Chapter 2 Office Competencies Office Competencies 2 1

Chapter 2 Office Competencies

Office Competencies 2 -1 Employment Outlook 2 -2 Employment Competencies

2 -1 Employment Outlook Objectives 2 -1 a Explore the need for workers in the future. 2 -1 b Identify office competencies needed in chosen careers.

Key Terms • • • projections word processing desktop publishing proficiency data processing information management

National Overview of Employment • Projections are estimates or guesses about the future based on known data. • Workers Face Expanded Job Responsibilities • Outlook for Employment of Office Workers

An Overview of Office Competencies • Word Processing – Word processing is creating written documents, such as reports or letters, by using a computer and software. – Desktop publishing is producing high-quality documents that include both text and graphics. – Basic Competencies • Proficiency is the ability to perform at a satisfactory level. – Workers Who Need These Competencies – Opportunities in Office Support Services

An Overview of Office Competencies (continued) • Data Processing – Data processing is collecting, organizing, analyzing, and summarizing data. – Basic Competencies – Opportunities in Office Support Services • Information Management and Transmission – Information management refers to organizing, maintaining, and accessing data. – Basic Competencies – Workers Who Need These Skills – Opportunities in Office Support Services

An Overview of Office Competencies (continued) • General Managing and Communicating – Basic Competencies – Workers Who Need These Competencies – Opportunities in Office Support Services • Your Future Prospects

2 -2 Employment Competencies Objectives 2 -2 a Explain how an organization’s goals influence the expectations for employees. 2 -2 b Discuss general expectations related to employment competencies. 2 -2 c Discuss personal qualities and traits related to success on the job.

Key Terms • • • total quality management continuous improvement ethics e-commerce diversity productivity personality character integrity

Goals Influence Expectations for Employees • Total Quality Management – Total quality management means establishing and maintaining high standards in how work is done. – Continuous Improvement • Continuous improvement means being alert at all times to ways of working more productively. – Customer Satisfaction • Ethical Standards – Ethics are moral standards or values reflected in behavior.

Goals Influence Expectations for Employees (continued) • Responsible Teamwork • Diversity in the Global Marketplace – E-commerce is business conducted electronically, as in buying and selling on the World Wide Web. – Diversity is the quality or state of having differences or variety.

General Expectations for Employees • Reliability • Productivity – Productivity is a measure of the amount of quality work done in a certain amount of time. • Independence in Learning • Developing Competencies

Personal Qualities • Personality is the combination of traits that distinguishes one person from another. • Character – Character is a set of basic values and principles that are reflected in a person’s behavior. – Integrity means honesty and trustworthiness. • Self-Acceptance • Maturity