Chapter 9 Communicating in Groups and Teams Group

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Chapter 9 Communicating in Groups and Teams

Chapter 9 Communicating in Groups and Teams

Group or Team? The mindless to mindful team/group continuum presents four categories of teams/groups:

Group or Team? The mindless to mindful team/group continuum presents four categories of teams/groups: • • Group of Individuals Group in Name Only Collaborative Group Team

Continuum

Continuum

Strategies for Organizing Teams Successful teams do the following: • Develop effective leadership strategies

Strategies for Organizing Teams Successful teams do the following: • Develop effective leadership strategies • Outline strategies for team participation locally and globally • Develop criteria for the selection of team members • Practice adaptive communication skills, such as behavioral flexibility • Create collaboratively stated goals and objectives for group work

Developing Effective Leadership A successful leader is one who manages the communication within the

Developing Effective Leadership A successful leader is one who manages the communication within the team and ensures the following: • • Choose team members Clarify individual and team goals Facilitate communication Build consensus Seek and provide information Make assignments Evaluate, summarize, and report Celebrate success Leadership: key to developing synergy in team communication

Synergy and Jamming Synergy • the stage on the conscious communication continuum where people

Synergy and Jamming Synergy • the stage on the conscious communication continuum where people are truly collaborating (working together) Jamming • engaging in a spontaneous, energetic group session • the positive energies that emerge from total group coordination when every individual has a role to play in the team and a chance to demonstrate skills

Participating in Teams Questions to ask oneself: • What does the team expect from

Participating in Teams Questions to ask oneself: • What does the team expect from me? • How can I best serve the team? • Do I have any promises or commitments to the team I haven’t fulfilled? • Is there any reason I cannot succeed? • What information do I need? • Is there any way that I can help other members of the team?

Participating in Teams Strategies to be an effective team member: • • be fully

Participating in Teams Strategies to be an effective team member: • • be fully committed to the team prepare for dialogue listen carefully, without interruption provide verbal and nonverbal feedback ask relevant questions be adaptive participate in team rites, rituals, and traditions stay on task

Adaptive Skills Adaptive skills refer to the ability of team members to adapt their

Adaptive Skills Adaptive skills refer to the ability of team members to adapt their behavior to the needs and expectations of others. Behavioral flexibility includes: • developing a repertoire of self-presentations • being an example of collaborative communication • accepting the legitimacy and honesty of others’ self- perceptions

CCCD and Teams Choose • Clearly defined goals • Commonly perceived strategies Create •

CCCD and Teams Choose • Clearly defined goals • Commonly perceived strategies Create • Agendas • Visioning sessions Coordinate • Problem solving process • Creativity and constraints Deliver • Five ways of delivering teamwork

Step 1: Choose Team experiences improve when the members choose productive strategies for organizing

Step 1: Choose Team experiences improve when the members choose productive strategies for organizing team activities. develop effective leadership strategies outline strategies for team participation locally and globally develop criteria for the selection of team members practice adaptive communication skills, such as behavioral flexibility • create collaboratively stated goals and objectives for group work • •

Step 2: Create Agendas • Functional document used to organize meetings and share information.

Step 2: Create Agendas • Functional document used to organize meetings and share information. • Agendas should include: date time place of the meeting speakers and their topics Vision statement • the overall, far reaching idea of what a team or organization should accomplish. • The vision statement should include the values that will lead the team.

Step 3: Coordinate Cross-team problem solving is most effective when teams balance creativity and

Step 3: Coordinate Cross-team problem solving is most effective when teams balance creativity and constraints. Creativity • the result of giving people the freedom to explore alternatives beyond the traditional ways of doing things. Constraints • the restrictions or limits (resources, time, or money) which can hinder problem solving.

Scientific Problem Solving 1. 2. 3. 4. 5. 6. 7. 8. Understanding the charge

Scientific Problem Solving 1. 2. 3. 4. 5. 6. 7. 8. Understanding the charge Phrasing the question Fact-finding Establishing criteria for a solution Generating alternative solutions Testing each alternative solution against the criteria Formulating a solution Presenting the solution

Step 4: Deliver Five ways teamwork can be delivered: • • • Memos and

Step 4: Deliver Five ways teamwork can be delivered: • • • Memos and reports Staff briefings and weekly sessions Planning and problem-solving meetings Virtual meetings Conferences, workshops, and seminars