Chapter 6 Laptops and Portable Devices IT Essentials

Purpose of this Presentation To provide to instructors an overview of Chapter 6: § List of chapter objectives § Overview of the chapter contents, including student worksheets student activities some potential student misconceptions § Reflection/Activities for instructors to complete to prepare to teach § Additional resources ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 2

Chapter 6 Objectives § 6. 1 Describe laptops and other portable devices § 6. 2 Identify and describe the components of a laptop § 6. 3 Compare and contrast desktop and laptop components § 6. 4 Explain how to configure laptops § 6. 5 Compare the different mobile phone standards § 6. 6 Identify common preventive maintenance techniques used for laptops and portable devices § 6. 7 Describe how to troubleshoot laptops and portable devices ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 3

Chapter 6 Worksheets § 6. 1. 2 Worksheet: Research Laptops, Smart Phones, and PDAs § 6. 2. 3 Worksheet: Laptop Docking Stations § 6. 3. 4 Worksheet: Laptop Expansion § 6. 4. 1 Worksheet: ACPI Standards § 6. 7. 2 Worksheet: Research Laptop Problems ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 4

Optional Virtual Laptop Activities § 6. 2. 1 Explore the different views of the virtual laptop § 6. 2. 2 Explore the virtual laptop keyboard § 6. 2. 3 Explore the different views of the docking station § 6. 4. 2 Replace components and devices in the virtual laptop ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 5

Introduction § Do you know when the first laptops were developed? § Who do you think used the early laptops? § One of the original laptops was the GRi. D Compass 1101. It was used by astronauts on space missions in the early 1980 s. § It weighed 11 lb (5 kg) and cost US $8, 000 - $10, 000! § This chapter focuses on the differences between laptops and desktops and describes the features of PDAs and Smartphones. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 6

Laptops and Portable Devices § Notebooks, laptops, and tablets are types of portable computers. § For clarity and consistency in this course, all portable computers will be called "laptops". § Today, laptops are very popular because advances in technology have resulted in laptops that cost less, weigh less, and have improved capabilities. § PDAs offer features such as games, web surfing, e-mail, instant messaging, and many other features offered by PCs. § Smartphones are cell phones with many built-in PDA capabilities. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 7

Common Uses of Laptops § Taking notes in school or researching papers § Presenting information in business meetings § Accessing data away from home or the office § Playing games while traveling § Watching movies while traveling § Accessing the Internet in a public place § Sending and receiving email in a public place § Can you think of other uses for laptops? ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 8

Common Uses of PDAs and Smartphones § The PDA is an electronic personal organizer with tools to help organize information § The Smartphone is a mobile phone with PDA capabilities. § Other uses of PDAs and Smartphones are to take phone calls, voice memos, taking notes, text messaging, browsing the internet, reading e. Books, playing games, internet chat, music, contacts, calendar and GPS. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 9

The Components of a Laptop Common laptop features: § Small and portable § Integrated display screen in lid § Integrated keyboard § AC power source or rechargeable battery § Hot-swappable drives and peripherals § Some type of docking station or port replicator to connect to peripherals ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 10

Components Outside of a Laptop § Top view of virtual laptop Bluetooth status LED

Components Outside of a Laptop § Rear view of virtual laptop Battery bay ITE

Components Outside of a Laptop § Left side view of virtual laptop RJ-11 modem USB port Security keyhole ITE PC v 4. 0 Chapter 6 Network LEDs Ethernet port S-video port Ventilation grill Microphone jack PC card slot Headphone jack © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 13

Components Outside of a Laptop § Front view of virtual laptop Latch Infrared port

Components Outside of a Laptop § Right side view of virtual laptop Optical drive indicator ITE PC v 4. 0 Chapter 6 VGA port Drive bay indicator © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 15

Components Outside of a Laptop § Underside view of virtual laptop Battery latches Docking connector RAM access panel Hard drive access panel ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 16

Components Inside of a Laptop § Open laptop Volume controls Power button Pointer controller Fingerprint reader Keyboard Touchpad ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 17

Components Inside of a Laptop § LEDs inside laptop Num lock Wireless ITE PC v 4. 0 Chapter 6 Bluetooth Hard drive Caps lock Battery Power on © 2007 Cisco Systems, Inc. All rights reserved. Standby Cisco Public 18

Components on a Docking Station § Top view of docking station Power button Eject

Components on a Docking Station § Rear view of docking station AC power connector Exhaust fan PC card slot VGA port Headphone connector DVI port Line In connector Ethernet RJ-11 Serial Parallel port USB port Keyboard port Mouse port External-diskette-drive connector ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 20

Components on a Docking Station § Right side view of docking station Key lock

Compare Laptop Components and Desktop Components § Desktop components tend to be standardized. They usually meet universal form factors. § Laptop manufacturers focus on refining laptop components to make them more efficient and compact as a result, laptop components are proprietary. § You may not be able to use components made by one laptop manufacturer to repair a laptop made by another manufacturer. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 22

Compare Motherboards ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc.

Compare CPUs ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc.

Compare Power Options Laptop Power Options ITE PC v 4. 0 Chapter 6 Desktop

Compare Expansion Capabilities ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems,

Configure Laptops § To allow applications and processes to run smoothly: Configure and allocate system resources Install additional components and plug-ins Change environmental settings to match software requirements. § A laptop can be customized for specific purposes by adding external components. § Adding external components is usually accomplished through the use of Plug and Play, but occasionally driver installation and additional configuration may be required. § Follow safe removal procedures when disconnecting hot-swappable and non-hot-swappable devices. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 28

Configure Laptop Power Settings ACPI Standards S 0 The computer is on and the CPU is running. S 1 The CPU is not running. However, the CPU and RAM are still receiving power. S 2 The CPU is off, but the RAM is refreshed. The system is in a lower power mode than S 1. S 3 S 4 S 5 ITE PC v 4. 0 Chapter 6 The CPU is off, and the RAM is set to a slow refresh rate. This mode is often called “Save to RAM”. In Windows XP, this state is known as the Standby mode. The CPU and RAM are off. The contents of RAM have been saved to a temporary file on the hard disk. This mode is also called “Saved to Disk”. In Windows XP, this state is known as the Hibernate mode. The computer is off and nothing has been saved. © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 29

Checking the ACPI Settings in the BIOS Here are the steps to check the ACPI settings in the BIOS: 1. Enter BIOS setup by pressing the appropriate key or key combination while the computer is booting. Typically this is the Delete key or the F 2 key, but there are several other options. 2. Locate and enter the “Power Management settings” menu item. 3. Use the appropriate keys to enable ACPI mode. 4. Save and Exit BIOS setup. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 30

Power Settings in Windows XP To configure your power settings, click: Start > Control

Replacing Laptop Components § CAUTION: Always disconnect power and remove the battery before installing or removing laptop components that are not hotswappable. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 32

Mobile Phone Standards Internet Standard ITE PC v 4. 0 Chapter 6 Purpose • Short Message Service (SMS) • Used for text messaging • Multimedia Message Service (MMS) • Used for sending and receiving photos and videos • Packet Switching • Used for accessing the Internet © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 33

Proper Cleaning Procedures § Follow proper cleaning procedures to clean a laptop. § Keyboard § Floppy drive § Ventilation § Optical disk drive § LCD display § CD or DVD disc § Touch pad § CAUTION: Do not spray cleaning solution directly onto the LCD display. Use products specifically designed for cleaning LCD displays. Use a soft, lint-free cloth with an approved cleaning solution to avoid damaging laptop surfaces. Apply the cleaning solution to the lint-free cloth, not directly to the laptop. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 34

Optimal Operating Environments § Pack for transport § Clean properly § Ventilate § Air

Troubleshooting § Determine if a repair is cost-effective. § The cost of the repair should be compared to the replacement cost minus the salvage value. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 36

Troubleshooting Process Step 1 Gather data from the customer Step 2 Verify the obvious issues Step 3 Try quick solutions first Step 4 Gather data from the computer Step 5 Evaluate the problem and implement the solution Step 6 Close with the customer ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 37

1. Gather Data from the Customer § Customer information Company name, contact name, address, phone number § Laptop information Manufacturer, model, OS, network environment, connection type § Description of problem Open-ended questions What was happening when you first experienced the problem? Closed-ended questions Is the laptop currently using the battery as the power source? ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 38

2. Verify the Obvious Issues Examine the most obvious causes of a problem. § Loose or improper connections Check the Device Manager; remove and reinsert components § Power issues Check power LEDs and power source § Wireless network issues Check network LEDs, Network Connections and wireless signal strength § Sound audio issues § Stylus issues ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 39

3. Try Quick Solutions First A quick solution can save time and money. § Reboot the computer. § Verify BIOS settings. § Remove or unplug unnecessary peripherals. § Use the Last Known Good Configuration option. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 40

4. Gather Data from the Computer Data gathered from the laptop can be used to confirm the problem description given by the customer. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 41

5. Evaluate Problem & Implement Solution 1. Evaluate the information gathered from the customer and from the laptop 2. Determine possible solutions § Previous experience of solving problems with computers § Manufacturer FAQs § Other technicians § Device manuals § Internet search engines § Online forums and chat § News groups § Technical websites § Computer manuals 3. Implement the best solution ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 42

6. Close with the Customer § Discuss with customer the solution implemented. § Have customer verify problem is solved. § Provide all paperwork to customer. § Document steps of solution. § Document components used in repair. § Document time spent to resolve the problem. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 43

Common Problems and Solutions Problem Symptom ITE PC v 4. 0 Chapter 6 Possible Solution LCD laptop screen is not displaying anything Disconnect any external monitors and use Fn key sequence to activate the LCD Image on the LCD screen is too dim Swap laptop to AC power and adjust brightness controls for the LCD Image on the LCD screen contains a black border Adjust display resolution setting © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 44

Chapter 6 Summary Laptops and Portable Devices § Description of portable devices § Laptop components § Configuration procedures § Preventive maintenance techniques ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 45

Instructor Training Activities ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems,

Activities for Instructor Training 1. Take the Quiz provided in Chapter 6 course content. 2. Conduct Internet research to pre-screen online resources for students to use in completing the student worksheet, 6. 7. 2 Research Laptop Problems. 3. Complete the virtual laptop instructor activities and participate in discussion or journal your answers to discussion questions. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 47

Virtual Laptop § Virtual laptop is a stand-alone tool designed to: supplement classroom learning provide a virtual “hands-on” experience where real equipment is limited ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 48

Objectives for Virtual Laptop Activity § Describe three modes of the virtual laptop. § Remove and install laptop components in the virtual laptop. § Participate in discussion of various teaching strategies to use with the virtual laptop. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 49

Virtual Laptop Activity § Launch virtual laptop § Complete all four layers of the Learn Mode § Work through the Test Mode § While using the virtual laptop, begin thinking of ways to use this in teaching (both students and instructors). § Participate in discussion or journal your answers to discussion questions. ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 50

Discuss Virtual Laptop § Do you have any questions now that you have used virtual laptop? § How do you think your students will react to this tool? § What ways do you think you will use virtual laptop in ITE PC v 4. 0? § Other comments or thoughts about virtual laptop? ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 51

Instructor Training Discussion § Share with the other instructors the online resources you found that students might use in completing the research activity worksheet, 6. 7. 2 Research Laptop Problems § Discuss the troubleshooting process. What are some benefits of open-ended and closed-ended questions? What are other open-ended and closed-ended questions that might be used to gather data from the customer? What are other obvious issues that could be added to the list to check? What are other quick solutions for troubleshooting a laptop or a portable device? Are there specific online resources that you would recommend to use in researching possible solutions to laptop problems? What methods will you use in the classroom to illustrate and reinforce the effective communication that should be part of the step of closing with the customer? ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 52

Additional Resources § Whatis? com: IT Encyclopedia and Learning Center http: //whatis. com § Tech. Target: The Most Targeted IT Media http: //techtarget. com § ZDNet: Tech News, Blogs and White Papers for IT Professionals http: //www. zdnet. com § How. Stuff. Works: It's Good to Know http: //computer. howstuffworks. com § CNET. com http: //www. cnet. com § PC World http: //www. pcworld. com § Computer. World http: //www. computerworld. com § WIRED NEWS http: //www. wired. com § e. WEEK. com http: //www. eweek. com ITE PC v 4. 0 Chapter 6 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 53