Chapter 6 Writing Memos and Electronic Communication Chapter

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Chapter 6 Writing Memos and Electronic Communication

Chapter 6 Writing Memos and Electronic Communication

Chapter 6 Benefits of E-Mail Reduces paper waste Conveys convenient communication Reduces telephone bills

Chapter 6 Benefits of E-Mail Reduces paper waste Conveys convenient communication Reduces telephone bills Reduces telephone tag and interruptions Eliminates time barriers Allows one message to be sent to multiple recipients

Chapter 6 Guidelines for Preparing Effective Memos and E-Mail Messages ü Use standard headings

Chapter 6 Guidelines for Preparing Effective Memos and E-Mail Messages ü Use standard headings (to, from, date, subject) ü Limit the message to a single topic directed toward a receiver’s needs ü Use jargon, technical words, and shortened terms selectively ü Use graphic highlighting to enhance readability ü Provide a useful subject line ü Sequence ideas based on reader reaction Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning

Chapter 6 Elements of an Effective Subject Line • Helps reader sort through a

Chapter 6 Elements of an Effective Subject Line • Helps reader sort through a crowded mailbox • Describes content in an understanding way • Will be meaningful in the future • Is followed with a restatement of the subject

Chapter 6 Netiquette Fundamentals ü ü ü Check e-mail promptly Do not contribute to

Chapter 6 Netiquette Fundamentals ü ü ü Check e-mail promptly Do not contribute to e-mail overload Use e-mail for appropriate messages — Send short, direct messages — Do not send e-mail evoking emotion ü Beware of e-mail viruses and hoaxes ü Develop e-mail organization habits

Chapter 6 Aa E-Mail Formatting Guidelines Include appropriate salutation and closing Limit message to

Chapter 6 Aa E-Mail Formatting Guidelines Include appropriate salutation and closing Limit message to one screen Keep line length and paragraphs short Use mixed case Use emoticons and e-mail abbreviations in moderation Include signature file Proofread message

Chapter 6 Process of Web Development De sig nin g g n i t

Chapter 6 Process of Web Development De sig nin g g n i t a e r C Useful Web Pages Main tainin g g n i h s i l b Pu

Chapter 6 Guidelines for Developing Web Communications • Design a tightly organized home page

Chapter 6 Guidelines for Developing Web Communications • Design a tightly organized home page • Assure a united look and feel • Use graphics effectively • Understand the needs of the end user Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning

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Business Communication Letters Memos and Email Letters MemosBusiness Communication Letters Memos and Email Letters Memos
Writing Memos and Short Reports Memos Memo isWriting Memos and Short Reports Memos Memo is
Business Writing Memos Email IM Overview n MemosBusiness Writing Memos Email IM Overview n Memos
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Letters Memos and Email Letters Memos Emails ThreeLetters Memos and Email Letters Memos Emails Three
Writing skills Business letters memos and electronic communicationWriting skills Business letters memos and electronic communication