Chapter 5 Leadership Mind and Heart 1 Chapter

Chapter 5 Leadership Mind and Heart 1

Chapter Objectives Recognize how mental models guide your behavior and relationships. Engage in independent thinking by staying mentally alert, thinking critically, and being mindful rather than mindless. Breaking out of categorized thinking patterns and open your mind to new ideas and multiple perspectives. Begin to apply systems thinking and personal mastery to your activities at school or work. 2

Chapter Objectives (contd. ) Exercise emotional intelligence, including being self-aware, managing your emotions, motivating yourself, displaying empathy, and managing relationships. Apply the difference between motivating others based on fear and motivating others based on love. 3

Mental Models Theories people hold about specific systems in the world and their expected behavior 4

Ex. 5. 2 The Perception Process Environmental stimuli Observation via the senses Screening and selecting stimuli to process further Organizing selected data into patterns for interpretation and response 5

Stereotyping The tendency to assign a person to a group or broad category and then to attribute widely held generalizations about the group to the individual 6

Leader’s Mind Independent thinking § Questioning assumptions and interpreting data and events according to one’s own beliefs, ideas, and thinking, rather than pre-established rules or categories defined by others Mindfulness § The process of continuously reevaluating previously learned ways of doing things in the context of evolving information and shifting circumstances 7

Systems Thinking The ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns 8

Emotional Intelligence A person’s abilities to perceive, identify, understand, and successfully manage emotions in self and others 9

Ex. 5. 5 Eight Families of Emotions Enjoyment Anger Fear Love Disgust Shame Surprise Sadness 10

Ex. 5. 6 The Components of Emotional Intelligence Self-Awareness • Emotional self awareness • Accurate self-assessment • Self-confidence Self-Management • Emotional self-control • Trustworthiness • Conscientiousness • Adaptability • Optimism • Achievement-orientation • Initiative Social Awareness • Empathy • Organizational awareness • Service orientation Relationship Management • Development of others • Inspirational leadership • Influence • Communication • Change catalyst • Conflict management • Bond building • Teamwork and collaboration 11

Types of Motivation Fear-based Motivation based on fear of losing a job Love-based Motivation based on feeling valued in the job 12