Chapter 2 Human Resource Planning n Why plan

Chapter 2 Human Resource Planning

n Why plan? q A road map lead you to your goal. n n n Where are we now? Where we wanna go? When we need to be there? How to get there? How do we know when we are there?

n Operations q q Equipments Menu items Décor Facilities n Behavior Job content q Skill level q Performance standard q Pay level q

Operational Goals & HR Plans

External Challenges Corporate Strategy Financial Strategy Staffing Marketing Strategy Training HR Strategy Production Strategy Motivation Internal Challenges Maintenance

Effective HR Strategy Organizational Strategies Fit Consistency Fit Organizational Characteristics Environment Consistency HR Strategies Fit Improved Firm Performance Fit Consistency Organizational Capabilities

From Mission to Action plan n ARAMARK Example Mission statement: A company where the best people want to work HR plan: To create a work place which attracts the best people HR practices: n n Identify job characteristics Identify and select people who fits the job Understand employee’s needs Create a work place where meets the best people’s needs.

What will be Starbuck's HR action plan?

HR Forecasting

33%

人力供需預測 職稱 離職率 現職 人數 預計離職人 數 by 2005 預計2004 年底在職 人數 預估 2005 所需招募 人力需求 人數 Waitpersons 50% 48 24 24 64 40 Hostesses 38% 6 2 4 8 4 Bus persons 60% 12 7 5 16 11 cashiers 30% 6 2 4 8 4 Dishwashers 40% 12 5 7 16 9 cooks 55% 20 11 9 27 18 Production 20% 16 3 13 21 8 120 54 66 160 94 Total

Exercise n n Chichi restaurant 2005員 人數需求預測 預計25%成長率 Job Category # of % of total employees workforce Head waiter 16 18% Waiter 35 60% Chef 7 12% Total 58 100% 2005 Employee #

HRIS-Human Resource Information System 人力資源資訊系統 n Personnel database q q q q 基本資料 薪資管理 績效考核 技能庫存skill inventory 應徵者追蹤 生涯規劃 員 服務 繼承人規劃 succession planning