Chapter 5 Training and development 1 IBUS 618

Chapter 5 Training and development 1 IBUS 618 Dr. Yang

Chapter objectives Training aims to improve employees’ current work skills and behavior, whereas development aims to increase abilities in relation to some future position or job. In this chapter, we examine how the international assignment is a vehicle for both training and development, as reflected in the reasons why international assignments continue to play a strategic role in international business operations. The role of training in preparing and supporting personnel on international assignments is also considered. We examine the following issues: (cont. ) 2 IBUS 618 Dr. Yang

Chapter objectives (cont. ) n The role of training in supporting expatriate adjustment and onn n assignment performance. Components of effective pre-departure training programs such as cultural awareness, preliminary visits and language skills. Relocation assistance and training for trainers are also addressed. The effectiveness of pre-departure training. The developmental aspect of international assignments and its relation to international career paths. Training and developing international management teams. (cont. ) 3 IBUS 618 Dr. Yang

Chapter objectives (cont. ) Reflecting the general literature on this topic, the focus of the chapter is on the traditional, expatriate assignment. However, where possible, we will draw out training and development aspects relating to short-term assignments, non-standard assignments and international business travellers. 4 IBUS 618 Dr. Yang

International assignments as a training and development tool n Expatriates are trainers n Expatriates show systems and procedures work, ensure adoption, and monitor performance of HCNs n International assignments a form of job rotation – management development 5 IBUS 618 Dr. Yang

Figure 5 -1: International training and development 6 IBUS 618 Dr. Yang

Components of effective pre -departure training n Cultural awareness programs n Preliminary visits n Language training n Practical assistance n Training for the training role n TCN and HCN expatriate training n Non-traditional assignments and training 7 IBUS 618 Dr. Yang

Figure 5 -2: The Mendenhall, Dunbar and Oddou cross-cultural training model 8 IBUS 618 Dr. Yang

Figure 5 -3: Cultural awareness training and assignment performance 9 IBUS 618 Dr. Yang

Language training n The role of English as the language of world business n Host country-language skills and adjustment n Knowledge of the corporate language 10 IBUS 618 Dr. Yang

Figure 5 -4: The impact of language and power 11 IBUS 618 Dr. Yang

Practical assistance n Information that assists relocation n Assistance in finding suitable accommodation and schooling n Further language training n Makes an important contribution to adaptation of expatriate and accompanying family members to the host location 12 IBUS 618 Dr. Yang

Effectiveness of pre-departure training n Limited data on how effective such training is and what components are considered most essential: Use of mixture of methods makes evaluation of which method is most effective difficult to isolate n Large diversity of cultures involved n What works for one may not work for another n Complex jobs in multiple cultural contexts n 13 IBUS 618 Dr. Yang

Developing staff through international assignments n Management development n Individuals gain international experience which assists career progression n Multinational gains through having a pool of experienced operators on which to draw n Organizational development n Stock of knowledge, skills and abilities n Global mindset n Expatriates as agents of direct control and socialization 14 IBUS 618 Dr. Yang

Figure 5 -5: Expatriate career decision points 15 IBUS 618 Dr. Yang

How international teams benefit the multinational n Fosters innovation, organizational learning and transfer of knowledge n Assists breaking down of functional and national boundaries n Encourages diverse inputs n Assists in developing broader perspectives n Develops shared values 16 IBUS 618 Dr. Yang

Figure 5 -6: Developing international teams through international assignments 17 IBUS 618 Dr. Yang

Chapter summary This chapter has concentrated on the issues relating to training and developing expatriates for international assignments. In the process, we have discussed: n The role of expatriate training in supporting adjustment and on-assignment performance. n The components of effective pre-departure training programs such as cultural awareness, preliminary visits, language skills, relocation assistance and training for trainers. (cont. ) 18 IBUS 618 Dr. Yang

Chapter summary (cont. ) n How cultural awareness training appears to assist in adjustment and performance and therefore should be made available to all categories of staff selected for overseas postings, regardless of duration and location. n The need for language training for the host country and in the relevant corporate language. n The impact that an international assignment may have on an individual’s career. (cont. ) 19 IBUS 618 Dr. Yang

Chapter summary (cont. ) n The international assignment as an important way of training international operators and developing the international ‘cadre’. In this sense, an international assignment is both training (gaining international experience and competence) and managerial and organizational development. n How international assignments are connected to the creation of international teams. 20 IBUS 618 Dr. Yang