Chapter 8 Managing Human Resources and Labor Relations

“Whenever you are asked if you can do a job, tell 'em, ‘Certainly, I

Key Topics • Human resource management • Staffing, developing, and evaluating human resources • Compensation packages • Legal issues in human resources • Changes in the contemporary workplace • Unionization and collective bargaining Copyright © 2005 Prentice Hall, Inc. All rights reserved. 3

Human Resource Management • Attracting, developing, and maintaining an effective workforce—A critical, bottom-line function!

Job Analysis: Systematic Review of Jobs Within a Firm Job Description Responsibilities and working conditions, plus tools, materials and equipment to perform the job Job Specification Skills, abilities, and credentials needed to perform the job Copyright © 2005 Prentice Hall, Inc. All rights reserved. 5

Forecasting Labor Supply • Internal Forecasting: Ø Replacement Charts Ø Skills Inventories • External Forecasting: Ø State Employment Commissions Ø Government Reports Ø College Information Copyright © 2005 Prentice Hall, Inc. All rights reserved. 6

Managing a Projected Shortfall • Hire new employees • Consider hiring temporary workers • Retrain and transfer current employees into understaffed areas • Convince older workers not to retire The creative solution: Develop and install productivity enhancing systems Copyright © 2005 Prentice Hall, Inc. All rights reserved. 7

Recruiting: Attracting Qualified Candidates to Apply for a Job • Internal Recruiting Ø Considering current employees for new positions • External Recruiting Ø Attracting outside candidates to apply for jobs What are the strengths and weaknesses of each approach? Copyright © 2005 Prentice Hall, Inc. All rights reserved. 8

Selecting Human Resources • Application Forms • Tests • Interviews Validity The predictive value

Developing the Workforce • Training Ø On-the-job training Ø Off-the-job training Ø Vestibule training Performance Appraisal Evaluating job performance Copyright © 2005 Prentice Hall, Inc. All rights reserved. 10

Compensation and Benefits • Wages Ø Money paid for time worked • Salary Ø Money paid for accomplishing a specific job Incentive Programs Incentives Money linked specifically to high performance Bonuses Copyright © 2005 Prentice Hall, Inc. All rights reserved. 11

Benefits: Compensation Other Than Wages and Salaries • Optional Benefits Ø Retirement plans Ø Health, life, and disability insurance Ø Vacations and holidays Ø Counseling services • Mandatory Benefits Ø Social security Ø Workers’ compensation Copyright © 2005 Prentice Hall, Inc. All rights reserved. 12

Equal Opportunity: Unfair Discrimination Is Illegal • Equal Opportunity Laws Ø Protect workers from discrimination based on prejudice • Protected Class Ø People with common characteristics as indicated by law • EEOC Ø Federal agency that enforces discrimination-related laws • Affirmative Action Ø Plan to hire and develop members of protected classes Copyright © 2005 Prentice Hall, Inc. All rights reserved. 13

Contemporary Legal Issues in Human Resource Management • Employee safety and health • AIDs in the workplace • Sexual harassment Ø Quid pro quo Ø Hostile work environment • Employment-at-will Copyright © 2005 Prentice Hall, Inc. All rights reserved. 14

Managing Knowledge Workers • Knowledge workers add value because of what they know. Ø Computer Scientists Ø Physical Scientists Ø Engineers Hiring and retaining knowledge workers is a critical HR challenge Copyright © 2005 Prentice Hall, Inc. All rights reserved. 15

Contingent Workers: A Rapidly Growing Trend • Management challenges: Careful Planning Understanding Pros and Cons Assessing True Costs Developing a Management Strategy Copyright © 2005 Prentice Hall, Inc. All rights reserved. 16

Managing Organized Labor • Labor Union Ø People working together to achieve shared jobrelated goals Labor Relations Managing unionized employees Copyright © 2005 Prentice Hall, Inc. All rights reserved. 17

Trends in Organized Labor Union-Management Relations Bargaining Perspectives Future Outlook Copyright © 2005 Prentice

Contract Issues • Compensation • Benefits • Job Security • Other Union Issues •

When Bargaining Fails… • Union Tactics: Ø Strike Ø Picketing Ø Boycott Ø Work

Resolving Disputes Mediation Voluntary Arbitration Compulsory Arbitration Copyright © 2005 Prentice Hall, Inc. All

Chapter Review • Define human resource management • Discuss staffing, developing human resources, and evaluating performance • Describe the role of compensation in attracting and keeping skilled workers • Identify the key legal issues surrounding human resource management Copyright © 2005 Prentice Hall, Inc. All rights reserved. 22

Chapter Review (cont’d) • Discuss important changes in the contemporary workplace • Explain why workers unionize and discuss the collective bargaining process Copyright © 2005 Prentice Hall, Inc. All rights reserved. 23