Chapter 5 Oral Communication Oral Communication 5 1

Chapter 5 Oral Communication

Oral Communication 5 -1 Listening and Speaking 5 -2 Planning and Preparing a Presentation 5 -3 Delivering a Presentation

5 -1 Listening and Speaking Objectives 5 -1 a Apply strategies for listening effectively. 5 -1 b Apply strategies for speaking effectively. 5 -1 c Describe elements of nonverbal communication.

Key Terms • • modulated listening barrier bias enunciation colloquialism slang body language

Listening Effectively • Modulated is something adjusted to a proper level. • The Listening Process – Listening is hearing and focusing attention to understand sounds. • Barriers to Effective Listening – A barrier refers to an obstacle or obstruction. – External Listening Barriers – Internal Listening Barriers • Bias refers to a preconceived notion or prejudice. • Listening to Instructions – Mentally Summarize and Review – Take Notes and Ask Questions

Speaking Effectively • Express Ideas Clearly – Speak Clearly in an Appropriate Tone • Enunciation refers to pronouncing words clearly and correctly. – Use Standard Language • Colloquialism is the use of informal words and phrases among a particular group. • Slang is informal language used in casual conversations. • Consider Your Audience

Nonverbal Communication • Understanding Nonverbal Behavior – Glancing at the clock – Body language • Body language refers to the use of facial expressions, gestures, eye movements, and postures to communicate without words.

5 -2 Planning and Preparing a Presentation Objectives 5 -2 a Plan effective presentations. 5 -2 b Develop the message and visual aids for a presentation. 5 -2 c Describe strategies for effective team presentations.

Key Terms • • profile storyboard objection visual aid media animation electronic whiteboard bullets

Planning Presentations • Identify the Purpose of the Presentation • Profile Your Listeners – A profile is a description or picture. • Organize Your Ideas – Create Storyboards • A storyboard is a recorded and organized set of ideas, as for a presentation. – Consider Listeners’ Advantages and Objections • An objection refers to a reason to disapprove or reject an idea.

Develop the Message • Message Parts – Opening – Body – Closing • Visual Aids – A visual aid can be an object or image that illustrates a point or concept, such as photos, posters, or slides. – Media refers to materials or means used to communicate. – Electronic Slides • Animation refers to moving pictures or graphics.

Develop the Message (continued) • Visual Aids (continued) – Handouts – Posters and Flip Charts – Electronic Whiteboards • An electronic whiteboard is a device that allows users to write text or draw images and print or save them. • Design Strategies – Text • Bullets are small graphics, such as circles or diamonds, used to draw attention to a line of text. – Color – Motion

Team Presentation Strategies • Roles of Individuals • Working as a Team

5 -3 Delivering a Presentation Objectives 5 -3 a Apply strategies for practicing and preparing for a presentation. 5 -3 b Demonstrate methods for delivering an effective presentation. 5 -3 c Gather feedback for a presentation through questions and evaluations.

Key Terms • • • webcam credible non-words intonation feedback anticipate

Practice and Prepare • Practice – A webcam is a video capture device connected to a computer. • Prepare – Prepare the Meeting Room – Consider Your Appearance

Deliver the Presentation • Communicate Effectively – Credible is being believable, reliable. – Maintain Eye Contact – Avoid Non-Words • Non-words are spoken sounds with no meaning, such as “ah” – Show Enthusiasm and Speak Convincingly – Control Your Posture and Gestures – Use Good Intonation • Intonation is the rise and fall in voice pitch. – Keep the Audience Focused

Deliver the Presentation (continued) • Use Visuals Effectively – Visuals are not the key to your presentation.

Gather Feedback • Feedback can be reactions, opinions, or comments. • Answer Questions – Anticipate Listener Questions • To anticipate is to predict or think about in advance. – Restate the Question – Respond to the Question – Present Closing Remarks • Evaluate Your Presentation