Chapter 4 Analyzing Work and Designing Jobs Work

Chapter 4 Analyzing Work and Designing Jobs

Work Flow in Organizations n Work flow design – Tasks necessary to produce a product or service n Job – Set of related duties n Position – Job performed by a particular person MGMT 422 - Chapter 4

Work Flow Analysis MGMT 422 - Chapter 4

Sources of Job Information n Incumbents – What is being done – Accurate regarding time estimates n Supervisors – What should be done – Accurate regarding task importance n Government – Dictionary of Occupational Titles (DOT) – O*NET MGMT 422 - Chapter 4

Job Descriptions n TDR’s of job – Tasks – Duties – Responsibilities Consistent format n Developed for all new jobs n Software available n MGMT 422 - Chapter 4

Job Specifications n KSAO’s of person – – Knowledge Skills Abilities Other characteristics Not directly observable n Coordinated with job descriptions n MGMT 422 - Chapter 4

Job Analysis Methods n Position Analysis Questionnaire – Standardized job analysis questionnaire – Contains questions about work behaviors, work conditions, and job characteristics – Applicable to a wide variety of jobs n Task analysis inventory – Listing tasks performed in a particular job – Rating each according to a set of defined criteria MGMT 422 - Chapter 4

Fleishman Job Analysis System MGMT 422 - Chapter 4

Importance of Job Analysis n Work redesign n HR planning n Selection n Training n Performance appraisal n Career planning n Job Evaluation MGMT 422 - Chapter 4

Job Design MGMT 422 - Chapter 4

Characteristics of a Motivating Job MGMT 422 - Chapter 4

Motivation Techniques n Job enlargement n Job extension n Job rotation n Job enrichment n Self-Managing work teams MGMT 422 - Chapter 4

Flexible Work Schedules MGMT 422 - Chapter 4