Chapter 5 Nonverbal Communication Pixars Up Nonverbal Communication

Chapter 5 Nonverbal Communication

Pixar’s Up

Nonverbal Communication The process of intentionally or unintentionally signaling meaning through behavior other than words

The Nature of Nonverbal Communication Nonverbal communication is… Communicative Often spontaneous and unintentional Ambiguous More believable than verbal communication (channel discrepancy)

Functions of Nonverbal Communication Reinforcing verbal messages Repeating Mirroring the verbal message Complementing Saying “Good job!” and giving a “high five” Accenting Clarifying or emphasizing a certain point

Functions of Nonverbal Communication Substituting verbal messages

Functions of Nonverbal Communication Contradicting verbal messages Regulating interactions

Functions of Nonverbal Communication Creating Immediacy Deceiving Others

Nonverbal Codes Gestures and body movements (Kinesics) Emblems Gestures that substitute for verbal messages Illustrators Reinforce messages Regulators E. G. Raising hand when you want to speak Adaptors E. G. Rubbing eyes, yawning, etc. Affect Displays Convey moods & feelings

Nonverbal Codes Facial expressions

Nonverbal Codes Eye behavior (Oculesics) The importance of eye contact. What can eye contact communicate?

Nonverbal Codes Voice Paralanguage Pauses, volume, inflections, etc. Vocal quality Vocalizations Give info about emotional or physical state Laughing, crying, yawning, etc.

Nonverbal Codes Physical appearance Attractiveness has advantages Halo Effect Artifacts matter Rolex & Porsche dictate status Other implications of artifacts?

Nonverbal Codes Space & Environment Proxemics: The way we use and communicate with space

Nonverbal Codes Space & Environment Territoriality: the claiming of an area through occupation

Nonverbal Codes Space & Environment (e. g. the lighting, layout, design, decoration, cleanliness and so on of a space)

Nonverbal Codes Touch (Haptics) Functional-Professional Touch Social-Polite Touch Friendship-Warmth Touch Love-Intimacy Touch Sexual-Arousal Touch

Harlow’s Experiment

Nonverbal Codes Time (Chronemics) Time orientation: personal associations with the use of time.

Influences on Nonverbal Communication Mediated Nonverbal Communication Loss of paralinguistic cues Emoticons

Influences on Nonverbal Communication The situational context Public-private dimension Informal-formal dimension Thoughts on PDA?