Chapter 6 Community Features Community Features Forums for

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Chapter 6: Community Features

Chapter 6: Community Features

Community Features • Forums, for conversations with community • Ideas, for the sharing of

Community Features • Forums, for conversations with community • Ideas, for the sharing of inventiveness • Blogs, for logging relevant announcements and articles

Forums • Establishes a discussion or support forum on the portal • Can be

Forums • Establishes a discussion or support forum on the portal • Can be managed from within CRM or via front-side editing • A Forum has one or more forum threads

Forum Entity • Attributes and Relationships – – – – Name Website Parent Page

Forum Entity • Attributes and Relationships – – – – Name Website Parent Page Partial URL Display Order Publishing State Hidden From Sitemap Forum Page Template – – – Thread Page Template Description Thread Count Post Count Last Post

Forum Threads • • • A collection of posts, usually displayed from oldest to

Forum Threads • • • A collection of posts, usually displayed from oldest to latest Can contain any number of posts Users can post multiple times on the same thread Thread can be “pinned” to the top of the forum Provides tracking for popularity and post views

Forum Thread Entity • Attributes and Relationships – – – Name Forum Type Sticky

Forum Thread Entity • Attributes and Relationships – – – Name Forum Type Sticky Last Post Date – – – Answered? First Post Last Post Count View Count

Forum Thread Types • Used to categorize or identify the kind of thread being

Forum Thread Types • Used to categorize or identify the kind of thread being discussed • Attributes and Relationships – – – Name Website Requires Answer Allows Voting Display Order Is Default

Forum Posts • User-submitted message enclosed into a block containing: – User's details –

Forum Posts • User-submitted message enclosed into a block containing: – User's details – The date and time it was submitted • Members are usually allowed to edit or delete their own posts. • Posts are contained within Post Threads

Forum Post Entity • Attributes and Relationships – – – – Name Forum Thread

Forum Post Entity • Attributes and Relationships – – – – Name Forum Thread Author Date Content Answer? Helpful Vote Count

Forum Moderation • Moderators are forum users granted access to the forum's threads and

Forum Moderation • Moderators are forum users granted access to the forum's threads and posts for the purpose of moderating the discussion and also keeping the forum clean (neutralizing spam and spambots etc. ) • Web Roles define forum moderators • Moderators may perform the following actions on threads or posts: – – Delete Add Edit Remove

Forum Access Permissions • Gives users basic access or enhanced security for a forum

Forum Access Permissions • Gives users basic access or enhanced security for a forum • Attributes and Relationships – – – Name Forum Right • Restrict Read • Grant Change

Forum Alerts • Allows users to subscribe to threads and receive alerts when new

Forum Alerts • Allows users to subscribe to threads and receive alerts when new posts arrive • Attributes and Relationships – – – Subscriber Thread Expiration Date

Ideas • Provides a way to gather feedback from your community. • Contains: –

Ideas • Provides a way to gather feedback from your community. • Contains: – Configurations for obtaining customer-submitted ideas – Voting – Comments

Idea Forum • A Forum for managing Ideas • Read access to an idea

Idea Forum • A Forum for managing Ideas • Read access to an idea forum can be restricted to certain web roles using the Roles with Read Access relationship. • Attributes: – – – – Title - Votes Per Idea Website - Votes Per User Partial URL Summary New Idea Policy: Open, Moderated, Closed, Authenticated Comment Policy Voting Type

Ideas • • • Ideas can be commented on and voted on Act as

Ideas • • • Ideas can be commented on and voted on Act as a sticky note with an Idea Attributes: – – – – – Title Idea Forum Partial URL Published Copy Summary Author Name, Email Status Reason: New. Accepted, Completed, Rejected Comment Policy Votes Up and Down

Blogs • Similar to an announcement forum • Can be used to post updates,

Blogs • Similar to an announcement forum • Can be used to post updates, announcements, articles, information, How-to documentation, etc. • Interactive; you can comment on and rate blog posts – These interactions are moderated

Blogs • Attributes and Relationships – – – Name Website Parent Page Partial URL

Blogs • Attributes and Relationships – – – Name Website Parent Page Partial URL Home Template – – – Post Template Archive Template Summary Comment Policy Blog Posts Author Roles

Blog Posts • Can be managed from within CRM or with inline editing •

Blog Posts • Can be managed from within CRM or with inline editing • Only the blog post author or a Blog administrator can edit or delete a post • Only Authors/Admins can see their own unpublished posts • Deleting a blog post will also delete associated comments

Blog Post Entity • Attributes and Relationships – – – – Title Blog Partial

Blog Post Entity • Attributes and Relationships – – – – Title Blog Partial URL Author Date Summary Copy Published – – Comment Policy Blog Posts Comments Web Files Tags