Chapter 3 Learning Organization Best Practices The People

Chapter 3 Learning Organization (Best Practices)

The People Are the Company How to build your company around your people. Chapter 3 344 -493 SP (KMS) 2

Learning Organization Definition A group or organization that is continuously enhancing and expanding its collective awareness and capabilities – groups of people that can create better results An organization that is continually improving its ability to get the results it truly wants องคกรทมกระบวนการสงสม สรางและใชองคความรจากภายในและภายนอก องคกร ขบเคลอนองคกรไปสผลสำเรจตามเปาปร ะสงค 344 -493 SP (KMS) Chapter 3 6

Learning Organization Hard Ware Soft Ware Enabling conditions Structure Empowering Style IT Infrastructure IT System-program People Ware Knowledge from individual & group To be knowledge in organization Socialization Externalization Combination Internalization Chapter 3 344 -493 SP (KMS) 7

����� Competency Ability to perform in a certain mental or physical task “What the individual is able to do” Skill Competency Knowledge Attribute Information the individual has in the specific content areas “What the individual needs to know” Chapter 3 344 -493 SP (KMS) “What the individual needs to be” • Motive- The things that drive an individual to act • Trait- Physical characteristics and consistent responses to situation or information • Value- An individual’s attitude, self-concept and self-image 11

Essence of the Learning Organization Awareness and sensibilities Attitude and beliefs Skill and Capabilities Chapter 3 344 -493 SP (KMS) 12

����� Competency Organizational Strategy Managerial Requirement Functional Requirement Chapter 3 Core Competency Management Competency Functional Competency 344 -493 SP (KMS) 13

Job - Competency Mapping Chapter 3 344 -493 SP (KMS) 15

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������� Competency 2 Competency Categories -Core Competency -Management Competency -Functional Competency 3 Competency Names and Definitions 1 Competency Model 4 Proficiency Level (1 -5) Chapter 3 5 Behavioural Indicators 344 -493 SP (KMS) 18

The Five Learning Disciplines ���������������� ����� ����� 5 ����� 1 Systems Thinking ������� 2 Mental Models������ 3 Personal Mastery ������� 344 -493 SP (KMS) 19 4 Shared Vision �������� Chapter 3

The Five Learning Disciplines 1. Systems Thinking ���������������������� ���������� Chapter 3 344 -493 SP (KMS) 20

The Five Learning Disciplines 3. Personal Mastery �������������������� ���������� results you most want to ������� ขณะนทานอย create in your life ทไหน ตองการไปถงไหน Chapter 3 realistic assessment of current reality of your life 344 -493 SP (KMS) 22

The Five Learning Disciplines 4. Shared Vision ����������������������� shared images of the future No commitment No Involvement principles & guiding the group seeks to create practices the group uses เปาหมายรวมของกลม และวธการไปสเปาห มายรวม Chapter 3 344 -493 SP (KMS) 23

Core Learning Competencies Aspiration �������������. 3 Personal Mastery ����. 4 Shared Vision Dealing with Complexity /Conceptualization �������. 1 Systems Thinking Reflective Conversation ����������. 2 Mental Models. 5 Team Learning / Dialogue Chapter 3 344 -493 SP (KMS) 25

The Five Learning Disciplines Ladder of Inference Left Hand Column 2 Personal Vision Balancing Advocacy & Inquiry Dialogue & Skillful Discussion 4 Mental Models Collective Mental Models or Culture 1 Shared Vision Systems Thinking 5 Team Learning 3 Personal Mastery Suspension of Assumptions & Alignment not Agreement Chapter 3 344 -493 SP (KMS) Loops & Archetypes 26

KM Tools 1. ���������� (Lessons Learned and Best Practices Databases 2. ���������� (Communities of Practice – Co. P( 3. ���������� (After Action Reviews – AAR( 4. ���������� (Center of Excellence – Co. E( 5. ���������� (Monitoring Programs( 6. ���� (Dialogue( 7. ������� (Story Telling( 344 -493 SP (KMS) 27 Chapter 3 8. �������� (Peer Assist(

������ (Communities of Practice – Co. P( • • • Teams are task driven. Communities are interest driven. The role of an expert is to qualify and filter information. Chapter 3 344 -493 SP (KMS) 28

������ Co. P Chapter 3 344 -493 SP (KMS) 30

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Domain : Pantip ������ Chapter 3 344 -493 SP (KMS) 35

Member : Community Chapter 3 344 -493 SP (KMS) 36

����� : TKC Co. P Chapter 3 344 -493 SP (KMS) 37

��������������� n Web site n E-mail n Project n Meeting n Conversation n Visit n ������� Chapter 3 344 -493 SP (KMS) 45

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1. 2. 3. Community identification Community assessment Community support strategies "The Knowledge Management/Community Practice (KM/CP) Team in Worldwide Services has experience with community facilitation designed for the company's new, more mobile, international workforce. n Using advanced communication technologies based on the Worldwide Web, the KM/CP Team has provided new methods of interaction for communities composed of service sales and delivery associates. n The team has also studied many of the non-technical, personal and interpersonal dimensions of communities and applies this knowledge in its work. " n Chapter 3 344 -493 SP (KMS) 49

Co. P ���� LO Co. P 1 Create Share Co. P 1 Learn Co. P 1 Use capture Chapter 3 344 -493 SP (KMS) 51

������ n Learning Organization ��. ������ n TKC (Thailand Knowledge Center) n Communities of Practice http: //www. tkc. go. th ��. ����������� ������������� Chapter 3 344 -493 SP (KMS) 52

Good judgement come from experience. Experience comes from bad judgement. Mark Twain