Chapter 3 Values Attitudes Emotions and Culture The

Chapter 3 Values, Attitudes, Emotions and Culture: The Manager as a Person

Big Five Personality Traits MGMT 321 – Chapter 3

Big Five Personality Traits n Extroversion – Sociable, positive, assertive n Negative affectivity – Distressed, critical n Agreeableness – Cooperative, warm n Conscientiousness – Dependable, hardworking, honest n Openness to experience – Creative, curious, risk-taker MGMT 321 – Chapter 3

Other Personality Traits n Locus of Control – Internal – I control what happens to me – External – Forces outside my control (fate, chance, other people) determine what happens to me n Self-Esteem – Determination of self-worth – with success and with failures MGMT 321 – Chapter 3

Mc. Clelland’s Needs n Need for Achievement – Need for excellence, competition, challenging goals, persistence, and overcoming difficulties n Need for Affiliation – Need to establish and maintain warm, close, intimate relationships with other people n Need for Power – Need to make an impact on others, influence others, change people or events, and make a difference in life MGMT 321 – Chapter 3

Values, Attitudes, and Moods and Emotions n Values – Describe what managers try to achieve through work and how they think they should behave n Attitudes – Capture managers’ thoughts and feelings about their specific jobs and organizations n Moods and Emotions – Encompass how managers actually feel when they are managing MGMT 321 – Chapter 3

Values n Terminal Values – A personal conviction about life-long goals n Instrumental Values – A personal conviction about desired modes of conduct or ways of behaving n Value System – What a person is striving to achieve in life and how they want to behave MGMT 321 – Chapter 3

Terminal vs. Instrumental Values MGMT 321 – Chapter 3

Work Attitudes n Job Satisfaction – A collection of feelings and beliefs that managers have about their current jobs – Dimensions include the work, supervision, pay, promotion opportunities, and coworkers n Organizational Citizenship Behavior – Behavior that is above and beyond duty – Related to job satisfaction MGMT 321 – Chapter 3

Work Attitudes n Organizational – Affective – Normative – Continuance commitment n Effects – Turnover – Individual performance – Firm performance MGMT 321 – Chapter 3

Moods and Emotions n Mood – A feeling or state of mind • Positive moods provide excitement, elation, and enthusiasm • Negative moods lead to fear, distress, and nervousness n Emotions – Intense, relatively short-lived feelings MGMT 321 – Chapter 3

A Measure of Positive and Negative Mood at Work MGMT 321 – Chapter 3

Emotional Intelligence n The ability to: – Understand manage one’s own moods and emotions – And understand the moods and emotions of other people n Assists in carrying out various roles n Higher levels of EI result in better decision making MGMT 321 – Chapter 3

Organizational Culture n Shared set of beliefs, expectations, values, norms, and work routines n Influences: – How organizational members relate to one another – How organizational members work together to achieve organizational goals n Attraction-Selection-Attrition MGMT 321 – Chapter 3

Factors Affecting Organizational Culture MGMT 321 – Chapter 3