Chapter 7 Group Decision Support Systems GDSS Decision

Chapter 7 Group Decision Support Systems : GDSS Decision Support System by Simulation model (Arjarn Chat Chuchuen) 1

7. 1 Group Decision n Advantage n Disadvantage Decision Support System by Simulation model (Arjarn Chat Chuchuen) 2

7. 2 Group Decision Support System : GDSS n Meaning of Group Decision Support System : GDSS n Characteristic of Group Decision Support System ¨ Specific system for application ¨ Improve the result of group decision making Decision Support System by Simulation model (Arjarn Chat Chuchuen) 3

7. 2 Group Decision Support System : GDSS n Characteristic of Group Decision Support System ¨ Design for solve urgently or general problem ¨ Ease to use GDSS and GDSS can adapt any user ¨ Encourage user to join with system Decision Support System by Simulation model (Arjarn Chat Chuchuen) 4

7. 2 Group Decision Support System : GDSS n Components of Group Decision Support System Hardware ¨ Software ¨ User ¨ Procedure ¨ Decision Support System by Simulation model (Arjarn Chat Chuchuen) 5

7. 2 Group Decision Support System : GDSS n Components of Group Decision Support System by Simulation model (Arjarn Chat Chuchuen) 6

7. 3 Correlation between GDSS and Groupware n GDSS = Groupware ? Groupware Computer Supported Cooperative Work (CSCW) Group Support System (GSS) ¨ GDSS use some Groupware to implement ¨ Decision Support System by Simulation model (Arjarn Chat Chuchuen) 7

7. 3 Correlation between GDSS and Groupware Decision Support System by Simulation model (Arjarn Chat Chuchuen) 8

7. 4 Technology for support group working Decision Support System by Simulation model (Arjarn Chat Chuchuen) 9

7. 4 Technology for support group working Same time/Same place Traditional conference n Same time/Difference place Technology can help people to communication n Difference time/Same place Employee have difference schedule to working then use technology to help n Decision Support System by Simulation model (Arjarn Chat Chuchuen) 10

7. 4 Technology for support group working n Difference time/Difference place Employee have difference schedule and difference place to working then use technology to help Decision Support System by Simulation model (Arjarn Chat Chuchuen) 11

7. 4 Technology for support group working n Electronic Meeting System n Electronic room / Decision room n Conference Software Groupware n Computer hardware Decision Support System by Simulation model (Arjarn Chat Chuchuen) 12

7. 4 Technology for support group working Electronic Mail and Messaging System Intranet & Internet n Group Calendaring and Scheduling n Workflow System monitor and control project n Decision Support System by Simulation model (Arjarn Chat Chuchuen) 13

7. 5 GDSS and Groupware Group. System for Windows n Vision. Quest Develop by Collaborative technologies Corporation, Austin, TX n SAMM Software Aided Meeting Management by Minnesota U. n Decision Support System by Simulation model (Arjarn Chat Chuchuen) 14

7. 5 GDSS and Groupware Lotus Domino/Notes by Lotus Development Crop n Netscape Communicator Web Browser like Internet Explorer n TCBWorks by Georgia U. , Athens run on network(UNIX server) n Expert Choice n Decision Support System by Simulation model (Arjarn Chat Chuchuen) 15

7. 6 Success factor for Group Decision Support System n Design Approach Support unstructured decision ¨ Secret Vote ¨ Easy to use ¨ n Implementation Approach Prepare training for everyone ¨ Support top and middle manager ¨ Facilitate tools ¨ Decision Support System by Simulation model (Arjarn Chat Chuchuen) 16

7. 6 Success factor for Group Decision Support System n Implementation Approach ¨ n Can test before actual work Management Approach No error for working ¨ Use feedback to improve performance ¨ Adapt new technology to GDSS ¨ Decision Support System by Simulation model (Arjarn Chat Chuchuen) 17

Question ? ? ? Decision Support System by Simulation model (Arjarn Chat Chuchuen) 18