Chapter 7 Work Design Purpose and Overview Purpose
- Slides: 20
Chapter 7 Work Design
Purpose and Overview • Purpose – Provide a framework for jobs and organizational work groups – Describe relationships among work design, motivation, and information flow Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 2
Purpose and Overview • Overview – Changes in Design of Health Care Work – Contrasting Approaches to Work Design – Dividing Work into Jobs – Job Requirements – Psychological Approach – Technical Approach Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 3
Changes in Design of Health Care Work • Major Changes in Health Care – Cost – Nursing shortage – Managed care and shorter hospital stays Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 4
Contrasting Approaches to Work Design • Contrasting Approaches to Work Design – Technical Approach – Psychological Approach Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 5
Dividing Work into Jobs • Vertical and Horizontal Division of Labor Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 6
Job Requirements • Behaviors for Effective Task Performance – Decisions to join/remain in an organization – Dependable role performance – Effort above minimum levels – Spontaneous and innovative behavior – Cooperative behavior Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 7
Job Requirements • High uncertainty requires cooperative behavior Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 8
Psychological Approach • Focus: Worker Motivation – Individuals perform work that meets their needs for growth – Jobs are intrinsically motivating Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 9
Psychological Approach • Perspectives on Job Design and Motivation – People are motivated and exert effort to satisfy unmet needs – People evaluate courses of action to choose among them Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 10
Psychological Approach • Connection: Behavior and Rewards – Experienced meaningfulness – Experienced responsibility – Knowledge of results Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 11
Psychological Approach • Contributory Job Characteristics – Skill variety – Task identity – Task significance – Autonomy – Feedback Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 12
Psychological Approach • MPS = 1/3 (Skill Variety + Task Identity + Task Significance) x Autonomy x Feedback Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 13
Technical Approach • Scientific management school of thought • Focus: – Design jobs that use technology and minimize waste Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 14
Technical Approach • Assumptions – Divide work into repetitive routine elements – Train and motivate workers to perform dependably – Motivation is derived from economic rewards not from job itself Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 15
Technical Approach • Interconnectedness of Work – Design jobs to minimize interconnected elements over several people – Organize work to contain interconnected elements within a single work group Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 16
Technical Approach • Coordinating Interconnected Work Within Units – Programming methods – Feedback methods Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 17
Technical Approach • Programming Approaches – Standardization of work processes – Standardization of skills – Standardization of output Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 18
Technical Approach • Feedback Approaches – Supervision – Mutual adjustment – Group coordination Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 19
In Conclusion • Psychological Approach – Increasing worker motivation • Technical Approach – Improving flow of information among interconnected jobs • In Reality – Both approaches contribute Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 20
- Chapter 4 work and energy section 1 work and machines
- Work measurement techniques
- Chapter 17 overview elements and their properties
- System design overview
- System design overview
- A 23 year old male experienced severe head trauma
- Chapter 14 medical overview
- Chapter 9 lesson 2 photosynthesis an overview
- Chapter 12 selling overview
- Chapter 2 an overview of the financial system
- Chapter 1 overview of verb tenses
- Overview of personal finance chapter 1
- Distoclusion definition
- Chapter 1 introduction to personal finance
- General features of animals
- Chapter 1 an overview of financial management
- Chapter 1 overview of financial statement analysis
- Hard work or smart work
- Work energy theorem
- What is form in system analysis and design
- Design and redesign of work systems