Chapter 6 Principles of Interviewing Interview Characteristics Purposeful

Chapter 6: Principles of Interviewing

Interview Characteristics • • Purposeful Control Two parties Amount of speaking • Different types

Planning the Interview • Define goal • Identify/analyze other party – Knowledge level – Other’s concept of self – Your image – Attitude

Planning the Interview • Prepare list of topics • Choose best interview structure – Highly structured – Nonstructured – Moderately structured

Planning the Interview • Consider possible questions – Primary and secondary – Open and closed – Factual and opinion – Direct and indirect – Hypothetical & critical incident – Leading

Planning the Interview • Arrange setting – Time • Of day • Schedule of people – Place • Distraction-free • Physical arrangement

Conducting the Interview • Opening – Greeting & building rapport – Orientation – Reason for interview

Conducting the Interview • Opening – Information needed – Ground rules – Length – Motivation

Conducting the Interview • Body: Interviewer – Control & focus – Listen actively

Conducting the Interview • Body: Interviewer – Probe for information • • • Elaboration Clarification Paraphrasing Silence Prods

Conducting the Interview • Body: Interviewee – Listen actively – Give clear, detailed answers – Correct any misunderstandings – Cover your agenda

Conducting the Interview • Closing – Review & clarify results – Establish future actions – Conclude with pleasantries

Ethics of Interviewing: Interviewers • Make only promises you are willing and able to keep • Keep confidences

Ethics of Interviewing: Interviewers • Allow interviewee to respond freely • Treat every interviewee with respect

Ethics of Interviewing: Interviewees • Don’t misrepresent facts or your position • Don’t waste interviewer’s time