Chapter 8 Job Redesign and Job Enrichment 1

Chapter 8 Job Redesign and Job Enrichment 1

Learning Objectives Explain what job design is all about. n Describe how job rotation, job enlargement, and job enrichment work. n Describe the five core job dimensions and illustrate selected enrichment principles that help to create these dimensions. n Explain the significance of MPS and job profile charts. n 2

Learning Objectives (contd. ) Discuss five job enrichment principles. n Cite some illustrations of job enrichment in action. n Discuss four current challenges in job design. n 3

Job Redesign Job redesign refers to any work changes that increase work quality or productivity 4

Job Redesign Techniques n In job rotation, the workers moves from one job to another n Job enlargement gives the worker more to do n Job enrichment gives the worker more authority in planning and controlling the work 5

Figure 8. 1 Job Rotation Assemble components A, B, and C Package the unit and send it to the shipping department Assemble components D, E, and F Paint the outer casing and attach the name decal Solder the entire unit and put it into a casing Test the unit to be sure it works 6

Core Job Dimensions … are characteristics that make work more motivational 7

Five Core Job Dimensions 1. 2. 3. 4. 5. Skill variety is the degree to which jobs require a completion of different activities Task identity involves the degree to which a job requires completion of an identifiable piece of work Task significance is the degree to which a job has a substantial impact on others Autonomy is the degree to which a job provides the worker with freedom in carrying it out Feedback is the degree to which the work provides the worker with performance information 8

Motivating Potential Score The motivating potential score measures the presence of core job dimensions 9

Profile Chart of Core Job Dimensions for Three Jobs Figure 8. 2 High Job 3 Job 2 Moderate Job 1 k bac Fe ed y om ton Au g. k si Tas tity ide n sk Ta Sk ill var iety Low 10

Example of the Relationship Between Selected Job Enrichment Principles and Core Job Dimensions Figure 8. 3 JOB ENRICHMENT PRINCIPLES CORE JOB DIMENSIONS Forming natural work units Skill variety Establishing client relation. Task identity Combining tasks Task significance Vertical loading Autonomy Opening feedback channels Feedback 11

Job Enrichment Principles 1) 2) 3) 4) 5) Formation of natural work units Establishment of worker-client relationships Combining of tasks Vertical loading Opening of feedback channels 12

Vertical Loading … closes the gap between the doing and controlling aspects of the job 13

Current Challenges in Job Design üNew workplace designs üThe increasing use of teleworkers üThe challenge in dealing with contract workers üManaging hard-to-keep employees 14

Key Terms in the Chapter n n n n Job design Job rotation Job enlargement Core job dimensions Skill variety Task identity Task significance n n n Autonomy Feedback Motivating potential score Job profile chart Vertical loading 15