Chapter 5 Nonverbal Communication Vocabulary Nonverbal Message Facial

Chapter 5 Nonverbal Communication

Vocabulary Nonverbal Message- Facial expressions or body language used to convey messages Ø Body language- The way one uses their body to send messages Ø Tone of Voice- The pitch and timbre (distinctive tone) of a person’s voice Ø Gesture- The use of hands, limbs, or the body to send a message (Human’s can produce 5, 000 different gestures!) Ø Eye contact- A device speakers use whereby they look directly into their listener’s eyes in order to emphasize a point or to show strongly they feel about something Ø

Vocabulary Ø Ø Ø Personal Space- A comfort zone each person maintains around themselves where intrusions would be unwelcome Intimate Distance- The distance used primarily for confidential exchanges (within 18 inches). Close friends. Personal Distance-The distance comfortable for conversation between friends (1. 5 feet- 4 feet) Social Distance- The distance maintained between people in social and business exchanges ( 4 feet- 12 feet) Public Distance- The distance maintained between strangers. At this distance people barely acknowledge each other’s presence. (12 feet and beyond)

NON VERBAL MESSAGES Ø Non verbal messages are considered more important and play a bigger role than verbal messages in conversations and interactions we have with others.

BODY LANGUAGE Ø Body language makes up 93% of human communication. Different stances, facial expressions, or gestures may send off different messages to the listener.

What vibe are they giving off?

Body Language Ø Positivel l l l Ø Relaxed posture Arms relaxed Eye contact Nod agreement Smile at humor Lean closer Use gestures Body language is distal- directed towards others Ø Negativel l l Ø Body Tension Arms Folded Speaking hand to mouth Fidgeting Yawning Body language is proximal- directed toward your own body

WELCOMING VS. UNWELCOMING DISTAL PROXIMAL

Tone of voice Ø Tone of voice offers a valuable clue to a speaker’s feelings. The pitch and distinctive tone of a person’s voice (the pauses and rhythm) mean something over and above the words themselves. Ø The rate of speech also tells something about the speaker’s feelings. l l People often speak faster when they are trying to persuade us or sell us something. People tend to talk more slowly when they are depressed, disgusted, or simply tired.

Nonverbal communication in the workplace Ø To help develop a professional personality: l l Identify the things you do when you’re tense Look as though you’re in charge Establish good eye contact and good body posture Be yourself

Gestures Around the World Ø How countries feel about Touchingl Enjoy touching • Middle East, Latin America, Italy, Greece, Russia l Indifferent • France, China, Ireland, India l Don’t Touch • Japan, United States, Canada, England, Australia

Gestures Around the World Ø Signs of Greetingl l l Handshakes Kisses (Mostly French) Bows (Asian Countries ; Japan) • Person of lower rank bows first l Hand to forearm clasp • Used to check for weapons in the Roman Empire l l l Slapping hands on another person’s head (Eskimos) Spit at one’s feet (East Africa) Nose rub (New Zealand)

What vibe are you giving off? Ø What negative nonverbal communication might you have when you present? Think about previous classroom presentations. Ø What kinds of positive nonverbal communication might you have when you present? What do you do well already?