Chapter 3 Learning Organization Best Practices Knowledge Management

Chapter 3 Learning Organization (Best Practices) �Knowledge Management

The People Are the Company How to build your company around your people. Chapter 3 �Knowledge Management 2

Learning Organization Definition A group or organization that is continuously enhancing and expanding its collective awareness and capabilities – groups of people that can create better results An organization that is continually improving its ability to get the results it truly wants องคกรทมกระบวนการสงสม สรางและใชองคความรจากภายในและภายนอก องคกร ขบเคลอนองคกรไปสผลสำเรจตามเปาปร ะสงค �Knowledge Management Chapter 3 6

Learning Organization Hard Ware Soft Ware Enabling conditions Structure Empowering Style IT Infrastructure IT System-program People Ware Knowledge from individual & group To be knowledge in organization Socialization Externalization Combination Internalization Chapter 3 �Knowledge Management 7

����� Competency Ability to perform in a certain mental or physical task “What the individual is able to do” Skill Competency Knowledge Attribute Information the individual has in the specific content areas “What the individual needs to know” Chapter 3 �Knowledge Management “What the individual needs to be” • Motive- The things that drive an individual to act • Trait- Physical characteristics and consistent responses to situation or information • Value- An individual’s attitude, self-concept and self-image 11

Essence of the Learning Organization Awareness and sensibilities Attitude and beliefs Skill and Capabilities Chapter 3 �Knowledge Management 12

����� Competency Organizational Strategy Managerial Requirement Functional Requirement Chapter 3 Core Competency Management Competency Functional Competency �Knowledge Management 13

Job - Competency Mapping Chapter 3 �Knowledge Management 15

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������� Competency 2 Competency Categories -Core Competency -Management Competency -Functional Competency 3 Competency Names and Definitions 1 Competency Model 4 Proficiency Level (1 -5) Chapter 3 5 Behavioural Indicators �Knowledge Management 18

The Five Learning Disciplines ���������������� ����� ����� 5 ����� 1 Systems Thinking ������� 2 Mental Models������ 3 Personal Mastery ������� Management 19 4 Shared Vision�Knowledge �������� Chapter 3

The Five Learning Disciplines 1. Systems Thinking ���������������������� ���������� Chapter 3 �Knowledge Management 20

The Five Learning Disciplines 3. Personal Mastery �������������������� ���������� results you most want to ������� ขณะนทานอย create in your life ทไหน ตองการไปถงไหน Chapter 3 realistic assessment of current reality of your life �Knowledge Management 22

The Five Learning Disciplines 4. Shared Vision ����������������������� shared images of the future No commitment No Involvement principles & guiding practices the group uses the group seeks to create เปาหมายรวมของกลม และวธการไปสเปาห มายรวม Chapter 3 �Knowledge Management 23

Core Learning Competencies Aspiration �������������. 3 Personal Mastery ����. 4 Shared Vision Dealing with Complexity /Conceptualization �������. 1 Systems Thinking Reflective Conversation ����������. 2 Mental Models. 5 Team Learning / Dialogue Chapter 3 �Knowledge Management 25

The Five Learning Disciplines Ladder of Inference Left Hand Column 2 Personal Vision Balancing Advocacy & Inquiry Dialogue & Skillful Discussion 4 Mental Models Collective Mental Models or Culture 1 Shared Vision Systems Thinking 5 Team Learning 3 Personal Mastery Suspension of Assumptions & Alignment not Agreement Chapter 3 �Knowledge Management Loops & Archetypes 26

KM Tools 1. ���������� (Lessons Learned and Best Practices Databases 2. ���������� (Communities of Practice – Co. P( 3. ���������� (After Action Reviews – AAR( 4. ���������� (Center of Excellence – Co. E( 5. ���������� (Monitoring Programs( 6. ���� (Dialogue( 7. ������� (Story Telling( �Knowledge Management 27 Chapter 3 8. �������� (Peer Assist(

������ (Communities of Practice – Co. P( • • • Teams are task driven. Communities are interest driven. The role of an expert is to qualify and filter information. Chapter 3 �Knowledge Management 28

������ Co. P Chapter 3 �Knowledge Management 30

������ �� Co. P n http: //www. tkc. go. th n http: //www. pantip. com/cafe/jatujak/ – ������ ��� n Co. P ������� Citibank n��. 100 n ��������� n ������ ��� Chapter 3 �Knowledge Management 31

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Domain : Pantip ������ Chapter 3 �Knowledge Management 35

Member : Community Chapter 3 �Knowledge Management 36

����� : TKC Co. P Chapter 3 �Knowledge Management 37

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��������������� n Web site n E-mail n Project n Meeting n Conversation n Visit n ������� Chapter 3 �Knowledge Management 45

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1. 2. 3. Community identification Community assessment Community support strategies "The Knowledge Management/Community Practice (KM/CP) Team in Worldwide Services has experience with community facilitation designed for the company's new, more mobile, international workforce. n Using advanced communication technologies based on the Worldwide Web, the KM/CP Team has provided new methods of interaction for communities composed of service sales and delivery associates. n The team has also studied many of the non-technical, personal and interpersonal dimensions of communities and applies this knowledge in its work. " n Chapter 3 �Knowledge Management 49

Co. P ���� LO Co. P 1 Create Share Co. P 1 Learn Co. P 1 Use capture Chapter 3 �Knowledge Management 51

������ n Learning Organization ��. ���� �� ���� n n TKC (Thailand Knowledge Center) : http: //www. tkc. go. th ��. ����������� Communities of Practice ������������� Chapter 3 �Knowledge Management 52

Good judgement come from experience. Experience comes from bad judgement. Mark Twain �Knowledge Management