precisely what behavior you are reacting to – Also describe positive behavior
Four-Part Assertion Messages l Behavior Descriptions should: – Report only behaviors you can observe with your senses – Exclude evaluation of the behavior or what you believe may be the motives that prompted the behavior – Be specific and tentative rather than general and absolute
Four-Part Assertion Messages l Problems with Behavior Descriptions – Using general, “fuzzy termed” statements – Presenting inferences about other’s motives, feelings, etc. – Including character assassinations, profanity, etc. – Using absolute terms such as “never, ” “always” – Extending the description to include more than one act
Four-Part Assertion Messages l Feeling Messages – Statement of your feelings in response to the behavior – Contain “I” statements to claim ownership of and responsibility for the feelings you express – Identify precise feeling you’re experiencing
Four-Part Assertion Messages l Problems with Feeling Messages – – – – Misplaced ownership when using “you, ” “it, ” “they” for “I” Using “feel” when you really mean “think” Tell how you don’t feel Give a forecast of your future feelings Start with “I feel like” or “I feel that” Using trite expressions, such as “I’m sorry” Combining skillful feelings messages with unskillful messages
Four-Part Assertion Messages l Consequence Statements – Identification of the tangible consequences you are experiencing as a result of the behavior l Time l Money l Work l Possessions l Effectiveness l Health and Safety
Four-Part Assertion Messages l Consequence Statements – Will answer the question “why? ” – “because I have to pay a higher bill I can’t afford. ” – “because it will take me more time. ” – “because I wasn’t able to concentrate. ”
Four-Part Assertion Messages l Request Statements – Statement of request as a possible solution to the problem – Polite statements that directly and specifically ask someone to modify his or her behavior – Goal is to get your needs met and maintain the relationship
Four-Part Assertion Messages l Request Statements – Should be direct – what you need, want – Must be specific – Must allow for a freedom of response
- Mikael ferm
- Interpersonal and intrapersonal skills examples
- Chapter 6 skills for healthy relationships
- Define the relationship ch 6
- 10 interpersonal skills
- Chapter 10 interpersonal skills
- Define interpersonal communication
- Example of a news story
- Inverted pyramid in news writing
- Least important to most important
- Characteristics of interpersonal
- Principle of interpersonal communication
- Interpersonal relationship stages
- Interpersonal relationship
- Hildegard peplau
- Interpersonal skills wiki
- Interpersonal vs intrapersonal
- Speaking skills ppt
- Mastering team skills and interpersonal communication
- Basic interpersonal communication skills