Chapter 8 Developing Office Employees Administrative Office Management
- Slides: 31
Chapter 8 Developing Office Employees Administrative Office Management, 8/e by Zane Quible 1 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Benefits of Employee Development Organization Employees Administrative Office Management, 8/e by Zane Quible Employees are more readily able to achieve important organizational goals. They are able to achieve their potential more quickly and easily and with less frustration. 2 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Benefits of Orientation 1. It has a positive impact on employee productivity. 2. Employees make fewer errors. 3. Employees experience greater job satisfaction. 4. It helps employees become more familiar with organizational values, standards, appropriate attitudes, and behavioral patterns. 5. It helps employees feel more “at home. ” 6. It enhances their understanding of the nature of their job duties. Administrative Office Management, 8/e by Zane Quible 3 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Items Often Included in Orientation Kits 1. 2. 3. 4. 5. 6. 7. Organization chart. Map of the premises (in large organizations). Copy of employee handbook. Copy of the union contract (if unionized). List of fringe benefits. Copy of insurance plans. Copy of performance appraisal form and outline of appraisal procedures. 8. Copy of emergency and evacuation procedures. 9. List of names and telephone numbers of key organizational employees and units. Administrative Office Management, 8/e by Zane Quible 4 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Steps in Developing Training Programs 1. 2. 3. 4. Determine need for training program. Define objectives of training program. Determine type of training program. Determine appropriate training techniques. 5. Provide training experiences. 6. Conduct follow-up studies. Administrative Office Management, 8/e by Zane Quible 5 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Types of Training Programs (1 of 3) Basic Knowledge Experiences are designed to help new employees qualify for the position for which they have been hired. Experiences may be considered as remedial. Administrative Office Management, 8/e by Zane Quible 6 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Types of Training Programs (2 of 3) Job Exposure Experiences provided employees, often new ones, with training that supplements what they already know about their positions. Experiences are designed to help employees perform certain activities or tasks. Administrative Office Management, 8/e by Zane Quible 7 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Types of Training Programs (3 of 3) Refresher Experiences are designed to help employees maintain a desirable level of effectiveness in performing their jobs. Experiences are sometimes used to help employees upgrade themselves. Administrative Office Management, 8/e by Zane Quible 8 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Information Distribution Techniques (1 of 7) Lecture Method Allows the presentation of a large amount of information to a number of people in a short time. Does not allow for individual Differences. Administrative Office Management, 8/e by Zane Quible 9 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Information Distribution Techniques (2 of 7) Conference Method Administrative Office Management, 8/e by Zane Quible Trains employees in small groups headed by the conference leader. Learner plays an active role in the process. Is considered to consume a considerable amount of time before results are apparent. 10 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Information Distribution Techniques (3 of 7) Programmed Instruction Administrative Office Management, 8/e by Zane Quible Presents material to learner in two formats: textbook or teaching machine. Provides immediate knowledge of results. Is costly to develop. 11 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Information Distribution Techniques (4 of 7) Closed-Circuit Television Enables an organization to develop its own videotapes of various procedures, processes or methods. Facilitates providing a close-up view of the process being taught. Administrative Office Management, 8/e by Zane Quible 12 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Information Distribution Techniques (5 of 7) Slide Presentations Administrative Office Management, 8/e by Zane Quible Uses slide presentations in the training process. 13 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Information Distribution Techniques (6 of 7) Distance Learning Administrative Office Management, 8/e by Zane Quible Is a new training technique. Delivers the instructional process to the trainee’s site rather than requiring the trainee to go to the site where the training originates. Works well with distributed employees. 14 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Information Distribution Techniques (7 of 7) College-Level Refresher Courses Administrative Office Management, 8/e by Zane Quible Involves using college/ university courses to train employees. 15 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (1 of 10) Role Playing Administrative Office Management, 8/e by Zane Quible Trainees assume the role of someone in an existing environment. 16 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (2 of 10) Case Method Administrative Office Management, 8/e by Zane Quible Trainees are given a description of organizational conditions involving either a hypothetical situation or a real situation. 17 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (3 of 10) Incident Method Administrative Office Management, 8/e by Zane Quible Trainees are given a few details about a given situation; they continue to ask questions of the trainer until they have sufficient information to make an informed decision. 18 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (4 of 10) Business Games Administrative Office Management, 8/e by Zane Quible Trainees use realistic games in learning about the concept being taught. Are an effective technique in helping employees acquire an understanding of the various interrelationships within the organization. 19 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (5 of 10) In-Basket Focuses on decision making and problem solving. Trainee determines the priority of each situation and devises a solution to each problem. Administrative Office Management, 8/e by Zane Quible 20 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (6 of 10) Computer-Assisted Instruction Is a training process that involves the use of the computer. Often resembles, as a process, the programmed instruction technique. Administrative Office Management, 8/e by Zane Quible 21 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (7 of 10) Audio-Cassette Training Involves the use of audio cassettes in training employees. Trainees are able to listen to the cassette as many times as they need to to achieve mastery. Administrative Office Management, 8/e by Zane Quible 22 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (8 of 10) Video Training Administrative Office Management, 8/e by Zane Quible Uses one of the new media (tapes, lasers, video disks, etc. ) in presenting the training with the training experiences. 23 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (9 of 10) Interactive Video Is a new training technique. Trainee carries on a dialogue with a computer. Results in a fast learning process. Administrative Office Management, 8/e by Zane Quible 24 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Simulation Techniques (10 of 10) Virtual Reality Trainees view television monitor or computer screen closely resembling reality. Lends itself well to tasks that require practice and redundancy. Administrative Office Management, 8/e by Zane Quible 25 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
On-the-Job Techniques (1 of 5) Employer. Employee Cooperative Training Administrative Office Management, 8/e by Zane Quible Combines in-classroom instruction with on-the-job instruction. 26 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
On-the-Job Techniques (2 of 5) On-the Job Coaching Administrative Office Management, 8/e by Zane Quible Trainee’s supervisor becomes the trainer. 27 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
On-the-Job Techniques (3 of 5) Job Rotation Administrative Office Management, 8/e by Zane Quible Trainees learn new job processes by rotating through a variety of positions. 28 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
On-the-Job Techniques (4 of 5) Job-instruction Training Involves providing trainees with a series of training experiences about various aspects of their job tasks. Materials are developed around the various sequential steps comprising a job. Administrative Office Management, 8/e by Zane Quible 29 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
On-the-Job Techniques (5 of 5) Job-in-Time Training Administrative Office Management, 8/e by Zane Quible Provides employees with training experiences as they need them to perform their job tasks. 30 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Special-Purpose Training Involves providing trainees with information about a variety of areas, including diversity, AIDS, teamwork, etc. Administrative Office Management, 8/e by Zane Quible 31 © 2005 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Chapter 8 training and developing employees
Chapter 8 training and development
Socializing orienting and developing employees
Developing employees for future success
Scientific management and administrative management
Office equipment
Washington administrative office of the courts
Supervising office employees
Front
Appraising performance of office employees
Canadian office and professional employees union
Henri fayol administrative management
Administrative closure in project management
Father of management henri fayol
Functions of public administration
Administrative data management
Performance management of international employees
Chapter 2 administrative and traffic laws
Do administrative laws apply only to traffic violations
Chapter 2 administrative and traffic laws
Employees roles in service delivery chapter 12
Reinforcement theory of motivation
Employees roles in service delivery chapter 12
Chapter 9 attracting and retaining the best employees
Is the individual internal process that energizes directs
Chapter 10 motivating employees
Chapter 10 motivating employees
Chapter 10 motivating employees
Mdm roadmap
Nims management characteristics
Brand equity responsibilities
Developing a global management cadre
