Chapter 3 Personal Qualities and Professional Skills for

Personal Attributes • Enthusiasm • Responsibility • Optimism • Flexibility • Self-esteem • Sociability

Professional Attributes • Professional Qualities and Skills – Dedication to public service – Being

Professional Attributes (cont’d) • Professional Qualities and Skills (cont’d) – Competence: a willingness to:

Professional Attributes (cont’d) • Professional Attitude and Behavior – Outward display of personal &

Values • Value System – A person’s ranked personal principles – Leads to a

Values (cont’d) • Development of Values – Not inborn – Formed from: • Experiences

Values (cont’d) • Important Values in Health Care – Tactfulness & discretion in handling

Values (cont’d) • Important Values in Health Care (cont’d) – Altruism: a concern for

Values (cont’d) • Important Values in Health Care (cont’d) – Respect for Patient Autonomy

Values (cont’d) • Important Values in Health Care (cont’d) – Respect for Human Dignity

Stress Management • Types of Stress – Eustress (good stress): motivates one to: •

Stress Management (cont’d) • Stress Producers – Living a chaotic or disorderly lifestyle –

Stress Management (cont’d) • Strategies for Coping with Stress – Set priorities – Keep

Personal Health • Nutrition – Adequate fuel for the body – Healthy food –

Personal Health (cont’d) • Exercise – Keeps energy level up – Improves self-esteem –

Personal Health (cont’d) • Sleep: Disrupting Factors – Caffeine – Nicotine – Alcohol –

Personal Health (cont’d) • Personal Hygiene and Grooming – Clean, pressed, & tear-free clothing

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Personal Attributes • Enthusiasm • Responsibility • Optimism • Flexibility • Self-esteem • Sociability • Honesty • Patience • Cooperation • Organization Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Professional Attributes • Professional Qualities and Skills – Dedication to public service – Being motivated by job fulfillment – Trustworthiness – Good time management – Initiative, problem solving, & critical thinking – Good communication skills Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Professional Attributes (cont’d) • Professional Qualities and Skills (cont’d) – Competence: a willingness to: • Learn • Change • Admit mistakes • Accept criticism Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Professional Attributes (cont’d) • Professional Attitude and Behavior – Outward display of personal & professional qualities & skills – Appropriate use of: • Language • Manners • Dress – Display of: • Integrity • Honesty • Dependability Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Values • Value System – A person’s ranked personal principles – Leads to a personal code of conduct – Influences beliefs about: • Human needs • Health • Illness – Impacts how you practice health care & respond to illness Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Values (cont’d) • Important Values in Health Care – Tactfulness & discretion in handling private medical information – Respect for a patient’s right to confidentiality – Sensitivity to a patient’s: • Situation • Condition • Needs Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Values (cont’d) • Important Values in Health Care (cont’d) – Altruism: a concern for the welfare & well-being of others • Demonstrating an understanding of others’: • Cultures • Beliefs • Perspectives • Advocating for patients (particularly the most vulnerable) • Taking risks on behalf of patients & colleagues • Mentoring other professionals Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Values (cont’d) • Important Values in Health Care (cont’d) – Respect for Patient Autonomy • Planning a patient’s care in partnership with the patient • Honoring the right of patients & their families to make decisions about health care • Providing information so patients can make informed choices Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Values (cont’d) • Important Values in Health Care (cont’d) – Respect for Human Dignity • Providing culturally sensitive care • Protecting the patient’s privacy • Preserving the confidentiality of patient & health care provider information • Designing care with sensitivity to individual patient needs Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Stress Management • Types of Stress – Eustress (good stress): motivates one to: • Complete tasks • Meet deadlines • Solve problems – Distress (bad stress): causes: • Anxiety • Lack of focus • Overeating or undereating • Lack of participation in & enjoyment of normal activities Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Stress Management (cont’d) • Stress Producers – Living a chaotic or disorderly lifestyle – Lacking the ability to say “no” – Taking problems & criticism personally – Maintaining unrealistic expectations – Dealing with excessive demands – Remaining inflexible – Suffering self-doubt Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Stress Management (cont’d) • Strategies for Coping with Stress – Set priorities – Keep life & work simple – Identify & reduce stress producers – Shift thinking – Enlist social support – Relax & renew Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Personal Health (cont’d) • Exercise – Keeps energy level up – Improves self-esteem – Strengthens heart (aerobic activities) – Reduces stress – Maintains healthy body weight Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins

Personal Health (cont’d) • Personal Hygiene and Grooming – Clean, pressed, & tear-free clothing – Polished, unsoiled, & professionally appropriate shoes – Plain & simple jewelry Copyright © 2012 Wolters Kluwer Health | Lippincott Williams & Wilkins