Chapter 4 Room Service Beverage Department 1 Key

Chapter 4: Room Service & Beverage Department 1

Key Terms • Room Service Manager • Bar • Front Bar • Service Bar • • • Beverage Manager Hospitality Suite Minibar Bartender ’Beverage Server Back 2

Room Service • Room service is the delivery of food and beverages to guests in their hotel rooms. • Some hotels offer 24 -hour service, while others have limited room service hours. 3

Room Service • The room service department is usually located in the hotel kitchen. • Guest usually order room service from a room service menu or a doorknob menu. • In many hotels, meals are delivered on fancy carts. • In other hotels the meals are delivered on trays. 4

Room Service Staff • The size of the room service staff depends on the size of the hotel, room service hours, and the number of guests who usually order room service. • The room service manager supervises all room service operations. • The employees who deliver the food to guests rooms are called the room service servers. 5

Room Service Staff • When guests finish their room service meals, they are placed on the cart or tray outside the guest room. • Some hotels ask the guests to call room service when they want their carts or trays to be picked up 6

Beverage Department • The beverage department includes all the bars in the hotel • A bar is a place that serves alcoholic beverages, as well as non-alcoholic beverages. • A front bar has one or more bartenders • In a service bar, servers take customers orders, then give them to the bartender. • A special service bar is usually set up for one particular event, such as a banquet. 7

Beverage Department Staff • The beverage department usually has four types of employees: – Beverage manager – Bartender – Bar Backs – Beverage Servers 8

Beverage Department Staff • The beverage manager usually oversees the hotel’s front bars, service bars, special-purpose bars, room service beverage deliveries, hospitality suite bars, and minibars • A hospitality suite is a special room in a hotel that is reserved by a group for the purpose of serving refreshments to the group. • A minbar is a small cabinet containing small bottles of alcoholic beverages and snacks 9

Beverage Department Staff • The bartender concentrates on alcoholicbeverage production and service to guest. • A beverage server takes orders for beverages, then gives the orders to the bartender • A bar back is responsible for making sure the bar is stocked with liquor, ice, glassware, and supplies. 10

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