CHAPTER 9 Communicating with Employees Strategic Management Communication

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CHAPTER 9 Communicating with Employees Strategic Management Communication for Leaders 4 e | Robyn

CHAPTER 9 Communicating with Employees Strategic Management Communication for Leaders 4 e | Robyn Walker Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Interpersonal Communication in the Workplace What is it? Why is it important? What enables

Interpersonal Communication in the Workplace What is it? Why is it important? What enables it? Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2

Interpersonal Style Avoidance Assertivene ss Aggressiveness Copyright © 2019 Wessex Press, Inc. All Rights

Interpersonal Style Avoidance Assertivene ss Aggressiveness Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 3

How Can I Be More Assertive? 1. Describe how you view the situation. •

How Can I Be More Assertive? 1. Describe how you view the situation. • Example: I noticed that you didn’t clock in on time three days this week. 2. Disclose your feelings. • Example: I’m concerned that this may become a pattern. 3. Identify the effects. • Example: When you are late, it disrupts the work flow in assembly. 4. Be silent and wait for a response. • Make sure that your nonverbal cues are in alignment with your message. Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 4

Nonverbal Communication Paralanguage Bodily Movement and Facial Expression Bodily Appearance Space Time Touching Clothing

Nonverbal Communication Paralanguage Bodily Movement and Facial Expression Bodily Appearance Space Time Touching Clothing and Other Artifacts Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 5

Effective Listening Styles • Level One • Level Two • Level Three Listening Types

Effective Listening Styles • Level One • Level Two • Level Three Listening Types • Active • Empathetic • Critical Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 6

Effective Listening § Verbal Tactics Ask Questions Avoid Silence Don’t Dominate Common Interests Descriptive

Effective Listening § Verbal Tactics Ask Questions Avoid Silence Don’t Dominate Common Interests Descriptive Responses Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 7

Effective Listening § Nonverbal Tactics Responsive Gestures Lean Forward Alert But Relaxed Open Body

Effective Listening § Nonverbal Tactics Responsive Gestures Lean Forward Alert But Relaxed Open Body Position Involved Facial Expressions Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 8

Meeting Management § Types of Meetings Informative Performance Decision. Making Copyright © 2019 Wessex

Meeting Management § Types of Meetings Informative Performance Decision. Making Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 9

Meeting Management § Steps in Meeting Management Planning the meeting Conducting the meeting Following

Meeting Management § Steps in Meeting Management Planning the meeting Conducting the meeting Following up after the meeting Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 10

Motivating Employees Goals Drives Needs Copyright © 2019 Wessex Press, Inc. All Rights Reserved.

Motivating Employees Goals Drives Needs Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 11

Motivation Through Networks Central Connectors Peripheral Specialists Boundary Spanners Information Brokers Copyright © 2019

Motivation Through Networks Central Connectors Peripheral Specialists Boundary Spanners Information Brokers Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 12

Communicating Change Threat to Roles Disruption of Social Relationships Economic Loss Resistance Develop Tactics

Communicating Change Threat to Roles Disruption of Social Relationships Economic Loss Resistance Develop Tactics for Implementation Analyze the Context Design a Communication Strategy Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 13

Leading Change Leadership Delivery Culture Articulate and Work the Plan Be Honest and Open

Leading Change Leadership Delivery Culture Articulate and Work the Plan Be Honest and Open Provide Incentives Be a Team Player Cut to the Chase Overcome Resistance Face Bad News Head On Adapt Your Message Accept Change as the Norm Copyright © 2019 Wessex Press, Inc. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 14