Chapter 7 EXPECTATIONS OF EMPLOYERS 7 1 Job

Chapter 7 EXPECTATIONS OF EMPLOYERS 7. 1 Job Performance and Attitudes 7. 2 Rating Work Behavior CHAPT 1

Lesson 7. 1 Objectives JOB PERFORMANCE AND ATTITUDES n Name and describe the five things that employers expect regarding job performance n Name and describe the seven things that employers expect regarding work habits and attitudes CHAPTER 7 2

EMPLOYER EXPECTATIONS Lesson 7. 1 • Productivity – Productivity is the output of a worker. • Quality of work • Good judgment – Judgment is thinking about a problem and making the right decision. • Safety consciousness • Care of equipment CHAPTER 7 3

Lesson 7. 1 WORK HABITS AND ATTITUDES • Attendance and punctuality – Punctuality means being on time. • Cooperation – Cooperation means getting along with others • Interest and enthusiasm – Interest is a feeling of excitement and involvement. – Enthusiasm is eagerness or a strong interest in something. CHAPTER 7 4

Lesson 7. 1 WORK HABITS AND ATTITUDES (continued) • Honesty – Honesty is a refusal to lie, steal, or mislead in any way. • Loyalty – Loyalty means believing in and being devoted to something. CHAPTER 7 5

SERIOUS PROBLEMS OF YOUNG, ENTRY LEVEL WORKERS (in rank order) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. CHAPTER 7 Absent too frequently Requires too much supervision Lacks initiative Is not observant enough Does not listen well Arrives late or leaves early too often Does not consider consequences of actions Socializes too much Cannot accept suggestions or criticism Doesn’t seem to care about doing a job well 6 Lesson 7. 1

Lesson 7. 2 Objectives RATING WORK BEHAVIOR n Describe the purposes of performance evaluation n Explain the two-step evaluation process CHAPTER 7 7

PURPOSES OF EVALUATION Lesson 7. 2 • A performance evaluation is the process of judging how well an employee is doing on the job. CHAPTER 7 8

HOW YOU ARE EVALUATED Lesson 7. 2 • Informal feedback • Formal evaluations – Standard procedures – Regular time intervals – Two-step process • Supervisor fills out an evaluation form • Employee meets with supervisor to discuss strengths and weaknesses CHAPTER 7 9

Lesson 7. 2 SAMPLE PERFORMANCE EVALUATION FORM CHAPTER 7 10