Chapter 3 Attitudes and Job Satisfaction 3 1

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Chapter 3: Attitudes and Job Satisfaction 3 -1 Copyright © 2015 Pearson Education Ltd.

Chapter 3: Attitudes and Job Satisfaction 3 -1 Copyright © 2015 Pearson Education Ltd.

LO 1 Components of an Attitude 3 -2 Copyright © 2015 Pearson Education Ltd.

LO 1 Components of an Attitude 3 -2 Copyright © 2015 Pearson Education Ltd.

LO 2 Attitudes and Behavior ØPeople seek consistency among their attitudes and between their

LO 2 Attitudes and Behavior ØPeople seek consistency among their attitudes and between their attitudes and their behavior. ØCognitive dissonance is any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes. 3 -3 Copyright © 2015 Pearson Education Ltd.

LO 2 Attitudes and Behavior Ø Moderating Variables: Moderating Variables Ø Importance of the

LO 2 Attitudes and Behavior Ø Moderating Variables: Moderating Variables Ø Importance of the attitude Ø Its correspondence to behavior Ø Its accessibility Ø The presence of social pressures Ø Whether a person has direct experience with the attitude Attitude predicts Behavior 3 -4 Copyright © 2015 Pearson Education Ltd.

LO 3 Major Job Attitudes ØJob Satisfaction ØJob Involvement Ø Psychological Empowerment ØOrganizational Commitment

LO 3 Major Job Attitudes ØJob Satisfaction ØJob Involvement Ø Psychological Empowerment ØOrganizational Commitment ØPerceived Organizational Support (POS) ØEmployee Engagement 3 -5 Copyright © 2015 Pearson Education Ltd.

LO 5 Main Causes of Job Satisfaction ØWhat causes job satisfaction? Ø Job satisfaction

LO 5 Main Causes of Job Satisfaction ØWhat causes job satisfaction? Ø Job satisfaction is correlated with life satisfaction. Ø Pay influences job satisfaction only to a point. Ø Personality also plays a role in job satisfaction. Øpositive core self-evaluations, 3 -6 Copyright © 2015 Pearson Education Ltd.

LO 6 Responses to Dissatisfaction 3 -7 Copyright © 2015 Pearson Education Ltd.

LO 6 Responses to Dissatisfaction 3 -7 Copyright © 2015 Pearson Education Ltd.

LO 6 Responses to Dissatisfaction ØJob Satisfaction and Job Performance ØJob Satisfaction and OCB

LO 6 Responses to Dissatisfaction ØJob Satisfaction and Job Performance ØJob Satisfaction and OCB ØJob Satisfaction and Customer Satisfaction ØJob Satisfaction and Absenteeism ØJob Satisfaction and Turnover ØJob Satisfaction and Workplace Deviance 3 -8 Copyright © 2015 Pearson Education Ltd.