Chapter 9 Communicating in Groups and Teams Group
- Slides: 15
Chapter 9 Communicating in Groups and Teams
Group or Team? The mindless to mindful team/group continuum presents four categories of teams/groups: • • Group of Individuals Group in Name Only Collaborative Group Team
Continuum
Strategies for Organizing Teams Successful teams do the following: • Develop effective leadership strategies • Outline strategies for team participation locally and globally • Develop criteria for the selection of team members • Practice adaptive communication skills, such as behavioral flexibility • Create collaboratively stated goals and objectives for group work
Developing Effective Leadership A successful leader is one who manages the communication within the team and ensures the following: • • Choose team members Clarify individual and team goals Facilitate communication Build consensus Seek and provide information Make assignments Evaluate, summarize, and report Celebrate success Leadership: key to developing synergy in team communication
Synergy and Jamming Synergy • the stage on the conscious communication continuum where people are truly collaborating (working together) Jamming • engaging in a spontaneous, energetic group session • the positive energies that emerge from total group coordination when every individual has a role to play in the team and a chance to demonstrate skills
Participating in Teams Questions to ask oneself: • What does the team expect from me? • How can I best serve the team? • Do I have any promises or commitments to the team I haven’t fulfilled? • Is there any reason I cannot succeed? • What information do I need? • Is there any way that I can help other members of the team?
Participating in Teams Strategies to be an effective team member: • • be fully committed to the team prepare for dialogue listen carefully, without interruption provide verbal and nonverbal feedback ask relevant questions be adaptive participate in team rites, rituals, and traditions stay on task
Adaptive Skills Adaptive skills refer to the ability of team members to adapt their behavior to the needs and expectations of others. Behavioral flexibility includes: • developing a repertoire of self-presentations • being an example of collaborative communication • accepting the legitimacy and honesty of others’ self- perceptions
CCCD and Teams Choose • Clearly defined goals • Commonly perceived strategies Create • Agendas • Visioning sessions Coordinate • Problem solving process • Creativity and constraints Deliver • Five ways of delivering teamwork
Step 1: Choose Team experiences improve when the members choose productive strategies for organizing team activities. develop effective leadership strategies outline strategies for team participation locally and globally develop criteria for the selection of team members practice adaptive communication skills, such as behavioral flexibility • create collaboratively stated goals and objectives for group work • •
Step 2: Create Agendas • Functional document used to organize meetings and share information. • Agendas should include: date time place of the meeting speakers and their topics Vision statement • the overall, far reaching idea of what a team or organization should accomplish. • The vision statement should include the values that will lead the team.
Step 3: Coordinate Cross-team problem solving is most effective when teams balance creativity and constraints. Creativity • the result of giving people the freedom to explore alternatives beyond the traditional ways of doing things. Constraints • the restrictions or limits (resources, time, or money) which can hinder problem solving.
Scientific Problem Solving 1. 2. 3. 4. 5. 6. 7. 8. Understanding the charge Phrasing the question Fact-finding Establishing criteria for a solution Generating alternative solutions Testing each alternative solution against the criteria Formulating a solution Presenting the solution
Step 4: Deliver Five ways teamwork can be delivered: • • • Memos and reports Staff briefings and weekly sessions Planning and problem-solving meetings Virtual meetings Conferences, workshops, and seminars
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