Chapter 2 Types of Information Systems Competitive Advantage

Chapter 2 Types of Information Systems Competitive Advantage and Strategic Information Systems Why Are Information Systems So Important to Us Managing Information Resources

Opening Case Study Chevron Corporation Case Study

Types of IS Computer-Based Information Systems Hardware Software Databae Network

Concepts and Management

Information technology outside your organization

Major Capabilities of Information Systems Perform high-speed, high-volume, numerical computations Provide fast, accurate communication and collaboration within and among organizations. Store huge amounts of information in an easy-to-access, yet small, space. Allow quick and inexpensive access to vast amounts of information, worldwide

Major Capabilities of Information Systems cont… Interpret vast amounts of data quickly and efficiently. Increase the effectiveness and efficiency of people working in groups in one place or in several locations, anywhere. Automate both semiautomatic business processes and manual tasks

Types of Information Systems Application Programs Breadth of Support of Information Systems Car. Max case study Transaction processing system (TPS) Interorganizational information systems (IOSs) Electronic commerce systems

Support for Organizational Employees Clerical workers, Lower-level managers, Middle managers, Knowledge workers, Executives Office automation systems (OASs) Functional area information systems (FAISs) Business intelligence (BI) systems Expert systems (ESs) Dashboards (aka digital dashboards)

Competitive Advantage and Strategic Information Systems Strategic information systems (SISs)

Porter’s Competitive Forces Model

Strategies for Competitive Advantage Cost leadership strategy Differentiation strategy Innovation strategy Operational effectiveness strategy Customer-orientation strategy Norfolk Southern Railway casestudy

Information Systems So Important IT Will Reduce the Number of Middle Managers IT Will Change the Manager’s Job IT Impacts Employees’ Health and Safety IT Provides Opportunities for People with Disabilities IT Provides Quality-of-Life Improvements Robot Revolution on the Way

Managing Information Resources The Role of the IS Department

What’s in IT for Me? For the Accounting Major For the Finance Major For the Marketing Major For the Production/Operations Management Major For the Human Resources Management Major For the MIS Major