Chapter 8 Writing Negative Messages Copyright 2014 Pearson

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Chapter 8 Writing Negative Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Chapter 8 Writing Negative Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -1

Learning Objectives After studying this chapter, you will be able to Apply the three-step

Learning Objectives After studying this chapter, you will be able to Apply the three-step writing process to negative messages Explain how to use the direct approach effectively when conveying negative news Explain how to use the indirect approach effectively when conveying negative news and explain how to avoid ethical problems when using this approach Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -2

Learning Objectives After studying this chapter, you will be able to Describe successful strategies

Learning Objectives After studying this chapter, you will be able to Describe successful strategies for sending negative messages on routine business matters Describe successful strategies for sending negative employment-related messages List the important points to consider when conveying negative organizational news Describe an effective strategy for responding to negative information in a social media environment Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -3

Using the Three-Step Writing Process for Negative Messages Copyright © 2014 Pearson Education, Inc.

Using the Three-Step Writing Process for Negative Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -4

Planning Negative Message Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8

Planning Negative Message Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -5

Writing Negative Message Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8

Writing Negative Message Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -6

Completing Negative Message Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8

Completing Negative Message Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -7

Using the Direct Approach for Negative Messages Copyright © 2014 Pearson Education, Inc. publishing

Using the Direct Approach for Negative Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -8

Opening with a Clear Statement of the Bad News Copyright © 2014 Pearson Education,

Opening with a Clear Statement of the Bad News Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -9

Providing Reasons and Additional Information Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Providing Reasons and Additional Information Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -10

Closing on a Respectful Note Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Closing on a Respectful Note Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -11

Using the Indirect Approach for Negative Messages Copyright © 2014 Pearson Education, Inc. publishing

Using the Indirect Approach for Negative Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -12

Opening with a Buffer Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

Opening with a Buffer Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -13

Providing Reasons and Additional Information Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Providing Reasons and Additional Information Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -14

Continuing with a Clear Statement of the Bad News Copyright © 2014 Pearson Education,

Continuing with a Clear Statement of the Bad News Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -15

Closing on a Respectful Note Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Closing on a Respectful Note Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -16

Sending Negative Messages on Routine Business Matters Copyright © 2014 Pearson Education, Inc. publishing

Sending Negative Messages on Routine Business Matters Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -17

Making Negative Announcements on Routine Business Matters Copyright © 2014 Pearson Education, Inc. publishing

Making Negative Announcements on Routine Business Matters Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -18

Rejecting Suggestions and Proposals Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

Rejecting Suggestions and Proposals Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -19

Refusing Routine Requests Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8

Refusing Routine Requests Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -20

Handling Bad News About Transactions Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Handling Bad News About Transactions Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -21

Refusing Claims and Requests for Adjustment Copyright © 2014 Pearson Education, Inc. publishing as

Refusing Claims and Requests for Adjustment Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -22

Sending Negative Employment Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

Sending Negative Employment Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -23

Refusing Requests for Recommendation Letters Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Refusing Requests for Recommendation Letters Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -24

Refusing Social Networking Recommendation Requests Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Refusing Social Networking Recommendation Requests Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -25

Rejecting Job Applicants Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8

Rejecting Job Applicants Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -26

Giving Negative Performance Reviews Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

Giving Negative Performance Reviews Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -27

Terminating Employment Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -28

Terminating Employment Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -28

Sending Negative Organizational News Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

Sending Negative Organizational News Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -29

Responding to Negative Information in a Social Media Environment Copyright © 2014 Pearson Education,

Responding to Negative Information in a Social Media Environment Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -30

Learning Objectives: Check Your Progress Copyright © 2014 Pearson Education, Inc. publishing as Prentice

Learning Objectives: Check Your Progress Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -31

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -32

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8 -32