Chapter 6 For use with International Human Resource

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Chapter 6 For use with International Human Resource Management 6 e By Peter J.

Chapter 6 For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 1 of 20 Chapter 6 INTERNATIONAL PERFORMANCE MANAGEMENT

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 2 of 20 Chapter 6 Multinational performance management

MNE performance mgmt. constraints For use with International Human Resource Management 6 e By

MNE performance mgmt. constraints For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 3 of 20 Chapter 6 1. Whole vs. part 2. Non-comparable data 3. Volatility/ unpredictability in the global business environment 4. Separation by time & distance 5. Variable levels of maturity across markets: the need for relevant comparative data

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 4 of 20 Chapter 6 Control & performance management

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 5 of 20 Chapter 6 Figure 6. 2 MNE control & performance

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 6 of 20 Chapter 6 Performance management of international employees

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 7 of 20 Chapter 6 Figure 6 -3 Variables affecting expatriate performance

1. CEO or subsidiary manager oversees & directs entire foreign operation 2. Structure reproducer

1. CEO or subsidiary manager oversees & directs entire foreign operation 2. Structure reproducer reproduces structure similar to what s/he knows from another part of the company 3. Troubleshooter analyzes & solves a particular operational problem 4. Operative performs functional job tasks in existing operational structure, in generally lower level, supervisory positions For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 8 of 20 Chapter 6 Expatriate tasks

1. Technical (5 -10%) short-term knowledge transfer 2. Developmental (5 -10%) in-country performance &

1. Technical (5 -10%) short-term knowledge transfer 2. Developmental (5 -10%) in-country performance & acquisition of local understanding by assignee 3. Strategic (10 -15%) high-profile activities for developing global perspective 4. Functional (55 -80%) more enduring two-way transfer of existing processes & practices For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 9 of 20 Chapter 6 Types of expatriate assignments

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 10 of 20 Chapter 6 Figure 6. 4 PCN (parent country national) role conception

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 11 of 20 Chapter 6 Figure 6. 5 TCN role conception

§ Performance criteria & goals for non-standard work § Criteria for performance is subject

§ Performance criteria & goals for non-standard work § Criteria for performance is subject to cultural differences § Isolating international dimensions of job performance is not as straightforward as for traditional expatriate jobs § Outstanding/under-performance & failures will challenge performance appraisal process § Performance appraisals are complicated by international context, outside appraisers § Ways to improve & rewards are unclear § Impact of non-standard work on HCN co-workers For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 12 of 20 Chapter 6 Non-expatriate performance management challenges

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 13 of 20 Chapter 6 Performance appraisal of international employees

§ Performance criteria hard, soft, & contextual goals § Who conducts the performance appraisal?

§ Performance criteria hard, soft, & contextual goals § Who conducts the performance appraisal? typically subsidiary manager, but could be team of evaluators § Standardized or customized appraisal forms? § Frequency of appraisal? § Performance feedback the communication medium matters § Appraisal of HCN employees For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 14 of 20 Chapter 6 Performance appraisal aspects of international employees

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion

For use with International Human Resource Management 6 e By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr. ISBN-10: 1408032090 © Cengage Learning 15 of 20 Chapter 6 Figure 6. 6 HCN role conception