Chapter 7 Writing Routine and Positive Messages Copyright

Chapter 7 Writing Routine and Positive Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -1

Learning Objectives After studying this chapter, you will be able to Outline an effective strategy for writing routine business requests Describe three common types of routine requests Outline an effective strategy for writing routine replies and positive messages Describe six common types of routine replies and positive messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -2

Strategy for Routine Requests Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -3

Stating Your Request Up Front Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -4

Explaining and Justifying Your Request Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -5

Requesting Specific Action in a Courteous Close Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -6

Common Examples of Routine Requests Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -7

Asking for Information or Action Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -8

Asking for Recommendations Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -9

Making Claims and Requesting Adjustments Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -10

Strategy for Routine Replies and Positive Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -11

Starting with the Main Idea Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -12

Providing Necessary Details and Explanation Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -13

Ending with a Courteous Close Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -14

Common Examples of Routine Replies and Positive Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -15

Answering Requests for Information or Action Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -16

Granting Claims and Requests for Adjustment Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -17

Providing Recommendations and References Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -18

Sharing Routine Information Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -19

Announcing Good News Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -20

Fostering Goodwill Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -21

Sending Congratulations Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -22

Sending Messages of Appreciation Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -23

Offering Condolences Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -24

Learning Objectives: Check Your Progress Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -25

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7 -26