Chapter 4 Interpersonal Communication The Communication Process Noise
- Slides: 25
Chapter 4 ¡ Interpersonal Communication
The Communication Process Noise E N V Sender I R O N M E N T Receiver Channel Message Noise Feedback E N V I R O N M E N T
Relationship Building ¡ ¡ Communication is a vehicle for building relationships Sorenson, De. Bord, and Ramirez say we establish relationships along two primary dimensions l l Dominate-subordinate (control) Cold-warm
Communication Dimensions of Establishing a Relationship Dominant Personal Impersonal Warm Cold Accepting Supportive Subordinate
Nonverbal Communication ¡ ¡ The transmission of messages through means other than words Nonverbal messages sometimes l l Accompany verbal messages Stand alone
How We Communicate a Message
Modes of Transmission Environment – setting; furniture ¡ Interpersonal Distance ¡
Modes of Transmission Posture ¡ Hand Gestures ¡ Facial Expressions and Eye Contact ¡ Voice Quality ¡ Personal Appearance ¡ Attention Paid to the Other Person ¡
Improve Nonverbal Communication Get some feedback on your body language ¡ Learn to relax when communicating ¡ Use gestures, but don’t overdo it ¡ Avoid using the same gesture indiscriminately ¡ Practice role-playing ¡ Use mirroring to establish rapport ¡
Mirroring ¡ Subtly imitating someone Imitate breathing pattern ¡ Adopt voice speed ¡ Imitate gestures ¡ Adopt style of dress ¡
Communication Barriers ¡ Barriers occur when message is Complex ¡ Emotionally arousing ¡ Conflicting with receiver’s mental set ¡
Overcoming Communication Problems ¡ Understand the receiver l l l Develop empathy Recognize what motivates the receiver Understand the other persons frame of reference
Overcoming Communication Problems ¡ Minimize defensive communication l l Blaming Denial
Overcoming Communication Problems ¡ Use multiple channels l l In-person E-mail Phone call Letter
Overcoming Communication Problems ¡ Get and give both verbal and nonverbal feedback l Ask for feedback so a dialogue takes place; it builds trust l Give feedback to provide reinforcement to the sender
Overcoming Communication Problems ¡ Display a positive attitude l You will appear more credible and trustworthy
Overcoming Communication Problems ¡ Use persuasive communication l Ten suggestions in your book on pages 75 -77.
Overcoming Communication Problems ¡ Listen actively l l l Empathize Summarize Use supportive body language ¡ See figure 4 -5 on page 78.
Listening Traps ¡ Do Self-Assessment Quiz 4 -2 on p. 79
Prepare for Stressful Conversations Rehearse how you will share bad news ¡ Practice temperate phrasing (tact) ¡ Be clear about what you mean ¡ l Example: We can’t use your product because it lacks three features that we need.
Overcoming Communication Problems ¡ Metacommunicate! l Communicate about your communication
Overcoming Communication Problems ¡ Recognize gender differences in communication style
Gender Differences ¡ ¡ ¡ Women use conversation to build rapport Men prefer to talk to preserve independence by showing knowledge and skill Women want empathy, not solutions Men prefer to work out problems alone, while women like to talk out solutions with another person Women are more likely to compliment a coworker Men are more likely to criticize a coworker
Gender Differences Men tend to be more directive and women more polite ¡ Women tend to give in to maintain a relationship ¡ Men are more interested than women in calling attention to their accomplishments ¡ Men tend to dominate discussions during meetings ¡
A Challenge for You Be more aware of how you communicate at work ¡ Watch others and see if you can discern some patterns ¡ Men-try being more empathetic ¡ Women-try being more direct ¡
- Noise in interpersonal communication
- Companding in pcm
- Correct process of communication
- External internal semantic noise
- Types of nonverbal communication chronemics
- Chapter 6 interpersonal communication
- Chapter 5 interpersonal communication
- Chapter 3 interpersonal communication
- Chapter 12 interpersonal communication
- Strategies for effective interpersonal communication
- Chapter 8 interpersonal communication
- Interpersonal communication chapter 2
- Thermal noise is a wide sense stationary process.
- Interpersonal process issues in entering and contracting
- A linear model of communication
- Noise in communication
- Phsycological noise
- Psychological noise in communication
- Communication process model
- Psychological noise in communication
- Noise in analog modulation
- Technical noise
- Noise is added to a signal in a communication system *
- Semantic noise in communication
- Mechanical noise in communication
- External noise in communication