Chapter 3 Values Attitudes and Their Effects in

Chapter 3 Values, Attitudes, and Their Effects in the Workplace Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Values, Attitudes, and Their Effects in the Workplace Questions for Consideration • What are values? • How can we understand values across cultures? • Are there unique Canadian values? • Why are differences in values important? • What are attitudes and how are they formed? • What is job satisfaction? Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Values • Values – Basic convictions about what is important to the individual – They contain a judgmental element of what is right, good, or desirable. Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Values – Types of values • Terminal: Goals that individuals would like to achieve during their lifetime • Instrumental: Preferable ways of behaving – Importance of values • Values generally influence attitudes and behaviour. Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Values vs. Ethics • Ethics – The science of morals in human conduct – Moral principles; rules of conduct • Ethical Values are related to moral judgments about right and wrong Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

A Framework for Assessing Cultural Values • Hofstede’s Dimensions – Power Distance – Individualism Versus Collectivism – Quantity of Life Versus Quality of Life – Uncertainty Avoidance – Long-term versus Short-term Orientation Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Exhibit 3 -2 Examples of National Cultural Values Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Canadian Social Values • The Elders – Those over 50 – Core Values: Belief in order, authority, discipline, and the Golden Rule • The Boomers – Born mid-1940 s to mid-1960 s – Autonomous rebels, anxious communitarians, connected enthusiasts, disengaged Darwinists Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Canadian Social Values • Generation X – Born mid-1960 s to early 1980 s – Thrill-seeking materialists, aimless dependents, social hedonists, new Aquarians, autonomous postmaterialists • The Ne(x)t Generation – Born between 1977 and 1997 – “Creators, not recipients” – Curious, contrarian, flexible, collaborative, high in self-esteem Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Francophone and Anglophone Values • Francophone Values – More collectivist or group-oriented – Greater need for achievement – Concerned with interpersonal aspects of workplace – Value affiliation • Anglophone Values – Individualist or Icentred – More task-centred – Take more risks – Value autonomy Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Canadian Aboriginal Values – More collectivist in orientation – More likely to reflect and advance the goals of the community – Greater sense of family in the workplace – Greater affiliation and loyalty – Power distance lower than non-Aboriginal culture of Canada and the U. S. – Greater emphasis on consensual decisionmaking Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Exhibit 3 -3 Ground Rules for Aboriginal Partnerships • • • Modify management operations to reduce negative impact to wildlife species Modify operations to ensure community access to lands and resources Protect all those areas identified by community members as having biological, cultural and historical significance Recognize and protect aboriginal and treaty rights to hunting, fishing, trapping and gathering activities Increase forest-based economic opportunities for community members Increase the involvement of community members in decisionmaking Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Canadian and American Values • Canadian Values – Protectionist business environment – Personality: more shy and deferential, less violent, more courteous – More rule-oriented – Peace, order, equality – Uncomfortable celebrating success, play it down • American Values – Greater faith in the family, the state, religion, and the market – More comfortable with big business – Intense competition in business – Individuality and freedom – More comfortable with the unknown and taking risks Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Canada, the US and Mexico • Canada and the US • Mexico – Higher power distance – Managers more autocratic More likely to tolerate and paternalistic abrasiveness and insensitivity by managers – Employees defer more to managers Lower risk takers – Greater uncertainty More individualistic avoidance Less agreeable to – Managers are greater risk takers teamwork – Greater reliance on networks and relationships – Lower power distance – – Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

East and Southeast Asian Values • North America – Networked relations: based on self-interest – Relationships viewed with immediate gains – Enforcement relies on institutional law – Governed by guilt (internal pressures on performance) • East and Southeast Asia – Guanxi relations: based on reciprocation – Relationships meant to be long-term and enduring – Enforcement relies on personal power and authority – Governed by shame (external pressures on performance) Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Attitudes • Positive or negative feelings concerning objects, people, or events. • Less stable than values Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Types of Attitudes • Job Involvement –. . . measures the degree to which a person identifies psychologically with his or her job and considers his or her perceived performance level important to self-worth. • Organizational Commitment –. . . a state in which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization. • Job Satisfaction –. . . refers to an individual’s general attitude toward his or her job. Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Canadian Job Satisfaction • In 1991, 62 per cent of employees reported they were highly satisfied with their jobs, compared to just 45 per cent in 2001. • Almost 40 percent of employees would not recommend their company as a good place to work. • 40 percent believe they never see any of the benefits of their company making money. • Almost 40 percent reported that red tape and bureaucracy are among the biggest barriers to job satisfaction. • 55 percent reported that they felt the “pressure of having too much to do. ” Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Job Satisfaction and Employee Performance • Satisfaction Affects – Individual Productivity – Organizational Productivity – Absenteeism – Turnover – Organizational Citizenship Behaviour Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Expressing Dissatisfaction • • Exit Voice Loyalty Neglect Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Summary and Implications • Values strongly influence a person’s attitudes. • An employee’s performance and satisfaction are likely to be higher if his or her values fit well with the organization. • Managers should be interested in their employees’ attitudes because attitudes give warning signs of potential problems and because they influence behaviour. Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

OB at Work Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

For Review 1. What are Hofstede’s five value dimensions of national culture? 2. How might differences in generational values affect the workplace? 3. Compare Aboriginal and non-Aboriginal values. 4. How can managers get employees to more readily accept working with colleagues who are different from themselves? 5. Describe three job-related attitudes. What is their relevance to the workplace? 6. Are happy workers productive workers? 7. What is the relationship between job satisfaction and absenteeism? Job satisfaction and turnover? Which is the stronger relationship? Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

For Critical Thinking 1. “Thirty-five years ago, young employees we hired were ambitious, conscientious, hard-working, and honest. Today’s young workers don’t have the same values. ” Do you agree or disagree with this manager’s comments? Support your position. 2. Do you think there might be any positive and significant relationship between the possession of certain personal values and successful career progression in organizations such as Merrill Lynch, the Canadian Union of Postal Workers (CUPW), and the City of Regina’s police department? Discuss. Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

For Critical Thinking 3. “Managers should do everything they can to enhance the job satisfaction of their employees. ” Do you agree or disagree? Support your position. 4. When employees are asked whether they would again choose the same work or whether they would want their children to follow in their footsteps, fewer than half typically answer in the affirmative. What, if anything, do you think this implies about employee job satisfaction? Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Breakout Group Exercises Form small groups to discuss the following topics. Each person in the group should first identify 3 to 5 key personal values. 1. Identify the extent to which values overlap in your group. 2. Try to uncover with your group members the source of some of your key values (e. g. , parents, peer group, teachers, church). 3. What kind of workplace would be most suitable for the values that you hold most closely? Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.

Working With Others Exercise Understanding cultural values • Break into groups of 5 -6. Pretend that half of you have been raised in Canadian culture, and half of you have been raised in another culture assigned by your instructor – Consider the differences in the two cultures for: power distance, individualism, and uncertainty avoidance – What challenges will you face working together? – What steps could be taken to work together more effectively? Chapter 2, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc.