Chapter 9 RESOLVING CONFLICT PREVENTING VIOLENCE Conflicts can
- Slides: 28
Chapter 9 RESOLVING CONFLICT & PREVENTING VIOLENCE
Conflicts can be resolved through
Responding to Conflict There are various ways to deal with a conflict. •
Responding to Conflict Walk away from a conflict:
Responding to Conflict • In many cases, • Sooner or later, you will need to practice conflict resolution,
Compromise • •
Compromise • Compromise can help you resolve simple conflicts,
Effective Negotiation involves •
Effective Negotiation • •
Effective Negotiation The negotiation process involves Negotiation •
The Negotiation Process 1. 2. 3.
The Negotiation Process 4. 5. 6. 7.
Preparing for Negotiation • • •
Tips for Successful Negotiation Stay calm. • • Keep an open mind. • • Be willing to take responsibility for your role in the conflict. •
The Mediation Process Bringing in a neutral third party to •
The Mediation Process Mediation can
The Mediation Process The word mediation literally means “being in the middle. ” Mediation •
The Mediation Process • Formal mediation involves • Informal mediation
The Mediation Process Three Basic Principles of Effective Mediation • Confidentiality •
The Mediation Process • The mediator must always • The mediation session
The Mediation Process Effective mediation depends on confidentiality. •
The Mediation Process • Effective mediation depends on • Both parties must
Peer Mediation Many schools have started peer mediation programs to help resolve conflicts. Peer mediation •
Peer Mediation The Five Steps of Peer Mediation • • Hearing each side • •
Peer Mediation • Mediation is not an appropriate • Violence and other crimes, for instance,
After You Read Reviewing Facts and Vocabulary 1. List three steps you could take to prepare for a negotiation. 1. 2. 3.
After You Read Reviewing Facts and Vocabulary 2. When might it be necessary to bring in a mediator to settle a conflict?
After You Read Reviewing Facts and Vocabulary 3. Give two examples of ground rules in a peer mediation process.