Chapter 6 PointofSale Technology Managing Technology in the

Chapter 6 Point-of-Sale Technology Managing Technology in the Hospitality Industry Fourth Edition (469 T or 469) © 2003, Educational Institute

Competencies for Point-of-Sale Technology 1. Describe the features and functions of keyboards and monitors typically used by point-of-sale systems. 2. Distinguish touch-screen point-of-sale terminals from OCR and wireless terminals. 3. Describe the features and functions of various types of point-of-sale printers. 4. Describe the features and functions of point-of-sale account settlement devices such as magnetic strip readers, power platforms, smart cards, and debit cards. © 2003, Educational Institute (continued)

Competencies for Point-of-Sale Technology (continued) 5. Identify the major files typically maintained by pointof-sale software and describe how managers can use the various reports commonly generated by point-ofsale software. 6. Describe the features and functions of an automated beverage control system. © 2003, Educational Institute

POS Terminal Keys · Preset Keys · Price Look-Up (PLU) keys · Function Keys · Settlement Keys · Modifier Keys · Numeric Keypad © 2003, Educational Institute

POS Printers Guest check printers · Hard/soft checks · Automatic form number reader · Automatic slip feed Receipt printers Work station printers Journal printers © 2003, Educational Institute

Magnetic Strip Readers/Power Platforms Magnetic strip reader · Rapid data entry · Efficient settlement processing · Credit card and house account transactions within POS system Power platform · Simplified credit card transactions · Connects POS terminals to a single processor · Quick data retrieval · Reduces time, cost, and risk of credit card transactions © 2003, Educational Institute

Smart Cards and Debit Cards Smart cards · Embedded microchips · Size of credit card · Stores information in several files for different functions · PIN necessary for access Debit card · Account must contain funds · Transactions as fast as with credit cards © 2003, Educational Institute

Open Check File · Terminal number where guest check was opened · Guest check serial number · Server identification number · Time of day guest check created · Menu items ordered · Selling prices of items ordered · Applicable tax · Total amount due © 2003, Educational Institute

Menu Item File · Identification number · Descriptor · Price · Tax · Applicable modifier keys · Amount totals for inventory reporting · Printer routing code © 2003, Educational Institute

Labor Master File · Employee name · Declared Wages · Employee number · Tips (or tip credits) · Social security number · Credits for employee meals · Authorized job codes · Hourly wage rates · Hours worked · Gross hourly wages © 2003, Educational Institute · Number of guests served (if appropriate) · Gross sales generated (if appropriate)

POS Consolidated Reports · Activity reports · Sales and payment summary report · Sales by time of day report · Sales analysis reports · Daily transactions report · Productivity reports © 2003, Educational Institute