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Chapter 7 MANAGING CHANGE
Change • Change is not an option • Success depends on ability to adapt to change. • Leaders must implement change and oversee resistance. • Pace of change will not diminish but instead will accelerate.
Change Management Process Three phases: • Planning and introducing the change to employees • Implementing the change • Reinforcing and sustaining the change. Leaders must communicate the change by showing its purpose, action, plan and their part in effecting change.
Fighting Resistance to Change • Reciprocal obligations and mutual commitments of employees • Three dimensions: formal, psychological and social • Corporate change initiatives alter the terms of these personal compacts and require careful revision in order to make such initiatives successful • Unrevised personal compacts block change
Today’s Fast Changing Environments Planning, implementing and managing change in a fast-changing environment is how most organizations now work. “Dynamic environments such as these require dynamic processes, people, systems and culture, especially for managing change successfully, notably effectively optimizing organizational response to market opportunities and threats. ”