Chapter 8 Strategy Formulation and Implementation 2018 by

Chapter 8 Strategy Formulation and Implementation © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Learning Objectives • Discuss the meaning, needs, benefits, and approaches of the strategic planning process for today’s MNCs • Understand the tension between pressures for global integration and national responsiveness and the four basic options for international strategies © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Learning Objectives (continued 1) • Identify the basic steps in strategic planning, including environmental scanning, internal resource analysis of the MNC’s strengths and weaknesses, and goal formulation • Describe how an MNC implements the strategic plan, such as how it chooses a site for overseas operations © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Learning Objectives (continued 2) • Review the three major functions of marketing, production, and finance that are used in implementing a strategic plan • Explain specialized strategies appropriate for emerging markets and international new ventures © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Pharmerging Markets • Emerging markets hold tremendous growth potential for the pharmaceutical industry – Reason for disproportionate sales growth • Companies will have to increasingly depend on consumers in developing economies to continue to maintain growth – Expanding into emerging markets is accompanied by difficult growing pains © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Indian Drug Markets • Are uniquely positioned for manufacturing • Offer attractive labor costs and skilled workforce • Face issues related to protection of intellectual property, quality and safety, and pricing and profit margin © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Strategic Management • Process of: – Determining an organization’s basic mission and long-term objectives – Implementing a plan of action for pursuing the mission and attaining the objectives • Required to keep track of firms' increasingly diversified operations in a continuously changing international environment © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Strategic Planning • Helps an MNC coordinate and monitor its farflung operations and deal with: – Political risk – Competition – Currency instability • Evidence for effectiveness of planning is mixed – Planning does not always result in higher profitability – Specifics will dictate the success of the process © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Approaches to Formulating and Implementing Strategy Focusing on the economic imperative Addressing the political imperative Emphasizing the quality imperative Implementing an administrative coordination © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Economic Imperative • Worldwide strategy based on: – Cost leadership – Differentiation – Segmentation • MNCs sell products for which a large portion of value is added in upstream activities of industry’s value chain © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Economic Imperative (continued) – Much of a product’s value is created through research and development, manufacturing, and distribution • Used when a product is regarded as a generic good and does not have to be sold based on name brand or support service • Global sourcing - Useful in formulating and implementing strategy © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Political Imperative • Strategy formulation and implementation utilizing strategies that are country-responsive and designed to protect local market niches • MNCs sell products for which a large portion of value is added in downstream activities of value chain – Success of product/service depends on marketing, sales, and service – Country-centered/multi-domestic strategy is used © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Quality Imperative • Takes two interdependent paths – Change in attitudes and raising of expectations for service quality – Implementation of management practices designed to make quality improvement an ongoing process • Total quality management (TQM) © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Forms of TQM • Cross-train personnel to do jobs of all members in work group • Process reengineering designed to help identify and eliminate redundant tasks and wasteful effort • Reward system designed to reinforce quality performance © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

TQM Summarized • Quality - Operationalized by meeting or exceeding customer expectations • Quality strategy - Formulated at top management level and diffused throughout the organization • TQM techniques - Traditional inspection and statistical quality control and cutting-edge human resource management techniques © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Administrative Coordination • MNC makes strategic decisions based on merits of the individual situation – Does not use a predetermined economic or political strategy • Used when rapid, flexible decision making is needed to close the sale • Least common approach to formulation and implementation of strategy © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Global Integration versus National Responsiveness • Global integration – Production and distribution of products and services of a homogenous type and quality on a worldwide basis • National responsiveness: Need to: – Understand different consumer tastes in segmented regional markets – Respond to different national standards and regulations imposed by autonomous governments and agencies © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Basic International Strategies • International strategy: Mixed strategy combining low demand for integration and responsiveness • Multi-domestic strategy: Differentiated strategy emphasizing local adaptation • Global strategy: Integrated strategy based primarily on price competition © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Basic International Strategies (continued) • Transnational strategy: Integrated strategy emphasizing both global integration and local responsiveness • Appropriateness of each strategy depends on pressures for cost reduction and local responsiveness in each country served © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Steps in Formulating Strategy • Scanning the external environment for opportunities and threats • Conducting an internal resource analysis of company strengths and weaknesses • Formulating goals in light of the external scanning and internal analysis © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Environmental Scanning • Provides management with accurate forecasts of trends – Related to external changes in geographic areas where the firm is doing business or considering setting up operations © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Environmental Scanning (continued) • Changes: – Relate to environmental factors that can affect the company – Include the industry or market, technology, regulatory, economic, social, and political aspects • Central to discovering if an MNC can survive in a particular region – Effective only when it is done consistently © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Internal Resource Analysis • Helps firms evaluate their current managerial, technical, material, and financial resources and capabilities – To better assess their strengths and weaknesses • Determines firms' ability to take advantage of international market opportunities • Identifies key success factors (KSF) that will dictate how well a firm is likely to do © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Goal Setting • Precedes the first two steps of environmental scanning and internal analysis • More specific goals for strategic plan come from external scanning and internal analysis • Areas formulation of MNC goals – Profitability, marketing, operations, finance, and human resources • Profitability and marketing goals top the plans and tend to be more externally environmentally responsive © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Strategy Implementation • Process of providing goods and services in accord with a plan of action • Includes: – Consideration of location for implementation – Execution of entry and ownership strategies – Implementation of functional strategies in marketing, production, and finance © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Considerations in Selecting a Country • Advanced industrialized countries that offer large markets for goods and services • Amount of government control and restrictions on foreign investment • Specific benefits offered by host countries – Low tax rates, rent-free land buildings, lowinterest or no-interest loans, subsidized energy and transportation rates, and good infrastructure © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Considerations for Choosing a Specific Locale • Access to markets • Proximity to competitors • Availability of transportation and electric power • Desirability of location for employees coming in from outside • Nature of workforce • Cost of doing business © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Frontier Markets • Unique subset of emerging economies • Less correlated to ups and downs of the global economy • Offer potentially high rewards, but with high risk • Business initiatives require careful strategic considerations – Potential strategy - Joint-venture with a local company with cultural knowledge of the market © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Role of Marketing in Implementation • Strategy implementation must be determined on a country-by-country basis – May be dictated by the overall strategic plan, which is based on market analysis • Marketing strategy involves four Ps – Product – Price – Promotion – Place © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Role of Production in Implementation • Production traditionally has been handled through domestic operations when exporting goods to foreign markets • Recent trends – Consideration of worldwide production – Global coordination of operations – Farming the product out to low-cost sites © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Role of Production Finance in Implementation • Transferring funds or borrowing funds in international money markets is less expensive than relying on local sources • Issues – Reevaluation of currencies – Inherent risk of volatile monetary exchange rates © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Specialized Strategies • Strategies for developing and emerging markets • Strategies for international entrepreneurship and new ventures © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Strategies for Emerging Markets • MNCs are increasingly focusing on emerging economies – Foreign direct investment (FDI) flows into developing countries • Emerging markets present exceptional risks due to political and economic volatility – Corruption – Failure to enforce contracts © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Strategies for Emerging Markets (continued) – Red tape and bureaucratic costs – General uncertainty in legal and political environment • Types – First-mover strategies – Strategies for the base of the pyramid © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

First-Mover Strategies • First-mover or early-entry positioning - Being the first or one of the first to enter a market – Capturing learning effects important for increasing market share – Achieving scale economies that accrue from opportunities for capturing that greater share – Developing alliances with the most attractive local partner © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

First-Mover Strategies (continued) • Privatization supports the competitive effects of first-mover positioning – First movers who succeed in taking over newly privatized state-owned enterprises possess a significant advantage over later entrants © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Strategies for Base of Pyramid (BOP) • Strategy targeting low-income customers in developing countries • BOP forces companies to consider smallerscale strategies • Ideal for incubating new, leapfrog technologies that reduce environmental impacts and increase social benefit • Business models can travel profitably to higher -income markets if successful © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Strategies for Base of Pyramid (BOP) (continued) • Challenging to implement - Companies must: – Offer affordable goods that are highly available in a community that is willing to accept the product – Bring awareness of the product to the general populace © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

International Entrepreneurship • Combination of innovative, proactive, and riskseeking behavior – Crosses national borders and is intended to create value in organizations • Innovative firms tend to grow faster when they internationalize earlier • Venture performance is improved by technological learning gained from international environments © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Born-Global Firms • Firms that engage in significant international activity a short time after being established • Successful born-global firms leverage a distinctive mix of orientations and strategies – Global technological competence – Unique-products development – Quality focus – Leveraging of foreign distributor competencies © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Be the Management Consultant • Given that the country is actively seeking foreign investors and appears to be creating a pro-business atmosphere, what non-oil businesses do you think would be best suited for expanding into Saudi Arabia? – If you were a foreign investor, what concerns would you have about the country? Would you make an investment in the country? © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Review and Discuss 1. Of the four imperatives discussed in this chapter—economic, political, quality, and administration—which would be most important to IBM in its efforts to make inroads in the Pacific Rim market? – Would this emphasis be the same as that in the United States, or would IBM be giving primary attention to one of the other imperatives? Explain © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Review and Discuss (continued 1) 2. Define global integration as used in the context of strategic international management – In what way might globalization be a problem for a successful national organization that is intent on going international? • In your answer, provide an example of the problem © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Review and Discuss (continued 2) 3. Some international management experts contend that globalization and national responsiveness are diametrically opposed forces, and that to accommodate one, a multinational must relax its efforts in the other – In what way is this an accurate statement? In what way is it incomplete or inaccurate? © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Review and Discuss (continue 3) 4. Consider that both a retail chain and a manufacturing company want to expand overseas – What environmental factors would have the most impact on these companies? – What ratio of environmental scanning to internal analysis should each employ? – What key factors of success differentiate the two? © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Review and Discuss (continued 4) 5. Anheuser-Busch is attempting to expand in India, where beer is not widely consumed and liquor dominates the market – What areas should be targeted for strategic goals? – What could be some marketing implications in the Indian market? © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Review and Discuss (continued 5) 6. What particular conditions that MNCs face in emerging markets may require specialized strategies? – What strategies might be most appropriate in response? – How might a company identify opportunities at the “base of the pyramid” (i. e. , low-income markets)? © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Review and Discuss (continued 6) 7. What conditions have allowed some firms to be born global? – What are some examples of born-global companies? © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

Review and Discuss (continued 7) 8. Mercedes changed its U. S. strategy by announcing that it is developing cars for the $30, 000 to $45, 000 price range (as well as its typical upper-end cars) – What might have accounted for this change in strategy? • In your answer, include a discussion of the implications from the standpoints of marketing, production, and finance © 2018 by Mc. Graw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.